Title Page

  • Site conducted

  • Conducted on

  • Prepared by

Empowerment

Social Inclusion

  • Give an example partnership working with external agencies involving staff and residents can you provide a Case study as evidence of this.

  • Are residents involved in Health & Safety room inspections that take place every week in the units? Case studies to be submitted as evidence of this.

  • How many people have moved on from the service during the past 3 months?

Equality, Diversity & Inclusion

  • How many residents have been supported to meet their cultural needs and are able to observe their religious and cultural customs? Case studies to be submitted as evidence of this.

  • What cultural events that recognise diversity have taken place in the service during the last quarter. Case studies to be submitted as evidence of this.

  • When did the last residents’ meeting take place?

  • Who chaired the meeting?

  • If the meeting was not chaired by a resident what steps are being taken to ensure greater resident engagement with the meeting?

  • How many residents attended?

  • How many changes have been agreed to be made to the service as a result of the meeting? Case studies to be submitted as evidence of this

  • Have any residents had a capacity assessment this quarter?

  • Are any capacity assessments pending?

Complaints

  • How many complaints have been received this quarter?

  • Were the complaints investigated within the mandatory timeframes?

  • Were action plans as a result of an investigation addressed within the timeframes set?

  • Have any changes to the service been made in response to complaints?

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