CYRB Reopening Certification Checklist

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Re-Opening Date

  Date

• TurboChef Serial #:

General Items

• All elements of the new CYRB program are in place & property (interior/exterior) is clean and ready for business.

  Yes

  No

  N/A

• Property management & associates have completed the pre-training requirements (Brand Standards, Micros, Starbucks, etc)

  Yes

  No

  N/A

• GM has requested access to GuestMetrics.

  Yes

  No

  N/A

• All associates are in approved Courtyard uniforms.

  Yes

  No

  N/A

• Miscellaneous:

Exterior

• No construction trailers, PODS, debris, temporary signage/equipment, and/or building materials are present.

  Yes

  No

  N/A

• Gazebo has been removed.

  Yes

  No

  N/A

• Miscellaneous:

Lobby

• New interior graphics packages are installed, including Boarding Pass signage.

  Yes

  No

  N/A

• Music system is operational & appropriate for time of day.

  Yes

  No

  N/A

• Free wireless internet access is available throughout all lobby areas.

  Yes

  No

  N/A

• Lighting is adjustable for AM & PM via dimmer switches at a minimum for the Bistro area. AM & PM settings are clearly marked or identified for associates.

  Yes

  No

  N/A

• All elements of the Royal Cup Coffee Program are in place (follow contingency guidelines).

  Yes

  No

  N/A

• ATM (if present) is black.

  Yes

  No

  N/A

• Brochure rack is not located in the Lobby proper.

  Yes

  No

  N/A

• The property has the proper number of computers and printers for each area.<br><br>Boarding Pass/Quick Print: up to 100 rooms: 1-2 computers; 1 printer / 100+ rooms: 2-3 computers; 1 printer<br>Business Center: up to 100 rooms: 2 PC's; 1 Printer / 100+ rooms: 2-3 PC's; 1-2 printers

  Yes

  No

  N/A

• Computers have Internet access.

  Yes

  No

  N/A

• At least one power outlet and data jack are installed above counter height.

  Yes

  No

  N/A

• All elements of the GoBoard are in place (57" touch screen LCD is installed & functioning; content installed; associates are prepared to explain use to guests; printer tied to GoBoard).

  Yes

  No

  N/A

• Built-in counter top is installed and stocked with basic office supplies.

  Yes

  No

  N/A

• Signage installed for Quick Print/Boarding Pass.

  Yes

  No

  N/A

• Miscellaneous:

The 24/7 Market

• The 24/7 Market is near (and visible to) the Welcome Pedestals, and complete, clean and fully stocked in the Shelf Management System.

  Yes

  No

  N/A

• Wood veneer cabinets, Storage cabinets, Slat wall & Display racks are installed, clean and in good repair.

  Yes

  No

  N/A

• Stainless steel microwave is in place, unless the hotel has a microwave in every guest room.

  Yes

  No

  N/A

• Millwork includes an integrated trash can.

  Yes

  No

  N/A

• Separate commercial display refrigerator, & freezer are installed, clean and stocked.

  Yes

  No

  N/A

• If The Market reused ref/frz equipment, the acrylic panel is orange, not white, black, rainbow or logo.

  Yes

  No

  N/A

• All required items are displayed, including a typed, framed price list.

  Yes

  No

  N/A

• If serving alcohol, all designated associates have completed TIPS and/or the appropriate jurisdiction's training/certification requirements.

  Yes

  No

  N/A

• Proper signage is installed at entrance.

  Yes

  No

  N/A

• Miscellaneous:

Front Desk (Welcome Pedestals & Reception)

• Front Desk & back offices are complete, clean, furnished, equipped, and ready for business.

  Yes

  No

  N/A

• Welcome Pedestals (minimum of two) and Self check-in/out kiosk (optional) are installed, and supplied with appropriate office supplies.

  Yes

  No

  N/A

• Security camera (mini/done spec) & monitor (flat screen or recessed box) is installed; Panic buttons are installed at each pedestal (Required for Marriott Managed hotels).

  Yes

  No

  N/A

• Safe deposit boxes have been installed in direct line of sight of guests, but concealed with cabinet doors.

  Yes

  No

  N/A

• Cash drawers have been installed & stocked with cash; locks are working.

  Yes

  No

  N/A

• The Welcome Pedestal monitors have a 3M or equivalent security screen overlay.

  Yes

  No

  N/A

• The security monitor is a flat panel, not a CRT (if present). (Required for Marriott Managed hotels)

  Yes

  No

  N/A

• Standard voicemail, wake-up call, & auto attendant voice mail resting are updated to reflect the new CYRB program.

  Yes

  No

  N/A

• Miscellaneous:

The Bistro

• The Bistro is complete, clean and ready for guest use (including ceiling, vinyl,carpet, tile, cabinetry, seating, window treatments, and lighting.

  Yes

  No

  N/A

• The Bistro is clean and operationally functional.

  Yes

  No

  N/A

• Trash can is readily available at S-Bar for Guest use.

  Yes

  No

  N/A

• Alcohol display at back bar can be concealed and secured during morning hours (or alcohol is relocated).

  Yes

  No

  N/A

• Pendant lights over S-Bar remain lit during off hours.

  Yes

  No

  N/A

• Adjustable track lighting with glass pendants is installed above stool section.

