Delivering The Convenience Shopping Trip

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Store Entrance and First impressions ( Forecourts and Car Parks )

• Forecourt lighting in working order and correctly timed for illumination.

  Yes

  No

  N/A

• Forecourt clean and tidy , no litter,no weeds and landscaping tidy

  Yes

  No

  N/A

• Disposable towels and gloves are available at each pump

  Yes

  No

  N/A

• Correct grade cap present on pump nozzle.

  Yes

  No

  N/A

• Gantry signs and pumps display the correct prices

  Yes

  No

  N/A

• Pump crowners are clean ,un damaged with POS in place.

  Yes

  No

  N/A

• Gantry is clean , in good working order and has correct prices displayed.

  Yes

  No

  N/A

• There is no damage that needs repairing and all eqiupment is in good working order ( air lines , gloves , paper towel dispensers are full )

  Yes

  No

  N/A

• No obstructions , maximising traffic flow.

  Yes

  No

  N/A

• Pumps clear from smears and stains.

  Yes

  No

  N/A

• Tesco colleagues attend all incidents and spillages.

  Yes

  No

  N/A

• Car wash sign is in place.

  Yes

  No

  N/A

• Car wash is in full working order.

  Yes

  No

  N/A

Store Entrance and First Impressions ( Store Entrance )

• Hand Baskets and Trollies available at all times and are litter free.

  Yes

  No

  N/A

• Outside main entrance is clean , clear of dirt and any stickers or Sellotape.

  Yes

  No

  N/A

• Windows are clean no Sellotape and window poster holders / suckers used to display posters , all POS in good condition.

  Yes

  No

  N/A

• Mats clean , free from gum , stains and dust.

  Yes

  No

  N/A

• Entrance is per congestion plan , clean and clear of clutter.

  Yes

  No

  N/A

• Area cleaned regularly and reviewed as part of rumble.

  Yes

  No

  N/A

Produce and Horticulture

• Colleagues are following WIBI culture at all times.

  Yes

  No

  N/A

• Country of origin and dates displayed.

  Yes

  No

  N/A

• Prices down and staying down POS as per brochure.

  Yes

  No

  N/A

• Area is clean and tidy.

  Yes

  No

  N/A

• All products have a SEL.

  Yes

  No

  N/A

• There is no broken stripping.

  Yes

  No

  N/A

• All lighting is working correctly.

  Yes

  No

  N/A

• shelves are well stocked.

  Yes

  No

  N/A

• Empty boxes removed from the shelves.

  Yes

  No

  N/A

• Filling height levels are consistent.

  Yes

  No

  N/A

• Correct fan symbols are in place.

  Yes

  No

  N/A

• Following a gap scan , OOS labels are used and product faced across ( no gaps )

  Yes

  No

  N/A

• Merchandising up to date and principles followed , SEL to the left.

  Yes

  No

  N/A

• Area always rumbled at 2 PM.

  Yes

  No

  N/A

Flowers.

• Flower buckets have water.

  Yes

  No

  N/A

• Flowers to plan.

  Yes

  No

  N/A

• No Buckets on the shop floor.

  Yes

  No

  N/A

• SEL In place for every product ( to enable gap scan )

  Yes

  No

  N/A

• A4 POS in header board.

  Yes

  No

  N/A

• Area rumbled at 2pm and throughout the day.

  Yes

  No

  N/A

Dairy and Meat

• Prices down and staying down POS as per brochure.

  Yes

  No

  N/A

• Area rumbled at 2pm and throughout the day.

  Yes

  No

  N/A

• The shelves are well stocked and rotated.

  Yes

  No

  N/A

• The shelves are clean.

  Yes

  No

  N/A

• retail ready packaging is used where the plan dictates.

  Yes

  No

  N/A

• The RTC area is clean and tidy.

  Yes

  No

  N/A

• All products are faced upright ( except mate and poultry and liquid products )

  Yes

  No

  N/A

• Correct Fan temp indicators are being used on all cabinets.

