Information
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Store Name (Town)
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Store Number
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Conducted on
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Manager On Duty Signature
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Prepared by Signature
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Location
Guidance For Operational Assessments
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To pass an Operational Assessment a Drive-in must attain an acceptable overall score of 75% or higher on the Operational Assessment.
If the Drive-in does not score 75% or higher overall on the Operational Assessment, then the Franchisee(s) and Drive-in did not pass.
Operational Assessments will be unannounced and may occur any day of the week during any hours of drive-in operations.
Initial, Interim, and Follow-up Operational Assessments. An initial Operational Assessment refers to an Operational Assessment that is scored and that the Drive-in must pass to avoid Sonic issuing a notice of breach to Drive-in’s Franchisee(s) advising them that they are in default of their Sonic License Agreement for the Drive-in. An interim Operational Assessment refers to an Operational Assessment conducted during an unexpired cure period. A follow-up Operational Assessment refers to an Operational Assessment that is scored and that the Restaurant must pass to avoid Sonic issuing a notice of termination to the Drive-in’s Franchisee(s) advising them that Sonic is terminating their Sonic License Agreement for the Drive-in because they did not cure their default.
Operational Assessments Will Be Scored. Operational Assessments will be scored, except for interim Operational Assessments conducted during an unexpired cure period, which may be conducted, in Sonic’s sole judgment, without being scored.
Non-passing Score on an Initial Operational Assessment. If the Drive-in does not score 75% or above overall on an unannounced initial Operational Assessment, then Sonic will issue a notice of breach to the Drive-in’s Franchisee(s) advising them that they are in default of their Sonic License Agreement for the Drive-in because they did not pass.
30-Day Standard Cure Period. Upon the Franchisee(s)’ receipt of Sonic’s notice of breach, the Franchisee(s) will have a cure period of 30 days (subject to certain exceptions) in which time to correct the Operational Assessment’s noted deficiencies. In some limited instances, the cure period may be as long as 60 or 90 days as required by state or other applicable laws. In other limited instances, the cure period will remain at 30 days, but Sonic may be required to wait an additional 30 or 60 days as required by state or other applicable laws before issuing any notice of termination of the License Agreement for the Restaurant.
Correct Deficiencies During Cure Period. During the cure period the Franchisee(s) need to correct the Operational Assessment’s noted deficiencies so that the Restaurant can score 75% or higher overall on an unannounced follow-up Operational Assessment that will be conducted upon expiration of the cure period.
Correct Critical Deficiencies Within 72 Hours or Less. Even though the Drive-in will have the entire cure period to correct non-critical deficiencies that were noted, the Franchisee(s) and the Drive-in must correct noted critical deficiencies within 72 hours. If such critical deficiencies are not corrected within 72 hours, or if certain criticals are deemed in Sonic’s sole judgment to be so extreme that the risk they pose to the public’s or employee’s health and safety must be removed significantly sooner than 72 hours, then Sonic reserves the right to require the Franchisee(s) to close the Drive-in unless or until such criticals are corrected. In this regard Sonic reserves the right at all times to set deadlines and establish remedial measures necessary resolve critical deficiencies.
Unannounced Follow-up Operational Assessment After Cure Period. Upon expiration of the cure period, Sonic will schedule a corporate employee or designated agent to conduct an unannounced follow-up Operational Assessment to confirm that the Drive-in meets Sonic’s minimum operational standards whereby the Drive-in must score 75% or higher overall on the follow-up Operational Assessment.
New or Different Deficiencies May Prevent Passing. Even though the Drive-in may have corrected noted critical deficiencies within 72 hours and may have corrected noted non-critical deficiencies during the cure period, the Franchisee(s) and the Drive-in will not pass the unannounced follow-up Operational Assessment unless the Drive-in scores 75% or higher overall. Therefore, Sonic’s discovery of new or different deficiencies, whether non-critical or critical, during the follow-up Operational Assessment that prevent the Drive-in from scoring 75% or higher overall will cause the Restaurant not to pass the follow-up Operational Assessment.
