Customer Value Audit - duplicate

• Document No.

• Audit Title

• Client
  EQC/EQR

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

General Site Requirements

• Is the hazard board displayed at the front of site entry?

  Yes

  No

  N/A

• Is the site box located in visible/close proximity to hazard board?

  Yes

  No

  N/A

• Does the site box contain fully functional fire extinguisher and first aid kit?

  Yes

  No

  N/A

• Does the sign in sheet directly reflect who is on site at the point of audit?

  Yes

  No

  N/A

• Is everyone on site wearing their high vis vest, jacket or polar fleece?

  Yes

  No

  N/A

• Is everyone on site wearing their (up to date) personal identification tag? Representative of each company?

  Yes

  No

  N/A

• Is everyone wearing steel cap footwear?

  Yes

  No

  N/A

• Is the site (in relation to work being carried out) clean and tidy?

  Yes

  No

  N/A

• Do the personnel on site carry a tidy and well maintained appearance?

  Yes

  No

  N/A

Tools & Equipment Inspection

• Are all electrical tools/equipment being directed through an nz/au 3012 approved RCD?

  Yes

  No

  N/A

• Are all electrical tools tagged with current safety tags?

  Yes

  No

  N/A

• Are all ladders and access equipment in fully functional working order?

  Yes

  No

  N/A

• If there are any which are not, have these been appropriately decommissioned?<br>

  Yes

  No

  N/A

• Does the foreman have all necessary tools or equipment to complete the job?

  Yes

  No

  N/A

• If not, have these been ordered?

  Yes

  No

  N/A

Health & Safety

• Is the site compliant with our current health and safety policy?

  Yes

  No

  N/A

• Are all employees and subcontractors fully trained and competent in their operations?

  Yes

  No

  N/A

• Have all on-site hazards been appropriately identified on the hazard board?

  Yes

  No

  N/A

• Have all on-site hazards been appropriately eliminated, isolated or minimised?

  Yes

  No

  N/A

• Is the homeowner or principal aware of all hazards and conversant with safety measures and procedures?

  Yes

  No

  N/A

External Customer satisfaction

• Do you have any concerns? / Are you pleased with what we are giving you?

• Any comments for improvement of how we can make our service better for you? / Are there areas which you feel we are doing well in?

• General notes

• Customer Satisfaction (V. Pleased --- V. Dissatisfied)

  Select Very Dissatisfied Dissatisfied Moderate Pleased Very Pleased N/A

  • Very Dissatisfied
  • Dissatisfied
  • Moderate
  • Pleased
  • Very Pleased
  • N/A

Internal Customer satisfaction

• Do you have any concerns? / Are you pleased with what we are giving you?

• Any comments for improvement of how we can make our service better for you? / Are there areas which you feel we are doing well in?

• General notes

• Customer Satisfaction (V. Pleased --- V. Dissatisfied)

  Select Very Dissatisfied Dissatisfied Moderate Pleased Very Pleased N/A

  • Very Dissatisfied
  • Dissatisfied
  • Moderate
  • Pleased
  • Very Pleased
  • N/A

"Cook Brothers" Vehicle Standard Rating

• The "Cook Brothers" are a fast growing national construction company. The culture underlying the company is that they would function ABOVE the line; embracing OWNERSHIP, ACCOUNTABILITY & RESPONSIBILITY. The vehicles are clean, polished and sharp. They carry IMPACT. This is the standard we are aligning with. It either IS or it ISN'T.

  Media

• It Is

  It Isn't

  N/A

Miscellaneous comments

• Add media

  Media

• Add drawing

  Drawing