Title Page
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Conducted on
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Early DM
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Late DM
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Location
ARRIVAL
External Areas
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Is the area free from litter?
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Check the bins do not need to be emptied
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Is external lighting in good working order?
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Is the immediate entrance to the building clean & well presented
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Are there any maintenance issues?
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What is the issue?
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Are all paving slabs & road surfaces well maintained?
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Are any hazards posed by adverse weather (ice, high winds)?
Reception entrance/lobby
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Are entrance doors working properly?
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Are the entrance area floor & carpets/mats clean& dry?
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In the event of wet or adverse weather are hazard signs in position?
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Are all noticeboards neat & well presented?
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Are customer information leaflets & posters neat, tidy & well presented?
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Are any tables/seating neatly positioned & tidy?
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Are any bins well positioned, clean & sufficiently empty?
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Is lighting within the area in good working order?
CHECK IN & WAITING AREAS
Reception Area
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Is the area clean, clear & tidy?
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Are all floors clean & dry?
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Are turnstiles & gates fully operational?
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Ensure leaflets are stocked & stacked neatly
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Ensure there are no boxes, stock or rubbish behind the reception desk
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Ensure any customer messaging is well positioned
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Are noticeboards neat & well presented?
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Is the self-sign up iPad on and working ?
Product Displays/TV’s
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Are all displays neat, tidy & dust free?
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Are all product displays well merchandised & to plan?
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Check shelf edges & stands are clean & undamaged
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Are Tv’s on and displaying correctly ?
Café & waiting areas
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Does the area feel clean & tidy?
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Are the floors free from dirt, spills & litter?
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Are all tables & chairs, free from any defects & neatly positioned?
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Ensure all tables are free from cups, plates, cans, bottles etc. & wiped clean
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Do any bins need emptying?
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Check café and waiting area seating is clean, clear & ready for customer use
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Ensure that leaflets are stacked & well positioned
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If applicable, are WI-FI posters well positioned with centre specific passwords?
Toilet areas
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Are all surfaces area clean & tidy?
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Are floors clean?
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Are toilet roll, hand towels & soap available?
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Do any bins need emptying?
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Are mirrors clean?
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Are toilet bowls flushed & clean?
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Are there any issues with the toilet cubicles?
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Are there any issues with the lighting?
CHANGING AREAS & TOILETS
Changing Areas
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Are surfaces clean & tidy?
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Are shower areas clean?
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Are drains & gulleys clean & clear?
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Are there any maintenance issues requiring attention
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Are “out of order” notices positioned if required
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Do any bins need emptying?
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Are hairdryers/straighteners in working?
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Has lost property been taken to reception?
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Is water draining appropriately in wet & shower areas?
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Are there any issues with lighting?
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Are mirrors clean?
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Are baby changing beds, straps & chairs in working order?
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Are there any issues with changing cubicles?
Toilet areas
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Are all surfaces area clean & tidy?
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Are floors clean?
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Are toilet rolls & soap available?
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Do any bins need emptying?
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Are mirrors clean?
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Are toilet bowls flushed & clean?
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Are there any issues with the toilet cubicles?
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Are there any issues with the lighting?
ACTIVITY AREAS
Sports Hall
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Are floors clean & dry?
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Are corners and edges free of dust and litter?
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Is equipment safely & appropriately stored?
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Is equipment in good working order?
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Are benches & equipment located away from playing areas?
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Is lighting in good working order?
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Are any hazards posed by adverse weather (ice/wind/rain)?
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Check the bins do not need to be emptied
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Is the area free from litter?
Gyms & Studios
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Are floors free from litter, clean & dry?
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Check the bins do not need to be emptied
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Is lighting in good working order?
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Is equipment in good working order?
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Is equipment safely & appropriately stored (free weights & functional equipment?
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Are there any electrical hazards?
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Environmental conditions are within the correct parameters?
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Is the water fountain clean & operational?
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Are anti-bacterial sprays & wipes available?
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Are noticeboards/posters/leaflets up to date & presentable?
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Is all the AV in good working order?
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Are there any maintenance issues requiring attention?
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If required, ensure “out or order” notices are positioned
PITCHES, AGPs and TENNIS
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Are surfaces free from litter & clean?
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Are there any issues with debris?
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Are all lines/seams correct?
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Are all penalty spots/corners and infills placed?
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Are there any issues with surrounds and fencing?
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Is all equipment (goals/nets/anchors) appropriately & neatly stored?
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Are all the nets and frames fixed and free of damage?
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Is customer information signage appropriately located?
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Are the drains empty and clean?