Title Page
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Outside viewpoint
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Are the Windows clean?
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Are the facia panels clean and clear from cobwebs , litter and cigarette ends?
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Is the correct marketing on display inside the window?<br>Is it straight?<br>Is it in good condition and not showing major signs of wear?
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Is the floor space inside your window clear from dust and litter?
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Is the front door(s) clean and free from fingerprints?<br>Are the correct materials on display?
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Is the doorway(s) clean and free from litter ?
Internal standards from a customer viewpoint
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Is every person on duty adhering to the company standards ?
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Is the correct marketing on display?<br>Have you checked for out of date marketing materials on display?<br>Have you removed any signs of sellotape or Blue tak?
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Are the papers straight and not flapping or overlapping?<br>Are the magnetic strips clean?<br>Are the paper display panels clean?
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Are the FOBTs clean including kick panels and stools?
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Have the appropriate FOBT functionality checks taken place today?
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Have you checked the rubbish bins are not overflowing?
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Are the slip and pen dispensers full?
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Is your bandit screen clean and clear from fingerprints and head marks?
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When looking behind the counter from a customers perceptive can you see any:<br>Clutter?<br>Sensitive materials which should not be in view of customers? I.E memos, PTL charts?
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Is your kitchen / staff area door closed so that customers cannot see into this area?
Back of house
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Is the counter area free from clutter and in good order?
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Is the staff area clean and tidy?
