Customer Value Audit - Coms Manager version

• Document No.

• Audit Title

• Client / Site

• Client
  EQR/EQC

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

General Site Requirements

• Does the site have a visible hazard board and functioning hazard box?

  Yes

  No

  N/A

• Does the sign in sheet directly reflect who is on site at the time of audit?

  Yes

  No

  N/A

• Are personnel wearing steel caps, ID card, hi vis?

  Yes

  No

  N/A

• Is the site tidy and visibly compliant?

  Yes

  No

  N/A

External Customer satisfaction

• Do you have any concerns? / Are you pleased with what we are giving you?

• Any comments for improvement of how we can make our service better for you? / Are there areas which you feel we are doing well in?

• General notes

• Customer Satisfaction (V. Pleased --- V. Dissatisfied)

  Select Very Dissatisfied Dissatisfied Moderate Pleased Very Pleased N/A

  • Very Dissatisfied
  • Dissatisfied
  • Moderate
  • Pleased
  • Very Pleased
  • N/A

Internal Customer satisfaction

• Do you have any concerns? / Are you pleased with what we are giving you?

• Any comments for improvement of how we can make our service better for you? / Are there areas which you feel we are doing well in?

• General notes

• Customer Satisfaction (V. Pleased --- V. Dissatisfied)

  Select Very Dissatisfied Dissatisfied Moderate Pleased Very Pleased N/A

  • Very Dissatisfied
  • Dissatisfied
  • Moderate
  • Pleased
  • Very Pleased
  • N/A

Miscellaneous comments

• Add media

  Media

• Add drawing

  Drawing