  Yes

  No

  N/A

• Following a gap scan , OOS labels are used and product faced across ( no gaps )

  Yes

  No

  N/A

• SEL In place for every product.

  Yes

  No

  N/A

• There is no broken stripping.

  Yes

  No

  N/A

• Merchandising up to date and principles followed , SEL to the left.

  Yes

  No

  N/A

Bakeries

• Bag holders always full

  Yes

  No

  N/A

• Prep area clean and tidy.

  Yes

  No

  N/A

• Shelving and ovens cleaned daily.

  Yes

  No

  N/A

• Freshness checked 3 times a day and WIBI is a way of life.

  Yes

  No

  N/A

• Products are date coded.

  Yes

  No

  N/A

• Colleagues look smart , clean and are wearing an apron and hat.

  Yes

  No

  N/A

• Products are date coded.

  Yes

  No

  N/A

• A good range is available at all times.

  Yes

  No

  N/A

• Special offers are I stock and available for the customer.

  Yes

  No

  N/A

• Display trays are cleaned daily and at the end of trade.

  Yes

  No

  N/A

• First aid and eye wash available in the bake off area.

  Yes

  No

  N/A

• Bakery tongs available and secured to fixture.

  Yes

  No

  N/A

• Merchandising up to date and principles followed , SEL to the left.

  Yes

  No

  N/A

• There is no broken stripping.

  Yes

  No

  N/A

• Area rumbled at 2pm and throughout the day.

  Yes

  No

  N/A

Wines and Spirits

• Legal POS on display - think 25 , no multi split packs.

  Yes

  No

  N/A

• 10% off 3 bottles POS on display.

  Yes

  No

  N/A

• Wine carriers available.

  Yes

  No

  N/A

• Gap scan routine followed daily.

  Yes

  No

  N/A

• No Gaps.

  Yes

  No

  N/A

• Merchandising up to date and principles followed , SEL to the left.

  Yes

  No

  N/A

• Area rumbled at 2pm and throughout the day.

  Yes

  No

  N/A

• There is no broken stripping.

  Yes

  No

  N/A

Grocery and Non food

• Prices down and staying down POS as per brochure.

  Yes

  No

  N/A

• Products displayed in Retail ready packaging as per plan.

  Yes

  No

  N/A

• No product is overfilled or too high.

  Yes

  No

  N/A

• No stock on spines.

  Yes

  No

  N/A

• Level fill across all gondolas.

  Yes

  No

  N/A

• Gapscan process is followed daily.

  Yes

  No

  N/A

• Merchandising up to date and principles followed , SEL to the left.

  Yes

  No

  N/A

• Trade driving stacks are current promotions with full POS.

  Yes

  No

  N/A

• Shelves are clean ( check oils and aids and been fully stripped and cleaned )

  Yes

  No

  N/A

• Crisps are rotated , fully cleaned and to plan.

  Yes

  No

  N/A

• Area rumbled at 2pm and throughout the day.

  Yes

  No

  N/A

• There is no broken stripping.

  Yes

  No

  N/A

Colleague areas.

• The work tops and sink are clean.

  Yes

  No

  N/A

• Cupboards are clean contain appropriate products only.

  Yes

  No

  N/A

• Yes

  No

  N/A

• Cup , plates and cutlery are available.

  Yes

  No

  N/A

• A bin with a lid is available and emptied daily.

  Yes

  No

  N/A

• All equipment is clean and works properly ( or has been reported )

  Yes

  No

  N/A

• Only authorised cleaning materials are used.

  Yes

  No

  N/A

• The floor is clean.

  Yes

  No

  N/A

• No stock or consumables is stored in the colleague room.

  Yes

  No

  N/A

• All posters and notice boards are up to date.

  Yes

  No

  N/A

• Viewpoint action plan is visible and has been reviewed.

  Yes

  No

  N/A

• Lockers are available and there is a key system in place.

  Yes

  No

  N/A

• Thee is clean seating available.

