Information

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

Personal Hygiene/ Proper Grooming

  • Uniforms are complete, neat and well-pressed.

  • Accessories are complete. (Nameplate (all), pearl earrings and chained belt (ladies).

  • Shoes are clean and polished.

  • Make-up and hair style should be followed according to standards.

  • Corkscrew, matches, Sofitel pen, order-slip are on hand for each individual Ambassador.

Attendance

  • Absentees:

  • Tardy:

Communications

  • Check Communication Logbook for all emdorsement.

  • Inform OIC Asst. Manager/ Supervisor and Captains for special reservations, VIP's, etc.

  • Mainstay knows which table is reserved and available.

  • Ordering Galette and Bar stocks through MC.

Reception Area

  • Get the daily newspapers and magazines.

  • Clean and organized Reception Area.

  • Operational wireless telephone.

  • All-Day LED menu are fully charged, drink lists, Voyage du Vin are in good condition.

General Needs

  • Credit card terminals are working.

  • Collaterals, flyers and inserts are available.

  • Pillows are complete and clean for every station.

  • Number of clean and condemned napkins received:

Mise en Scene

  • Centerpiece are fresh and with water.

  • Infused Herbal Tea display is set-up.

  • Wine trolley display beside the piano.

Galette

  • Cakes & pastry display is properly placed in showcase 1 & 2.

  • Cookie/ Candy/ Mallow jars are filled.

  • Labels are clean, correct spelling, and displayed properly.

  • Showcase glasses are clean, stain free and sanitized.

  • Cookies/ Mallows/ Candies and Chocolate Price Signage is visible.

  • Sandwich and salad set-up is ready.

Cleanliness

  • Tables, chairs, sofa, floor and divider are clean. (Candle droplets free)

  • Windows are clean.

Operations

  • Reservation signage are placed.

  • Oil pourers are filled with caps per station.

  • Chinaware, silverware, and glassware in proper station for par-stocking.

  • Plates, condiments, and cutleries are clean.

  • Folded napkins for lunch are available.

  • Water goblets and glasses are clean and well polished.

  • Cheese grater with parmesan cheese is ready.

  • Two (2) pepper mills are filled and available.

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