Re-entry and Inspection During Cure Period. A pending notice of breach will not prevent Sonic from re-entering and inspecting the Drive-in during the cure period for any reason, including confirming that the Drive-in’s critical deficiencies, if any, have been timely corrected and including confirming that the Drive-in’s continued operation does not, in Sonic’s sole judgment, pose a serious risk to the public’s health and safety.
Interim Operational Assessment Permissible During Cure Period. If Sonic re-enters the Drive-in before expiration of the cure period to determine whether the Drive-in’s continued operation poses a serious risk to the public’s or employee’s health and safety, then Sonic may conduct an interim Operational Assessment If Sonic does not conduct a scored interim Operational Assessment, then upon expiration of the cure period Sonic will re-enter the Drive-in to conduct the usual, unannounced follow-up Operational Assessment to determine whether the Franchisee(s) and the Drive-in have cured their pending breach.
Not Passing a Scored Interim Operational Assessment. If Sonic conducts a scored interim Operational Assessment in which the Drive-in does not score 75% or higher overall, then Sonic will still wait to re-enter the Drive-in after expiration of the cure period to conduct the usual, unannounced follow-up Operational Assessment to determine whether the Franchisee(s) and the Drive-in have cured their pending breach.
Passing a Scored Interim Operational Assessment. If Sonic conducts a scored interim Operational Assessment in which the Drive-in does score 75% or higher overall, then Sonic will consider the Drive-in as having cured the pending breach whereby Sonic will not re-enter the Drive-in after expiration of the cure period to conduct the usual, unannounced follow-up Operational Assessment.
Reservation of Rights by the Franchisor. Realizing that not all facts and circumstances can be anticipated or addressed in this form, Sonic reserves the right to amend any of the foregoing terms and conditions at any time, with or without notice, and whether on an individual or system-wide basis, if and when in Sonic’s sole judgment an amendment or an exception is in the best interests of Sonic, the affected Franchisee, or the Sonic System.
Area: Procedures / Customer Experience
1. Switchboard
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Greeting / Record Order<br>
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Clarifying Order / Suggestive Sell
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Finalizing Order
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Close / Wrap-up
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Friendly, not rushed, and thank the guest
2. Carhop
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Apron stocked, prepared with proper condiments
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Final Approved of Food on a Tray, (only 1 order on a tray)
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Food & Drink placement on tray, condiments, napkins, straws
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Customer greeting
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Repeat the order
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Handle money transaction
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Thank customer - mention Red Button
3. Drive-thru
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Proper food & drink packaging / proper scanning
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Greet the guest / repeat order
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Conduct pay transaction
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Hand drink & food to guest
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Thank guest - invite them back
4. Service Times
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Time and record a minimum of 6 stall times, discard the high and low and average the remaining 4 times. Stall counter average of 3:30 or less earns points.
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Was the stall av time equal or less than 3:30
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If the store has a Drive-Thru time and record a minimum of 6 drive-thru times, discard the high and low and average the remaining 4 times. Drive-Thru average of 3:00or less earns points. If no drive thru click N/A and answer the next question.
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Was the drive-thru time equal or less than 3:00
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If the store does not have a drive thru record the stall times again. Time and record a minimum of 6 stall times, discard the high and low and average the remaining 4 times. Stall counter average of 3:30 or less earns points. Drive thru stores click N/A on this question.
