DA Desktop Audit - duplicate

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• FCA Status of firm

• Trading Names

• Registered Address
  Address
• Trading Address(es)
  Address

Companies House Details

• If any changes to directors or company details put a note in to say what they are.

• Any changes to Directors, Shareholders or other company information

  Yes

  No

  N/A

  Unknown

• Are any changes required to PPL held details, or notification required to the FCA as a result of the changes?

  Yes

  No

  N/A

  Unknown

• Has the FCA been notified?

  Select No Yes Not Applicable Not Required Unknown Minor error/issue

  • No
  • Yes
  • Not Applicable
  • Not Required
  • Unknown
  • Minor error/issue

• Do any of the changes impact the Threshold Conditions?

  Yes

  No

  Not Applicable

  Unknown

  Minor error/issue

FCA Register & Reporting

• What FCA Permissions does the firm have?

• Does the client hold all the correct FCA permissions for the activities undertaken?

  Select No Yes Not Applicable Not Required Unknown Minor error/issue

  • No
  • Yes
  • Not Applicable
  • Not Required
  • Unknown
  • Minor error/issue

• Do the relevant persons hold the correct FCA controlled Functions?

  Select No Yes Not Applicable Not Required Unknown Minor error/issue

  • No
  • Yes
  • Not Applicable
  • Not Required
  • Unknown
  • Minor error/issue

• Does the firm have any Directory Persons listed on the FS Register?

  Yes

  No

  Not Applicable

  Unknown

  Minor Error/Issue

• Trading Names recorded correctly?

  Yes

  No

  Not Applicable

  Unknown

  Minor Error/Issue

• Is the firms annual Standing Data Attestation up to date?

  Yes

  No

  Not Applicable

  Unknown

  Minor Error/Issue

• Business Addresses & contact details up to date?

  Yes

  No

  Not Applicable

  Unknown

  Minor Error/Issue

• Check who firm connected to on FCA Register and check if any insurance being advertised on website/social media (important if no insurance permissions or firm not an AR)

• Does the firm have or require Insurance Permissions?

  Yes

  No

  N/A

  Unknown

• Is this under their own permissions or are they an AR of another firm, or are they exempt?

  Select Directly Authorised for insurance Appointed Representative Exempt under RAO Unauthorised Activity Identified

  • Directly Authorised for insurance
  • Appointed Representative
  • Exempt under RAO
  • Unauthorised Activity Identified

• If firm has insurance permissions put details of permissions

• If the firm is an Appointed Representative of PPL and the firm is an AR of another firm for insurance, is a multi-principal agreement required and in place?

  Yes

  No

  Not Applicable

  Unknown

  Minor Error/Issue

• Does the client display the correct FCA status and details on any disclosures (website, documentation, etc)?

  Yes

  No

  Not Applicable

  Unknown

  Minor Error/Issue

Information Commissioners Office

• Is the client registered with the ICO & is the registration date current?

  Yes

  No

  Not Applicable

  Unknown

  Minor Error/Issue

• Do the registered name and data controller name match?

  Yes

  No

  Not Applicable

  Unknown

  Minor Error/Issue

• The ICO have confirmed that the Trading Name is fine to use as the main ICO controller name.

• All Trading Names shown on ICO register?

  Yes

  No

  Not Applicable

  Unknown

  Minor Error/Issue

• Correct Address & contact details shown on ICO Register?

  Yes

  No

  Not Applicable

  Unknown

  Minor Error/Issue

Complaints

• Does the firm have a written complaints procedure?

  Yes

  No

  Not Applicable

  Unknown

  Minor Error/Issue

• IF NOT PROVIDED - It is not clear whether the firm has a complaint procedure. ACTION - Firm should confirm whether it has a complaints procedure and provide a copy to PPL to review. If firm does not, PPL will provide a template.

• Does the firm have a Complaints Register?

  Yes

  No

  Not Applicable

  Unknown

  Minor Error/Issue

• Are complaints being recorded on the PPL system?

  Yes

  No

  N/A

  Unknown

• IF NOT PROVIDED - It is not clear whether the firm has a complaint register. ACTION - Firm should confirm whether it has a complaints register and provide a copy to PPL to review. If firm does not, PPL will provide a template.

• Have the complaints been dealt with in line with FCA Requirements?

  Yes

  No

  Not Applicable

  Unknown

  Minor Error/Issue

Customer Feedback

• Are there any reviews of this company online?

  Yes

  No

  N/A

  Unknown

• Are any of the reviews deemed to be poor?

  Yes

  No

  N/A

  Unknown

• Could any of the ‘poor’ reviews be defined as reportable complaints that need to be dealt with in line with DISP? (If so check if these are on the Complaints Register)

  Yes

  No

  N/A

  Unknown

Financial Promotions

• Does Firm have a Financial Promotions Register?

  Yes

  No

  Not Applicable

  Unknown

  Minor Error/Issue

• IF NOT PROVIDED - It is not clear whether the firm has a Financial Promotions register. ACTION - Firm should confirm whether it has a Financial Promotions register and provide a copy to PPL to review. If firm does not, PPL will provide a template.

• Have PPL reviewed any Financial Promotions since the last audit?

  Yes

  No

  N/A

  Unknown

Training

• Has all assigned PPL training been completed?

  Yes

  No

  Not Applicable

  Unknown

  Minor Error/Issue

• Is the firm SAF Approved?

  Yes

  No

  N/A

  Unknown

Website Review

• Is the website compliant?

  Yes

  No

  Not Applicable

  Unknown

  Minor Error/Issue

• Are any social media posts falling under the definition of a financial promotion compliant?

  Yes

  No

  Not Applicable

  Unknown

  Minor Error/Issue

• Is the privacy notice compliant?

  Yes

  No

  Not Applicable

  Unknown

  Minor Error/Issue