  Yes

  No

  N/A

• Menu Board is installed & specified quantity of menus are available. (Ensure prices match designated pricing tier on Micros, menu board, and menus.

  Yes

  No

  N/A

• Media pods have: DirecTV with 22" LCD TVs and speakers installed (TV's must face pod), and an accessible electrical outlet at each pod and a remote control.

  Yes

  No

  N/A

• New logo items & paper products are correct and in place.

  Yes

  No

  N/A

• Associates are trained to prepare all food and beverage items prescribed by Marriott.

  Yes

  No

  N/A

• Starbucks equipment is installed and product has been received.

  Yes

  No

  N/A

• Dishware, glassware, & flatware (per CY standard) are clean and in place.

  Yes

  No

  N/A

• Micros 3700 (and dedicated phone line) is installed (or at least radio communication with Front Desk or "door bell" from FD to Kitchen). All Micros printers are installed and functioning. Micros pricing matches designated pricing tier on menu board and menus).

  Yes

  No

  N/A

• Miscellaneous:

Kitchen/Food Preparation & Storage

• Kitchen is complete, clean and ready for use.

  Yes

  No

  N/A

• All kitchen equipment/appliances/systems are clean and functioning (including controls).

  Yes

  No

  N/A

• All necessary small ware inventories received.

  Yes

  No

  N/A

• Storerooms are clean, and shelving is installed.

  Yes

  No

  N/A

• Updated MSDS sheets are available.

  Yes

  No

  N/A

• Food & Beverage products (including critical items) received.

  Yes

  No

  N/A

• Clipboard/Binder for all temperature logs, production charts, etc. in place.

  Yes

  No

  N/A

• Additional cleaning chemicals are received, and chemical awareness training conducted.

  Yes

  No

  N/A

• Thermometers are present in refrigeration units: kitchen food handlers have their own food thermometer as part of their uniform.

  Yes

  No

  N/A

• Miscellaneous:

Lounge/Local Library/Home Theater

• Lounge is complete, clean, and ready for guest use.

  Yes

  No

  N/A

• Home Theater television (minimum 42" if existing; 50" if new LCD, wall-mounted with built-in speakers) is installed and working. (No premium movie channels available).

  Yes

  No

  N/A

• Library books (as prescribed by Marriott) are available.

  Yes

  No

  N/A

• Miscellaneous:

Terrace (required) / Fire Pit (optional)

• Fire Pit operational.

  Yes

  No

  N/A

• If fire pit is present, safety signage is present.

  Yes

  No

  N/A

• Furniture is in place and ready for use.

  Yes

  No

  N/A

• Miscellaneous:

Meeting Room/Sales

• Meeting Room is complete, clean, equipped & ready for use.

  Yes

  No

  N/A

• Screen in Meeting Room is a drop down screen.

  Yes

  No

  N/A

• Verify Event Menu is completed and available.

  Yes

  No

  N/A

• Hotel's website listing is updated to reflect all new elements of the CYRB program including the "Event Menu". (text and photos).

  Yes

  No

  N/A

• Hotel's website links to The Bistro online menu landing page.

  Yes

  No

  N/A

• Miscellaneous:

Elevator(s)

• Updated CYRB collateral is posted in elevators, if possible.

  Yes

  No

  N/A

• Miscellaneous:

Exercise Room

• Renovation is completed.

  Yes

  No

  N/A

• Recommend disposable headphones. If available, they are located in an acceptable millworker cube or other container to match decor.

  Yes

  No

  N/A

• Key card reader installed at entrance to exercise room.

  Yes

  No

  N/A

• LED wall-mounted clock installed and operational.

  Yes

  No

  N/A

• If exercise room does not have the new equipment, appropriate power and data are in place for new equipment.

  Yes

  No

  N/A

• Miscellaneous:

Guest Rooms

• All reference to the CY Café is removed from current guest directory.

  Yes

  No

  N/A

• Tri-fold lobby brochure is in place by phone at desk. (AS Hospitality #72338)

  Yes

  No

  N/A

• Miscellaneous:

Training

• All required associates attended them respective training sessions.

  Yes

  No

  N/A

• GM has completed the 4 e-learning Leadership Modules & knowledge check, and will complete the 5th module & knowledge check 30 days post-opening.

  Yes

  No

  N/A

• Miscellaneous:

Preventative Maintenance / Engineering

• Preventative maintenance program is in place for existing and new equipment.

  Yes

  No

  N/A

• Required for MI Managed Hotels Only: ADaMS - Lodging Engineering Asset Data Management System - is updated, and required critical data is input into the database.

  Yes

  No

  N/A

• Miscellaneous:

Associate Job Codes

• Required for MI Managed Hotels Only: trainer to verify that GM has changed the job codes to:<br><br>070100 (AM Bistro) ; 070200 (PM Bistro)

  Yes

  No

  N/A

Post Visit Dates

• Property Re-Opening Date

  Date

• Date range from: (45 days after above date)

  Date

• Date range to: (90 days after Re-Opening date)

  Date

• Property preference for Post-Vist: (within above range)

  Date

• The CYRB training team will use this checklist prior to their departure, to assess the readiness and condition of the hotel for "Re-opening Day". (Any outstanding items from this list, that are not completed by the re-opening date, must be subsequently completed ASAP following the re-opening).

GM & CYRB Trainer Signatures

• General Manager signature

  Sign

• CYRB Trainer signature

  Sign