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Was the stall av time equal or less than 3:30
5. Checkbacks
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Routine checkbacks
6. Product Quality (Evaluate a minimum of 1 Entrée, 1 Side, 1 Drink, & 1 Dessert)
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Sonic Cheeseburger
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French Fries
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Any flavor Soft Drink
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Grilled Chicken
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Tater Tots
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Any Flavor Shake
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Chili Cheese Coney
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Mozzarella Sticks
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Blast or Sundae
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Customer Experience Comments:
Area: Swamp
Standards
7. Hot Dog Cooking
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Hot Dog Cook Time - 12 min (Internal temp 165F)
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Roller Grill Temp - set 250F to cook / 200F to hold
8. Hot Dog Holding
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Hot Dog rotation of cooked product
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Hot Dog hold time - 2 hours
9. Steamer
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Steam Cycle set (10 seconds)
10. Hot Doc Condiments
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Hot Dog Condiments - 40F or less (available / set up) temp sliced tomatoes
11. Fryers
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Fryer - temp set at 350F, actual temp +/- 10F
12. Fry Side Price Castle Holding Equipment
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Cabinet - proper temperature settings
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Timers used properly
13. Chili Cooking
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Heatwell: Chili internal temp 165F or greater
14. Ansul System Fire Extinguisher
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Inspection Tag Current (Tagged 1 year)
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Swamp - Standards Comments:
Quality - All Timers Set Correctly and Used
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15. French Fries - 2:30
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16. Tater Tots - 3:00
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17. Onion Rings - 1:30
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18. Mozzarella Sticks - 2:15
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19. Corn Dogs - 4:30 (Internal Temp 165F)
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20. Crispy Chicken Breast - 4:00 (Internal Temp 165F)
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21. Chicken Strips - 4:00 (Internal Temp 165F)
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22. Optional Items / LTO's
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Swamp - Quality - Product Cook Times Comments:
Quality - Product Assembly & Packaging Observe assembly and packaging of products listed below
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23. Cheese Fries / Tots
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24. 6" Hot Dogs
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25. Foot Long Coney
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26. Onion Rings
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27. Mozzarella Sticks
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28. Optional Items / LTO's
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29. Proper use of tongs
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Swamp - Quality - Product Assembly & Packaging Comments:
Equipment
30. Hot Dog Cooking
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Roller Grill - Functional
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Check Black Glides, Timers Working
31. Hot Dog Holding
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Heatwell / Hot Dog Drawer Functional
32. Steamer
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Steamer - Functional
33. Hot Dog Condiments
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Condiments Holding Pan (Swamp Area)
34. Chili Cooking
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Heatwell - Functional, Knob Setting Functional
35. Fryers
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All Fry Vats Functional
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Fryer Timers Programmed - Cook and Hold
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Fryer Filter System - Functional
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Fryer Hood - Functional
36. Fry Side Price Castle Holding Cabinet
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Pans, Trivets Set-up - Correctly
37. Dump Station
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Heat Lamps / Elements Working Properly
38. Grill Freezer
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Product Temp 0F (+/- 10F)
39. Swamp Refrigerator
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Product Temp is 34F to 40F
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Swamp - Equipment Comments:
Cleanliness
40. Hot Dog Cooking
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Roller Grill Clean
41. Hot Dog Holding
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Heatwell / Hot Dog Drawer Clean
42. Steamer
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Interior Clean and De-Limer Schedule
43. Hot Dog Condiments
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Condiment Containers and Holding Pan Clean
44. Chili Cooking
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Heatwell - Cleanliness / Maintenance of Well
45. Fryer
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Fryer Vats - Clean - Filtered minimum 2 times daily
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Vents Clean, Validate hood cleaned within 6 months
46. Fry Side Price Castle Holding Cabinet
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Cabinet and Pans - Clean, No Carbon Buildup, Proper Rotation
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Timers Used Properly
47. Reach-ins
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Reach-in Cooler / Freezers - Clean
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Swamp - Cleanliness Comments
Area: Grill
Standards
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48. Bun Toaster Table Heated (130F +/- 10F)
