Was the parking lot and drive thru lane clean upon arrival?
Greeted within 5 seconds at the speaker box?
Did the employee state their name?
Did the employee suggestive sell or upsell?
Did the employee ask "Do I have your order correct on the screen?"
Provided a total and asked to pull forward?
Were the menu boards and directionals clean?
Drive-thru pad and window area is clean and organized?
Greeted within 5 seconds at the window?
Employee is friendly, engaging and smiling and in proper uniform?
Order was repeated?
Drink was provided right after accepting payment?
Provided a receipt with change and told about the survey?
Offered condiments, and given napkins?
Was asked "How was your service today?"
Was thanked and invited back?
Total time less than 4 minutes?
Window time less than 60 seconds?
Order was 100% accurate?
Proper bagging procedures were followed? Product Hot, Fresh, and Presented well?
Dumpster area clean, lids closed, recycle boxes broken down, pallets secured?
Landscaping is fresh and inviting? ie. cigarette buts, trash etc.
Sidewalks are clean and in good repair?
Windows, window ledges and doors are clean? Window blinds are at the same level, up or down when appropriate.
Is proper POP displayed? Now hiring and all door signs look good? No handwritten signage?
Hours of Operations are properly displayed?
Menu boards Aligned and look sharp?
Outside elements are in good repair?