  Yes

  No

  N/A

• All uniform is place in lockers or on pegs.

  Yes

  No

  N/A

• Walls and windows are clean and free of sticky tape.

  Yes

  No

  N/A

• The designated smoking area is clean and tidy.

  Yes

  No

  N/A

• Legal notices and information for colleagues is all in good condition.

  Yes

  No

  N/A

Standards of Dress

• All colleagues are wearing the correct uniform.

  Yes

  No

  N/A

• managers and team leaders are wearing the correct uniform.

  Yes

  No

  N/A

• All colleagues , managers and team leaders are wearing a name badge.

  Yes

  No

  N/A

• ISB colleagues are wearing aprons and hats.

  Yes

  No

  N/A

• Anyone unloading deliveries are wearing high vis and safety shoes.

  Yes

  No

  N/A

• Freezer jackets are available.

  Yes

  No

  N/A

• Any damaged uniform ( or missing ) are ordered.<br><br><br><br>

  Yes

  No

  N/A

• Jewellery and make up is within guidelines.

  Yes

  No

  N/A

• Shoes are clean and polished.

  Yes

  No

  N/A

Office

• Noticeboards as per admin guide.

  Yes

  No

  N/A

• All stationary kept on shelves.

  Yes

  No

  N/A

• Desk top clear and tidy.

  Yes

  No

  N/A

• Paperwork filed as priority.

  Yes

  No

  N/A

• No sticky tape on any walls.

  Yes

  No

  N/A

• Access door always locked.

  Yes

  No

  N/A

• No products left in office.

  Yes

  No

  N/A

• Time locked safe POS on all Time locked Safes.

  Yes

  No

  N/A

Warehaouse and Yard

• Yard and warehouse clean and tidy.

  Yes

  No

  N/A

• Cages left tidy and ready for collection.

  Yes

  No

  N/A

• Warehouse plan used.

  Yes

  No

  N/A

• separate cage in warehouse used for mis picks.

  Yes

  No

  N/A

• cage dividers used.

  Yes

  No

  N/A

• Stock stacked accessibly in code rotation order.

  Yes

  No

  N/A

• Floors are clean , clear of rubbish with no boxes on the floor.

  Yes

  No

  N/A

• Notice boards are clean and tidy with no stickers or sticky tape.

  Yes

  No

  N/A

• Simple warehouse principles and signage in place.

  Yes

  No

  N/A

• All walls are clean , fee of ad hoc notices , picking labels and stickers.

  Yes

  No

  N/A

• All cages and plastics are tidy , correctly packed and stored.

  Yes

  No

  N/A

• Yard is clean and clear if loose rubbish.

  Yes

  No

  N/A

• There is no damaged flooring , kick rails , walls or other areas in need of repair or touch up.

  Yes

  No

  N/A

• Pre sorting routines are in place.

  Yes

  No

  N/A

• Backdoor area is locked , alarmed and clean.

  Yes

  No

  N/A

• Goods not for sale area clean and clearly signed.

  Yes

  No

  N/A

• Damages are kept clean with a separate product withdrawal area.

  Yes

  No

  N/A

Trade space

• Long shelf talkers displayed.

  Yes

  No

  N/A

• Yellow labels displayed and talkers match label colours.

  Yes

  No

  N/A

• Header board displayed.

  Yes

  No

  N/A

• Ladder rack signage to sides.

  Yes

  No

  N/A

• Full and neatly presented.

  Yes

  No

  N/A

• Gapscan routine followed daily.

  Yes

  No

  N/A

• Face across so there is no gaps.

  Yes

  No

  N/A

• Area rumbled at 2pm and as needed throughout the day.

  Yes

  No

  N/A

• Congestion plan visible and adhered to.

  Yes

  No

  N/A

• POS visible on all four sides of trade driving stacks.

  Yes

  No

  N/A

• Pocket planner , POS brochure and feature space brochure printed off weekly and reviewed by teams to ensure compliance with the trade plan.

  Yes

  No

  N/A