Title Page
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Conducted on
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Prepared by
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Was the restaurant exterior clean? This include the immediate area outside of the store, the windows and door free of smudges
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Was the opening sign on?
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Once inside, was the the restaurant clean? This includes tables, chairs, floors, no overflowing bins (please add notes if any issues are found)
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Were the toilets clean and stocked?
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Were the menu boards displaying the correct and up to date information eg: Correct sub of the day, breakfast panel/signature wrap panel up at the correct time, correct pricing
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Was the sandwich unit and bread display to standard? <br><br>No mixed products in Cambros, no Cambros covered with lids, sandwich unit glass clean, all varieties of bread available and displayed.
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Was the cookie cabinet stocked with bagged cookies and all varieties of cookies?
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Were you politely greeted within 5 seconds?
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Were you offered a Footlong?
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Was the sandwich built correct as per the formula?<br><br>This includes using the correct scoops, marinara from a separate Cambro and not from the meatballs, all products were available that you ordered
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Were you asked if you were dining in (and given a basket) or taking away (Sub wrapped in correct sub wrap?
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Was the deli paper removed and discarded before wrapping your sub?
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What were you offered at the till?
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Did the team suggestive sell any 3 or 12 packs of cookies?
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Did the team ask if you had a Subcard?
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Did the team charge you correctly including any add ons?
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Did the team give you the receipt without having to ask for this?
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Was the condiment stand stocked, clean and tidy?
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Was the speed of service acceptable? Please add note with more information regarding time
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How would you describe the customer service?
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Please summarise your visit and add any additional information:
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