Title Page
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Site conducted
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Conducted on
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Prepared by
Empowerment
Social Inclusion
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Give an example partnership working with external agencies involving staff and residents can you provide a Case study as evidence of this.
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Are residents involved in Health & Safety room inspections that take place every week in the units? Case studies to be submitted as evidence of this.
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How many people have moved on from the service during the past 3 months?
Equality, Diversity & Inclusion
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How many residents have been supported to meet their cultural needs and are able to observe their religious and cultural customs? Case studies to be submitted as evidence of this.
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What cultural events that recognise diversity have taken place in the service during the last quarter. Case studies to be submitted as evidence of this.
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When did the last residents’ meeting take place?
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Who chaired the meeting?
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If the meeting was not chaired by a resident what steps are being taken to ensure greater resident engagement with the meeting?
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How many residents attended?
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How many changes have been agreed to be made to the service as a result of the meeting? Case studies to be submitted as evidence of this
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Have any residents had a capacity assessment this quarter?
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Are any capacity assessments pending?
Complaints
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How many complaints have been received this quarter?
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Were the complaints investigated within the mandatory timeframes?
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Were action plans as a result of an investigation addressed within the timeframes set?
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Have any changes to the service been made in response to complaints?
