DLR - Shop Opportunity Form 2022

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

• Date of Shop

  Date

• Shop Overall Score

Shift Information

• Manager Scheduled During Shop

• Carhop Name During Shop

• Switchboard Operator During Shop

• Cooks Names During Shop

Action Plan (If any answered no please provide findings in notes and action plan for that question)

• 1. Was location Clean and well Maintained?

  Yes

  No

  N/A

• 2. Speaker time under 10 sec?

  Yes

  No

  N/A

• 3. Did order taker repeat order and tell you cost?

  Yes

  No

  N/A

• 4. Did you receive a suggestive sell or upsell?

  Yes

  No

  N/A

• 5. Delivery Time under 4 min?

  Yes

  No

  N/A

• 6. Drive THRU: Did Window attendant acknowledge you in 5 sec?

  Yes

  No

  N/A

• 7. Was Carhop/attendant Friendly?

  Yes

  No

  N/A

• 7a. Did Carhop Introduce themselves?

  Yes

  No

  N/A

• 9. Were employees neat and clean in approved uniform?

  Yes

  No

  N/A

• 10. Did you receive a receipt without asking?

  Yes

  No

  N/A

• 12. Did you receive exactly what you ordered?

  Yes

  No

  N/A

• 13. Did the entree temperature meet you expectations?

  Yes

  No

  N/A

• 14. Did side item temperature meet your expectations?

  Yes

  No

  N/A

• 14a. Was your side item salted appropriately?

  Yes

  No

  N/A

• 15. Did beverage temperature and taste meet your expectations?

  Yes

  No

  N/A

• 16. Did you receive condiments in bag or offered?

  Yes

  No

  N/A

• 17. Did you receive a mint and at least 2 napkins?

  Yes

  No

  N/A

• 19. Did employee thank you or give a pleasant closing?

  Yes

  No

  N/A

Manager Comments

• Type any other comments here.

Signatures

• Partner Signature

  Sign

• MOD Signature

  Sign

• Carhop Signature (If Applicable)

  Sign

• Switchboard Operator Signature (If Applicable)

  Sign

• Cook Signature (If Applicable

  Sign