Dispatch

Have all responsibilities, methods, measurements and related performance indicators, needed to ensure the effective operation and control, been established?

Have responsibilities and authorities for relevant roles are assigned, communicated and understood within the organization

Has the department Determine the goals and objectives to each department?

Has the department defined a plan or strategy to achieve the Goals and Objectives?

Are Quality Objectives monitored and reviewed at reasonable intervals?

Has The department identify the causes of not achieving their Objectives, Monthly/ quarter or annually objectives

Has the organization identified risks and opportunities for each process (use riskbased )

Have the risk assessment been communicated to the employees and signed

Does the process risk assessment take the following into account? 1Manufacturing parameters such as pressure, time, temperature. 2 Conditions of equipment, molds, dies, machinery 3Chemicals / materials used for equipment (e.g. lubricating oils and paints) 4 Calibration of equipment. 5 Policies on microbiological contamination (e.g. hygiene of toilet & canteen, pest control) 6 Personal protective equipment (including specific clothing and footwear)

Is the risk assessment regularly reviewed, at twice per annually or when changes made to product design and materials and/or key manufacturing processes?

Has the company improve the awareness of the employees from time to time

Has the department fully complied with the QMS document control

Have all actions taken to close the NCR by Internal / External audit effectively closed

How the department Handle customers returns /action taken on this return

Method of Communications between the Sales & the dispatch department

Has the department identify their products release to the customer

how the department Handle the delay in the delivery of the finished product & action taken?

How the company handle the scrap products

Does it include incoming/WIP/finished goods inventory check? Are the results accurate enough?

Does the department work on a FIFO system?

Are safety/consignment stocks levels monitored?

Are packaging and shipping instructions clearly posted at point of operations, and are they known by operators?

Are finished goods properly identified according to Internal Procedure requirements?

Has the warehouse arranged and identified by products category

How the Process of Dispatch performed started from receiving the order to deliver to next step?