District Manager DT Quick Shop update

• Restaurant Number

• Reason for visit

  Select Routine Visit Follow up Visit Quick Shop

  • Routine Visit
  • Follow up Visit
  • Quick Shop

• Restaurant Manager

• Manager on Duty

• Conducted on

  Date

• Prepared by

Drive-Thru Visit

• Was the parking lot and drive thru lane clean upon arrival?

  Yes

  No

  N/A

• Greeted within 5 seconds at the speaker box?

  Yes

  No

  N/A

• Did the employee state their name?

  Yes

  No

  N/A

• Did the employee suggestive sell or upsell?

  Yes

  No

  N/A

• Did the employee ask "Do I have your order correct on the screen?"

  Yes

  No

  N/A

• Provided a total and asked to pull forward?

  Yes

  No

  N/A

• Were the menu boards and directionals clean?

  Yes

  No

  N/A

• Drive-thru pad and window area is clean and organized?

  Yes

  No

  N/A

• Greeted within 5 seconds at the window?

  Yes

  No

  N/A

• Employee is friendly, engaging and smiling and in proper uniform?

  Yes

  No

  N/A

• Order was repeated?

  Yes

  No

  N/A

• Drink was provided right after accepting payment?

  Yes

  No

  N/A

• Provided a receipt with change and told about the survey?

  Yes

  No

  N/A

• Offered condiments, and given napkins?

  Yes

  No

  N/A

• Was asked "How was your service today?"

  Yes

  No

  N/A

• Was thanked and invited back?

  Yes

  No

  N/A

• Employee Name

• Total time less than 4 minutes?

  Yes

  No

  N/A

• Window time less than 60 seconds?

  Yes

  No

  N/A

• Order was 100% accurate?

  Yes

  No

  N/A

• Proper bagging procedures were followed? Product Hot, Fresh, and Presented well?

  Yes

  No

  N/A

Outside & Dining Room

• Dumpster area clean, lids closed, recycle boxes broken down, pallets secured?

  Yes

  No

  N/A

• Landscaping is fresh and inviting? ie. cigarette buts, trash etc.

  Yes

  No

  N/A

• Sidewalks are clean and in good repair?

  Yes

  No

  N/A

• Windows, window ledges and doors are clean? Window blinds are at the same level, up or down when appropriate.

  Yes

  No

  N/A

• Is proper POP displayed? Now hiring and all door signs look good? No handwritten signage?

  Yes

  No

  N/A

• Hours of Operations are properly displayed?

  Yes

  No

  N/A

• Menu boards Aligned and look sharp?

  Yes

  No

  N/A

Maintenance and Repair Items Outside

• Outside elements are in good repair?

Outside

• Item

• Outside Items

  Media

Restaurant Focus Area Follow-up (root causes and action plan)

Signature

• Person in Charge:

  Sign