District Manager DT Quick Shop update 7-18-13

• Restaurant Number

• Reason for visit

  Select Routine Visit Follow up Visit Quick Shop

  • Routine Visit
  • Follow up Visit
  • Quick Shop

• Restaurant Manager

• Manager on Duty

• Conducted on

  Date

• Prepared by

Drive-Thru Visit

• Was the parking lot and drive thru lane clean upon arrival?

  Yes

  No

  N/A

• Greeted within 5 seconds at the speaker box?

  Yes

  No

  N/A

• Did the employee suggestive sell or upsell?

  Yes

  No

  N/A

• If combo suggested asked "will that be a med or large combo" or "will that be a large combo" rather than " small, medium, or large"?

  Yes

  No

  N/A

• Did the employee ask "Do I have your order correct on the screen?"

  Yes

  No

  N/A

• Provided a total and asked to pull forward?

  Yes

  No

  N/A

• Were the menu boards and directionals clean?

  Yes

  No

  N/A

• Drive-thru pad and window area is clean and organized?

  Yes

  No

  N/A

• Greeted within 5 seconds at the window?

  Yes

  No

  N/A

• Employee is friendly providing a guest experience that is better than other restaurants in the trade area ?

  Yes

  No

  N/A

• Order was repeated / verified at the window?

  Yes

  No

  N/A

• Provided a receipt with change?

  Yes

  No

  N/A

• Offered condiments, and given napkins? 1napkin for every two items on average ?

  Yes

  No

  N/A

• Was asked "How was your service today?"

  Yes

  No

  N/A

• Was thanked and invited back?

  Yes

  No

  N/A

• Did the employee have a name tag? Name?

• Total time less than 4 minutes and 30 seconds? If not note total time

  Yes

  No

  N/A

• Restaurant was not noticeably out of any product or condiment?

  Yes

  No

  N/A

• Order was 100% accurate?

  Yes

  No

  N/A

• Proper bagging procedures were followed?

  Yes

  No

  N/A

• Product wrapped correctly?

  Yes

  No

  N/A

• Product hot and fresh?

  Yes

  No

  N/A

Outside & Dining Room

• Dumpster area clean, lids closed, recycle boxes broken down, pallets secured?

  Yes

  No

  N/A

• Landscaping is fresh and inviting? ie. cigarette buts, trash etc.

  Yes

  No

  N/A

• Lighting working properly and all areas well lit (if applicable)

  Yes

  No

  N/A

• Sidewalks are clean and in good repair?

  Yes

  No

  N/A

• Windows, window ledges and doors are clean? Window blinds are at the same level, up or down when appropriate.

  Yes

  No

  N/A

• Is proper POP displayed? Now hiring and all door signs look good? No handwritten signage?

  Yes

  No

  N/A

• Menu boards Aligned and look sharp?

  Yes

  No

  N/A

Maintenance and Repair Items Outside

• Outside elements are in good repair?

Outside

• Item

• Outside Items

  Media

Restaurant Focus Area Follow-up (root causes and action plan)

Signature

• Person in Charge:

  Sign