Title Page

  • Store

  • Area Leader

  • Store Leader

  • Conducted on

  • Location

TEAM/ LEADERSHIP/ FIRST IMPRESSIONS

  • Assess the inspiration and energy levels of the morning meeting held by the Store Leader?

  • Check how well a sample of team members knows the Company Vision Statement?

  • Are all team members in the correct uniform with badges and can the leader provide proof that an order was done for any new team members?

  • Is every team member aware of the store performance, their performance, and all promotions in the store?

  • Are the front windows clean and implemented as per the VM brief, are banners correct and steamed where needed, and is all lighting in the windows working?

  • Are the correct details, pricing, and template used for items displayed in the window?

  • Are all mannequins dressed with the correct stock and as per the styling guide?

  • Are the correct emergency details displayed on the window on the correct template?

  • Assess the level of Learning bites training completion based on the feedback sent from Siya weekly.

CUSTOMER SERVICE

  • Assess if every customer's journey starts with being greeted by a team member stationed at the front door and demonstrating product within 5 seconds from entering the store.

  • Observe 1 sales interaction on the sales floor and rate the overall service levels (indicate the name of the team member assessed).

  • Observe 1 interaction at the cash desk and rate the overall service level (indicate the name of the team member assessed).

  • Assess the "Friends and Family" interaction from the team with the customer. (Only choose points that was observed during the interaction - leave points that was omitted blank).

  • Is the store leader completing one Dare selling or cashier evaluation per day?

  • Are the Fitting rooms clean and merchandise free (no security tags hidden behind the mirrors)?

  • Is there a team member assigned to fitting room controls?

STORE OPTIMIZATION

  • Are front and secondary tables implemented as per the VM brief?

  • Have hanger quantity disciplines been checked to make sure that rail arms and tables are not over or under filled for ease of shopping?

  • Check that all current promotions are implemented correctly in the store with the relevant marketing/ signage. Add notes and photos of issues and optimizations identified.

  • Are the merchandising principles as prescribed by VM (Colour Palettes kept in sections etc.) correctly followed and implemented?

  • Check a sample of 20 shoes on display for the correct prices, only sizes 8-9 for men and 5-6 for ladies on display and placement of prices?

  • Are testers available for all fragrances sold in the store?

  • Check the flat packing standards in-store and if all relevant size stickers have been used?

  • Store lights working and set up correctly?

  • Are the store aircons working set at optimal temperature?

  • Identify all maintenance issues in the store and assess the level that the leader is attending to or following up on issues with proof?

  • Assess the overall cleanliness and housekeeping of the store - is all surfaces clean and dust free?

  • Have all the points on the Daily Floor Walk Checklist been checked, ticked off, and signed off since the last store visit was conducted?

POS AREA

  • Assess the neatness and cleanliness of the POS area and check cupboards and drawers for clutter.

  • Get the leadership of the store to perform a surprise cash up in your presence on one of the terminals and note your findings.

INANI STARTWELL FOUNDATION INITIATIVE

  • Does all team members understand this initiative as to explain it to customers.

  • Check that cashiers are promoting this initiative at checkout.

STOCK MANAGEMENT

  • Assess the standards and cleanliness in the stockroom - must mirror the sales floor with regards to world-class standards, all departments to be kept separate, Flatpack floor ready, Footwear top to bottom/ left to right, Stock in boxes neat and floor ready, All VM elements sorted out and separated from stock, no redundant marketing elements?

  • Is the OPC schedule up and does it reflect the actual staffing in the store upon the visit?

  • Is a planogram for the store displayed in the back office indicating which team member is responsible for which department?

  • PTG: Check to see if items on the sales floor that had been reduced are merchandised on separate rails with the correct marketing so customers can identify the stock easily?

  • Check a sample to see if all items that have been reduced have been marked with the correct "reduced" price stickers so customers can see the previous and current reduced price only.

  • Check if recent price adjustment instructions from HO have been actioned (HO COMMS instructional mails actioned).

  • Check if recent HO stock consolidations have been actioned (HO COMMS instructional mails actioned).

  • Check a sample of 10 items from the stockroom: Are they represented on the sales floor?

  • Check a selection of 10 rails/ wall bays of apparel for size curving disciplines?

  • In cases where the store has excess marked down and odd items - has the Store/Ops leader communicated with Outlet stores/Planner/Other stores to move items around?

RISK

  • Check a sample of 15 refund checks: Are the refund checks being done daily with physical and system stock indicated and signed off by leadership as checked?

  • Physically check 3 refund transactions - Does the system S.O.H balance with the actual units in the store and make sure to report to Precious on these transactions.

  • Assess the security tagging disciplines of the store?

  • Assess negative stock issues and the active management thereof by the store leadership?

  • Assess if weekly hazard counts are being conducted and losses written off by leadership?

  • Have all ladders been removed from the sales floor when not actively in use?

  • Are the fire extinguisher services up to date?

  • Is every section on the sales floor covered by a team member to observe attempted shoplifting at all times and is the leadership not taking days off in succession?

  • Question a sample of cashiers on the process followed with regards to RCS card purchases?

  • Does the store have a Stock loss Action Plan up in the back office area and does this get checked weekly by the leadership?

  • Question the staff on the stock loss action plan and check for understanding?

LEADER KPI ASESSMENT

  • Rate the month-to-date KPI performance indicators.

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