Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
Mystery Shop Evaluation
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Was the Location Clean and well Maintained?
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Speaker Time Under 10 sec (Note Time Below)
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Did order Taker Repeat Order and tell you cost?
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Did you Receive a Suggestive Sell?
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Delivery Time under 4 min? (Note Time Below)
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Drive-Thru: Did window attended greet at window within 5 Sec? (Note Time Below)
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Was Carhop/Attendant Friendly?
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Mark all That Apply
- Overall Friendly
- Greeted with a Smile
- Made Eye Contact
- Read Order Back and Told Cost
- Mention Red Button
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Did Carhop Introduce themselves?
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Was Carhop Wearing Approved Uniform?
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Did you Receive a Receipt without Asking?
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Did you receive exactly what you ordered?
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Did Entree Temperature meet your expectations?
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Did Side item Temperature meet your expectations?
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Was Side Item Salted appropriately?
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Did Beverage Temperature meet expectations and taste good?
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Did you receive Condiments in your back or were the offered?
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Did you receive a mint and at least 2 napkins?
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Did anyone Check back with you after your order was delivered?
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Did employee thank you and give a pleasant closing?
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Did you see any employees on Roller skates?
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Was the restroom Clean, stocked, and well maintained?
