Stop 1

Stop 1

  • Clear site and visible at a glance?

  • Proper pens are available, charts are clean, correct colors

  • Good balance of leading metrics (activity focused vs. result focused

  • Attended by right people including associates & staff

  • Dialog is timely, on topic, and no sidebar discussions

  • All charts up-to- date

  • Targets and actuals are correct - easy to distinguish

  • Focus where team didn't meet target

  • Recognitition for team where team succeeded

  • Details of the misses (Why-Why) with corrective actions

  • A method is used to prioritize and/or escalate problems

  • Documented good countermeasures of the priority problems

  • Action Register with name and due date for corrective actions

  • Follow-up tracking to check corrective actions/countermeasures

  • 'Go See It' to resolve open problems/misses vs. guessing during dialog

  • Coaching style versus direct Q&A

Stop 2

Stop 2

  • Clear site and visible at a glance?

  • Proper pens are available, charts are clean, correct colors

  • Good balance of leading metrics (activity focused vs. result focused

  • Attended by right people including associates & staff

  • Dialog is timely, on topic, and no sidebar discussions

  • All charts up-to- date

  • Targets and actuals are correct - easy to distinguish

  • Focus where team didn't meet target

  • Recognitition for team where team succeeded

  • Details of the misses (Why-Why) with corrective actions

  • A method is used to prioritize and/or escalate problems

  • Documented good countermeasures of the priority problems

  • Action Register with name and due date for corrective actions

  • Follow-up tracking to check corrective actions/countermeasures

  • 'Go See It' to resolve open problems/misses vs. guessing during dialog

  • Coaching style versus direct Q&A

Stop 3

Stop 3

  • Clear site and visible at a glance?

  • Proper pens are available, charts are clean, correct colors

  • Good balance of leading metrics (activity focused vs. result focused

  • Attended by right people including associates & staff

  • Dialog is timely, on topic, and no sidebar discussions

  • All charts up-to- date

  • Targets and actuals are correct - easy to distinguish

  • Focus where team didn't meet target

  • Recognitition for team where team succeeded

  • Details of the misses (Why-Why) with corrective actions

  • A method is used to prioritize and/or escalate problems

  • Documented good countermeasures of the priority problems

  • Action Register with name and due date for corrective actions

  • Follow-up tracking to check corrective actions/countermeasures

  • 'Go See It' to resolve open problems/misses vs. guessing during dialog

  • Coaching style versus direct Q&A

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