Title Page
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Store Conducted
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Team member conducted on
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Leader conducting
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Date
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Location
Action Steps to DARE
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Did you greet the customer within 5 seconds?
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Did you show genuine interest in the customer and display energy and positive body language?
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Did you ask at least 3 open-ended questions to determine the customer's needs?
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Were the product benefits and features explained?
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Was the product demonstrated to the customer?
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Were the current promotions/BDT and/or markdowns communicated?
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Did you summarize and close the sale?
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Was the 5-way guarantee explained to the customer?
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Did you add on to the sale? (Multi sales/Basket)
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In the event of an out-of-stock situation, did you offer an alternative/ Omni channel?
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Did you tell the customer about Friends and Family?
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Did you discuss the pay just now or lay bye options if the cost was a concern?
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Did you direct the customer to the till points and thanked him/her?
