Was the restaurant exterior clean? This include the immediate area outside of the store, the windows and door free of smudges
Was the opening sign on?
Once inside, was the the restaurant clean? This includes tables, chairs, floors, no overflowing bins (please add notes if any issues are found)
Were the toilets clean and stocked?
Were the menu boards displaying the correct and up to date information eg: Correct sub of the day, breakfast panel/signature wrap panel up at the correct time, correct pricing
Was the sandwich unit and bread display to standard?
No mixed products in Cambros, no Cambros covered with lids, sandwich unit glass clean, all varieties of bread available and displayed.
Was the cookie cabinet stocked with bagged cookies and all varieties of cookies?
Were you politely greeted within 5 seconds?
Were you offered a Footlong?
Was the sandwich built correct as per the formula?
This includes using the correct scoops, marinara from a separate Cambro and not from the meatballs, all products were available that you ordered
Were you asked if you were dining in (and given a basket) or taking away (Sub wrapped in correct sub wrap?
Was the deli paper removed and discarded before wrapping your sub?
What were you offered at the till?
Did the team suggestive sell any 3 or 12 packs of cookies?
Did the team ask if you had a Subcard?
Did the team charge you correctly including any add ons?
Did the team give you the receipt without having to ask for this?
Was the condiment stand stocked, clean and tidy?
Was the speed of service acceptable? Please add note with more information regarding time
How would you describe the customer service?
Please summarise your visit and add any additional information: