DARE Customer Experience Check
Observe 1 sales interaction on the sales floor and rate the overall service levels (indicate the name of the team member assessed).
Select
Was the Customer greeted within 5 seconds?
Were positive energy displayed and genuine interest shown in the customer? (Make a friend before you make a sale)
Were open-ended questions asked if needed to assess the customer's needs?
Were Current markdowns/ promotions communicated?
Were the Product benefits and features explained if needed to finalize the sale?
Was "Pay Just Now" offered if there were objections to the cost of the purchase?
Was added on products offered upon closing the sale?
Were alternatives or Omni offered when out of stock of a wanted item?
Was the customer thanked for their support and welcomed to return to the store in the future?
Was the Customer greeted within 5 seconds? Were positive energy displayed and genuine interest shown in the customer? (Make a friend before you make a sale) Were open-ended questions asked if needed to assess the customer's needs? Were Current markdowns/ promotions communicated? Were the Product benefits and features explained if needed to finalize the sale? Was "Pay Just Now" offered if there were objections to the cost of the purchase? Was added on products offered upon closing the sale? Were alternatives or Omni offered when out of stock of a wanted item? Was the customer thanked for their support and welcomed to return to the store in the future?
Observe 1 interaction at the cash desk and rate the overall service level (indicate the name of the team member assessed).
Select
Was the customer acknowledged in a friendly manner when they approached the till point?
Was the interaction friendly, energetic, and efficient?
Was the customer informed about "friends and family"?
Were add-ons offered on the product purchased?
Was the customer thanked for shopping with us and welcomed back to our store in the future?
Was the customer acknowledged in a friendly manner when they approached the till point? Was the interaction friendly, energetic, and efficient? Was the customer informed about "friends and family"? Were add-ons offered on the product purchased? Was the customer thanked for shopping with us and welcomed back to our store in the future?
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Anje Du plooy
DARE Customer Experience Evaluation
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