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49. Grill Side Price Castle Holding Cabinet (Upper Settings 225F, Lower Settings 195F)
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50. Ansul System Fire Extinguisher (Inspection current -1 yr)
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51. Dresser Station Refrigerated (Temp 40F or less)
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Grill - Standards Comments:
Quality - Product Cook Times All Timers set correctly and used and proper grill placement
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52. 4 oz Meat Patty (Cook and Serve)<br>Flat Grill 2:00, 1:45, 10 sec sear<br>Clam Shell 2:00
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53. Jr. Meat Patty (Cook and Serve)<br>Flat Grill 2:00, 45 sec, 10 sec sear<br>Clamshell 2:00
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54. Grilled Chicken (Flat Grill w/ Press)<br>Flat Grill 2:00, 1:30<br>Clamshell 2:00
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55. Eggs<br>Approximately 40 sec by sight<br>Clamshell do not lower
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56. Sausage (Flat Grill with Press)<br>Flat Grill 2:00, 2:00<br>Clamshell 1:45
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57. Bacon<br>Flat Grill 2:00, 2:00<br>Clamshell 1:00
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58. Steak<br>Flat Grill 2:00, 2:00<br>Clamshell 50 sec
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59. Optional Item / LTO:
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Grill - Quality - Product Hold Times Comments:
Quality - Product Assembly and Packaging Observe assembly and packaging of the products listed below
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Grill - Quality - Product Assembly and Packaging Comments:
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60. Sonic Cheeseburger
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61. Jr. Burger
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62. Chicken Sandwich (Grilled)
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63. Bacon Cheeseburger
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64. Super Sonic Cheeseburger
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65. Burrito - any
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66. Optional
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67. Proper use of tongs and spatulas
Equipment
68. Bun Toaster
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Bun Toaster - functional / Teflon sheets (if applicable)
69. Grill
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Grill - functional
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Grill Hood - functional
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Grill Timer - functional
70. Grill Side Price Castle Holding Cabinet
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Pans, Trivets and Lids fit correctly
71. Dresser Station Unit
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Shelves Clean
72. Bun Toaster
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Bun Toaster - Clean
73. Bun Warming Table
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Bun Toaster Table - Clean
74. Grill
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Grill, drip pans - clean
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Grill Hood and Vents - clean (validate cleaned within 6 months)
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Grill - Equipment Comments:
Cleanliness
75. Grill Side Price Castle Holding Cabinet
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Cabinet and pans - clean, no carbon build-up and proper rotation
76. Dresser Station Unit
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Pans, Utensils, Squeeze bottle - clean
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Grill - Cleanliness Comments:
Area: Storage
Standards
77. 3 Compartment Sink
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3 Compartments and Drain Boards, and Labeled
78. Walk In Freezer / Cooler
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Approved Product
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Product Tempered Correctly
79. Hand Held Fire Extinguisher(s)
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Inspection Tag Current (6 months)
80. Pre-Chiller
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Working Properly, Check Water Level
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Storage - Standards Comments:
Equipment
81. Walk In Freezer / Cooler
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Proper Shelving and Good Repair / Temp 34F to 38F, +/- 10F
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Thermometer present
82. Kitchen / Storage Room
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Proper Shelving and Good Repair
83. 3 Compartment Sink
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Sink - Functioning Properly, No Leaks
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SSDC - Sanitizer & Dishwashing Detergent Properly Dispensing
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Storage - Equipment Comments:
Cleanliness
84. Walk In Freezer / Cooler
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Floors and Shelves - Clean, No Rust, Standing Water or Ice Build Up
85. Kitchen / Storage Room
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Floors (Clean, No Standing Water) and Shelves (Clean and No Rust)
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Walls and Ceilings - Clean and In Good Repair
86. 3 Compartment Sink
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Exterior Clean
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Storage - Cleanliness Comments:
Area: Front
Standards
87. Ice Cream Machine
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Cabinet Temp 34F to 38F / Product Temp 40F or less
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Overrun (50% - 60%), 18F to 20F
88. Slush Machine
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4.5:1 ratio
89. Shake Machine
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Cabinet Temp 34F to 38F / Product Temp 40F or less
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Overrun (45% - 55%). 25F - 27F
90. Overrun Cup and Scale
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Available
91. Fountainette
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Refrigerated and proper shelving
92. Tea Urns
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Tea holding time - 4 hrs room temp, 24 hrs refrigerated.
93. Coffee Mahcine
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Smucker's Brand, filters changed (6 months)
94. Ice Machine
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Filters changed (6 months)
95. Front Kitchen Area
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Shelving organized
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Front - Standards Comments:
Quality - Product Assembly and Packaging Observe assembly and packaging of the products listed below
96. Shake
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Using Ice Cream Machine - Proper 50/50 mix / shake machine omit 50/50 mix and no shake collar, proper flavor portioning
97. Blast
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Mix thoroughly, no double cupping
98. Sundae
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Proper flavor coat of sundae dish, correct flavor portioning
99. Carbonated Soft Drink
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Proper fill level, no drips on cups
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Front - Quality - Product Assembly and Packaging Comments:
Equipment
100. Expeditor Table
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All heating elements - functional
101. Ice Cream Machine
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Ice Cream Machine - Functional / all heads working
102. Shake Machine
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Shake Machine - Functional
103. Fountainette
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Fountainette - functional - product 40F or less
104. Blenders
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2 Blenders - functional, sanitizing tumbler available, speed adjustment knobs and shields used
105. Carhop Table
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Carhop Trays - in good repair
106. Drink System
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Check nozzles, good repair
107. Tea Urns
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Tea Urns - adequate number, functional
108. Coffee Machine
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Machine functional
109. Ice Machine
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Ice Machine - functional / all heads working
110. Front Kitchen Area
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Adequate Shelving
111. Hand Sinks
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Sinks- functioning properly, no leaks
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Front - Equipment Comments:
Cleanliness
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112. Expeditor Table Clean / Organized
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113. Ice Cream Machine Cleaned 2 times a week - validate schedule
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114. Flavor Bottles and Pumps - Slush, Tea, and Coffee Clean and in Good Repair, Labeled Properly
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115. Shake Machine Cleaned 2 times a week - validate schedule
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116. Fountainette refrigerated compartments - Jugs, utensils, pumps, pans, and shelves clean and in good repair.
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117. Cup and Lid Holders - All cups and lids stored in holder
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118. Blenders - Clean & Sanitizing tumbler used
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119. Carhop Table - Trays Clean
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120. Drink System - Bin, Drain , Nozzles - Clean
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121. Tea Urns - Clean / Nozzles cleaned and in good repair (dis-assemble nozzle to check cleanliness)
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122. Coffee Machine Clean
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123. Ice Machine - Bin and Exterior Clean
124. Front Kitchen Area
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Floors, baseboards, grout and shelves - clean. .
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Walls and ceilings clean
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Front - Cleanliness Comments:
Area: Exterior
Standards
125. Building
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Sonic Radio Audible
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Primary sign, Enter/Exit signs - functioning properly
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Poles - Well maintained
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Exterior lighting - adequate, functional
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Current POP - properly posted at menu housing
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Current POP - properly posted at drive-thru menu board (If applicable)
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Restrooms - in good repair
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Restrooms - hand dryer / towels / soap / sanitizer
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Grease Trap lid secure
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All PAYS functioning, menu housing speakers & red buttons functioning properly
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Parking lot striping / good repair
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Exterior - Standards Comments:
Cleanliness
126. Building
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Windows - clean, free of clutter, good repair
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Menu Housing - clean and Plexiglas in good repair
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Drive-thru menu board clean and in good repair (If applicable)
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Canopy - well maintained
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Stall Area - free of litter, clean
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Landscaping - free of litter, well maintained
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Patio Tables - clean, well maintained
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Sidewalks - free of litter, no grease stains
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Trash Cans - emptied, well maintained
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Exterior walls - good repair, maintained
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Parking Lot - free of litter, clean
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Restrooms - clean, hand wash signs present
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Restrooms - cleanliness checklist in use
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Exterior - Cleanliness Comments:
General Practices:
127. Employee Appearance
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Clean & Neat
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Approved Uniform
128. Training
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Manager / Asst Manager / Person in charge is ServSafe Certified
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Proficiency Checklist - (check 3 EE folders)
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MSDS/SDS Trained
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E-learning utilized
129. General Food Safety
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Digital Thermometer working correctly
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Sanitizer is present / test striops - Chlorsan / Citrus De-limer
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Cleaning chemicals & equipment are properly identified
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Meat Temp Logs
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Sonic Safe Logs and Historical Logs
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Hand washing practices 20/20 Handwashing rule
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Cross-contamination / Food contact surfaces
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No visible signs of pest infestation
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General Practices Comments: