Del Taco Drive Thru Shop Form

• Drive Thru Shop

• Restaurant #

• Conducted on

  Date
• Location
  Address

• MIC on Duty

• Employees on Shift

Driving in Parking Lot

• Parking lot, dumpster pad and sidewalks are clean, free of build-up, and in good condition.

  Yes

  No

  N/A

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  Media

• Landscaping is free of litter, debris, and in good condition.

  Yes

  No

  N/A

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  Media

• All exterior lights and signage are clean, free of build-up, in good condition, and functioning as expected.

  Yes

  No

  N/A

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  Media

• Exterior trashcans and dumpster gates are clean, free of build-up, in good condition, and functioning as expected; dumpster gates are kept closed.

  Yes

  No

  N/A

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  Media

• Exterior walls, windows and doors of the restaurant are clean, free of build-up, in good condition, and functioning as expected.

  Yes

  No

  N/A

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  Media

• Drive-Thru windows are clean, free of build-up, in good condition, and functioning as expected.

  Yes

  No

  N/A

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  Media

Entering the Drive Thru

• Drive-Thru Menu boards are clean, in good condition, and functioning as expected.

  Yes

  No

  N/A

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  Media

• Window POP, door/window decals, and marketing materials are clean, free of build-up and in good condition.

  Yes

  No

  N/A

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  Media

Placing the Order and Picking up the Order

• Customers are greeted within 3 seconds of reaching the Drive-Thru Menu board.

  Yes

  No

  N/A

• Customers are given a proper greeting.<br>

  Yes

  No

  N/A

• Customer greetings are enthusiastic, friendly, and not mechanical.<br>

  Yes

  No

  N/A

• Customers are greeted with a sincere smile.<br>

  Yes

  No

  N/A

• Eye contact is provided with the greeting.<br>

  Yes

  No

  N/A

• Cashier is attentive and does not interrupt during the order taking process.<br>

  Yes

  No

  N/A

• Art of selling executed.<br>

  Yes

  No

  N/A

• Order is repeated or confirmed on OCB screen if present.<br>

  Yes

  No

  N/A

• Order total provided.<br>

  Yes

  No

  N/A

• Customers are given a friendly invitation to pull forward.<br>

  Yes

  No

  N/A

• Customers are given a two-part closing.

  Yes

  No

  N/A

• Parting comments are enthusiastic, friendly, and not mechanical.

  Yes

  No

  N/A

• Customers are provided a sincere smile with parting comment.

  Yes

  No

  N/A

• Eye contact is provided with parting comment.

  Yes

  No

  N/A

• Payment is handled correctly and confidently.

  Yes

  No

  N/A

• Products are in correct wrap and wrapped to the right corner. Wrap is clean and neatly displayed.

  Yes

  No

  N/A

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  Media

• Special items are marked correctly. Stickers used correctly.

  Yes

  No

  N/A

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  Media

• Proper bagging guidelines are followed.<br>

  Yes

  No

  N/A

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• Drive-Thru orders are repeated while being handed to the Customer.

  Yes

  No

  N/A

• Customers receive an accurate order.

  Yes

  No

  N/A

• Napkins, straws, utensils, sauces and condiments are provided.

  Yes

  No

  N/A

Leaving the Drive Thru

• Drive Thru time meets standards during shop.

  Yes

  No

  N/A

• Shopped products meet build, fold, cut, and appearance standards.<br>

  Yes

  No

  N/A

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  Media

• Shopped products meet temperature standards.<br>

  Yes

  No

  N/A

• Shopped products meet weight standards.<br>

  Yes

  No

  N/A

• Team is in complete, approved uniform, with visible name tag.<br>

  Yes

  No

  N/A

• Uniforms are neat, wrinkle-free, not excessively faded, and fit properly.<br>

  Yes

  No

  N/A

• Overall Score