Del Taco Dine In Shop Form

• Restaurant #

• Conducted on

  Date
• Location
  Address

• MIC on Duty

• Employees on Shift

Entering the Restaurant

• Parking lot, dumpster pad and sidewalks, are clean, free of build-up, and in good condition.<br>

  Yes

  No

  N/A

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• Landscaping is free of litter, debris, and in good condition.<br>

  Yes

  No

  N/A

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  Media

• All exterior lights and signage are clean, free of build-up, in good condition, and functioning as expected<br>

  Yes

  No

  N/A

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  Media

• Exterior trashcans, dumpster gates are clean, free of build-up, in good condition, and functioning as expected; dumpster gates are kept closed.<br>

  Yes

  No

  N/A

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  Media

• Exterior walls, windows and doors of the restaurant are clean, free of build-up, in good condition, and functioning as expected.<br>

  Yes

  No

  N/A

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  Media

• Sink, toilets, fixtures are clean, free of build-up, in good condition, and functioning as expected. Restroom is properly stocked.<br><br>

  Yes

  No

  N/A

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  Media

• Restroom floors and walls are clean, free of build-up, in good condition, and functioning as expected.<br>

  Yes

  No

  N/A

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  Media

• Interior Menu boards and POP are clean, free of build-up, in good condition, and functioning as expected<br>

  Yes

  No

  N/A

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  Media

Placing the Order and Picking up the Order

• Customers are greeted within 3 seconds of reaching the Front Counter.

  Yes

  No

  N/A

• Customers are given a proper greeting.<br>

  Yes

  No

  N/A

• Customer greetings are enthusiastic, friendly, and not mechanical.<br>

  Yes

  No

  N/A

• Customers are greeted with a sincere smile.<br>

  Yes

  No

  N/A

• Eye contact is provided with the greeting.<br>

  Yes

  No

  N/A

• Cashier is attentive and does not interrupt during the order taking process.<br>

  Yes

  No

  N/A

• Art of selling executed.<br>

  Yes

  No

  N/A

• Order is repeated.<br><br>

  Yes

  No

  N/A

• Order total provided.

  Yes

  No

  N/A

• Customers are given a friendly invitation to wait for order.

  Yes

  No

  N/A

• Customers are given a two-part closing.<br>

  Yes

  No

  N/A

• Parting comments are enthusiastic, friendly, and not mechanical.

  Yes

  No

  N/A

• Customers are provided a sincere smile with parting comment.

  Yes

  No

  N/A

• Eye contact is provided with parting comment.

  Yes

  No

  N/A

• Payment is handled correctly and confidently.

  Yes

  No

  N/A

Waiting for the Order

• Dining room floors and walls are clean, free of build-up, in good condition, and functioning as expected.

  Yes

  No

  N/A

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  Media

• Dining room tables and chairs are clean, free of build-up, litter, in good condition, and functioning as expected.

  Yes

  No

  N/A

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  Media

• Front counter, drink and condiment stations are clean, stocked, in good condition, and functioning as expected.<br>

  Yes

  No

  N/A

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  Media

• Team is in complete, approved uniform, with visible name tag.

  Yes

  No

  N/A

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  Media

• Uniforms are clean, wrinkle-free, not excessively faded, and fit properly.

  Yes

  No

  N/A

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  Media

Eating in the Dining Room

• Dine-In time meets standards during shop.

  Yes

  No

  N/A

• Products are in correct wrap and wrapped to the right corner. Wrap is clean and neatly displayed.<br>

  Yes

  No

  N/A

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  Media

• Special items are marked correctly. Stickers used correctly.

  Yes

  No

  N/A

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  Media

• Proper bagging guidelines are followed. Serving Trays are properly cleaned.<br>

  Yes

  No

  N/A

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  Media

• Customers receive an accurate order.

  Yes

  No

  N/A

• Shopped products meet build, fold, cut, and appearance standards.

  Yes

  No

  N/A

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  Media

• Shopped products meet temperature standards.

  Yes

  No

  N/A

• Shopped products meet weight standards.

  Yes

  No

  N/A

• Overall Score