Digicom Manger Monthly Matrix and Store Evaluation

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Matrix Report Current Month

• Meeting new activation quota?

  Yes

  No

  N/A

• Meeting upgrade quota?

  Yes

  No

  N/A

• Meeting accessory quota?

  Yes

  No

  N/A

• Meeting TEP/AppleCare quota?

  Yes

  No

  N/A

• Meeting buyback minimum quota of 50%?

  Yes

  No

  N/A

• Meeting phone connect quota?

  Yes

  No

  N/A

• Meeting tablet quota?

  Yes

  No

  N/A

Metric Report 3 Month Rolling Average

• Met new activation quota?

  Yes

  No

  N/A

• Met upgrade quota?

  Yes

  No

  N/A

• Met accessory quota?

  Yes

  No

  N/A

• Met TEP/AppleCare quota?

  Yes

  No

  N/A

• Met buyback minimum quota of 50%?

  Yes

  No

  N/A

• Met phone connect quota?

  Yes

  No

  N/A

• Met tablet quota?

  Yes

  No

  N/A

• In the last 3 months has this store hit a minimum of 85% to goal on all metrics?

  Yes

  No

  N/A

• Is this location/manager currently on an improvement plan or action plan?

  Yes

  No

  N/A

Sprint Compliance

• Is all planogram correct at location?

  Yes

  No

  N/A

• Are all contracts properly filled out with customer signature and initials from the account holder?

  Yes

  No

  N/A

• Is all collateral at location current and was old collateral destroyed?

  Yes

  No

  N/A

• Are all e-flyers at location current and at an easily accessible location?

  Yes

  No

  N/A

• Is this location properly shredding all customer proprietary information?

  Yes

  No

  N/A

• Are all contracts, e-tickets and play books locked up?

  Yes

  No

  N/A

• Are cash drawers locked?

  Yes

  No

  N/A

• Does this location have the correct level of phone inventory?

  Yes

  No

  N/A

• Are live demo devices all cleared out daily and are fully functional?

  Yes

  No

  N/A

• Are all sprint required trainings completed at this location?

  Yes

  No

  N/A

Service Center

• Are all e-tickets compliant?

  Yes

  No

  N/A

• Do all e-tickets have the correct notes?

  Yes

  No

  N/A

• Do all e-tickets have a data preservation form attached to them?

  Yes

  No

  N/A

• Is this location meeting it's AE budget?

  Yes

  No

  N/A

• Does this location have adequate parts?

  Yes

  No

  N/A

• Is the service center neat and organized?

  Yes

  No

  N/A

• Are all AE being sent back on time?

  Yes

  No

  N/A

• Is this location on any DBR reports within the last 3 months?

  Yes

  No

  N/A

Businet Compliance

• Is this location sending back buybacks on the 1rst and 15th of every month?

  Yes

  No

  N/A

• Does this location have a designated location for all phone returns?

  Yes

  No

  N/A

• Is this location compliant with weekly allotted hours?

  Yes

  No

  N/A

• Is this location on budget and compliant with discounting?

  Yes

  No

  N/A

• Are callbacks being completed daily?

  Yes

  No

  N/A

• Are all checklists being completed daily?

  Yes

  No

  N/A

• Does the manager have a record of weekly 1-on1"s with his/her reps?

  Yes

  No

  N/A

• Are sprint evaluation forms being filled out on a weekly basis?

  Yes

  No

  N/A

• Is the manager following attendance policy?

  Yes

  No

  N/A

Store Appearance

• Are the employees following the sprint appearance standards?

  Yes

  No

  N/A

• Does this location have a clean appearance overall?

  Yes

  No

  N/A

• Are the counters, phones, windows, glass free of any debris or fingerprints?

  Yes

  No

  N/A

• Is the kitchen/break area clean?

  Yes

  No

  N/A

• Are the bathrooms clean?

  Yes

  No

  N/A

• Are all accessory pegs filled with no less than 2 on each?

  Yes

  No

  N/A

• Are phone holders in good condition with the security claw properly working and activated?

  Yes

  No

  N/A

• Are all store fixtures in good condition and lights properly working?

  Yes

  No

  N/A

• Is the outside of the store free of debris and cigarette butts?

  Yes

  No

  N/A

What was talked about with the store staff?

What was talked about with the manager on duty?

What areas does this location need to improve on?

Any issues this location might have that need to be addressed immediately?

When will the next re-audit/evaluation take place?

• Store Manager/Manager on Duty

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• District Manger

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