DM Checklist/Visit

• JIB #

• Conducted on

  Date

• Prepared by

• Location
  Address

DT VISIT

• DT clean

  Yes

  No

  N/A

• Menu boards in order

  Yes

  No

  N/A

• 5 Second greeting?

  Yes

  No

  N/A

• Friendly?

  Yes

  No

  N/A

• Smart sold?

  Yes

  No

  N/A

• Order repeated/confirmed on OCS

  Yes

  No

  N/A

• Greeted at the window within 15sec

  Yes

  No

  N/A

• Is order repeated when charging?

  Yes

  No

  N/A

• Order repeated when food is handed? With an emphasis on special items?

  Yes

  No

  N/A

• Correct condiments?

  Yes

  No

  N/A

• Is food hot/presentable? Packaging is correct or marked?

  Yes

  No

  N/A

• Fries salted and hot? (if ordered) If temped above 150?

  Yes

  No

  N/A

• Burger or sandwich hot and build is correct? If temped patty above 125; chicken above 125

  Yes

  No

  N/A

• Drink tastes good, enough ice? Coffee hot? (if ordered) If temped above 155?

  Yes

  No

  N/A

LANDSCAPE

• Oil spots scrubbed

  Yes

  No

  N/A

• Paint in good condition

  Yes

  No

  N/A

• Correct POP is up & in good condition

  Yes

  No

  N/A

• Entry slabs scrubbed

  Yes

  No

  N/A

• Lights not on if day, all in working condition?

  Yes

  No

  N/A

• Outside trash receptacles clean/undamaged

  Yes

  No

  N/A

• Building is presentable

  Yes

  No

  N/A

• No unnaproved signs posted?

  Yes

  No

  N/A

DINER

• Clean door glass/frame

  Yes

  No

  N/A

• Kick plates clean

  Yes

  No

  N/A

• Counter area is clean and clutter free?

  Yes

  No

  N/A

• Menu is in order no missing numerals? With current POP?

  Yes

  No

  N/A

• Floors are reasonably clean?

  Yes

  No

  N/A

• Drink Station clean

  Yes

  No

  N/A

• Ice chute clean

  Yes

  No

  N/A

• Drink nozzle clean?

  Yes

  No

  N/A

• All freestyle drinks available?

  Yes

  No

  N/A

• No expired drinks

  Yes

  No

  N/A

• Napkins/Ketchup available?

  Yes

  No

  N/A

• Windows and ledges clean?

  Yes

  No

  N/A

• Paint in good condition?

  Yes

  No

  N/A

• No broken/damaged items?

  Yes

  No

  N/A

• Booths clean, POP acceptable?

  Yes

  No

  N/A

• No damages or missing ceiling tiles?

  Yes

  No

  N/A

• Vents clean/no rust

  Yes

  No

  N/A

• Cove bases clean

  Yes

  No

  N/A

• Tables/chairs good condition (tops, backs, legs), no excessive gum

  Yes

  No

  N/A

• All lights working?

  Yes

  No

  N/A

WOMENS RR

• Clean/smells good, walls clean?

  Yes

  No

  N/A

• No graffiti?

  Yes

  No

  N/A

• Towels stocked/working

  Yes

  No

  N/A

• Mirrors clean

  Yes

  No

  N/A

• Vents clean

  Yes

  No

  N/A

• All lights working

  Yes

  No

  N/A

• TP inside dispenser

  Yes

  No

  N/A

• Seat covers available

  Yes

  No

  N/A

• No unapproved chemicals?

  Yes

  No

  N/A

• Toilets clean

  Yes

  No

  N/A

MENS RR

• Clean/smells good, walls clean?

  Yes

  No

  N/A

• No graffiti?

  Yes

  No

  N/A

• Towels stocked/working

  Yes

  No

  N/A

• Mirrors clean

  Yes

  No

  N/A

• Vents clean

  Yes

  No

  N/A

• All lights working

  Yes

  No

  N/A

• TP inside dispenser

  Yes

  No

  N/A

• Seat covers available

  Yes

  No

  N/A

• No unapproved chemicals?

  Yes

  No

  N/A

• Urinals clean/working

  Yes

  No

  N/A

• Toilets clean

  Yes

  No

  N/A

KITCHEN/BOH

• All headsets used

  Yes

  No

  N/A

• PIC using headset?

  Yes

  No

  N/A

• All POS working/clean

  Yes

  No

  N/A

• Shirts tucked in/correct uniforms worn

  Yes

  No

  N/A

• Belts/ Name tags

  Yes

  No

  N/A

• Employees shaved/groomed, hairnets in use

  Yes

  No

  N/A

• Check FSC record any problems

  Compliant

  Non-Compliant

  N/A

• Dt freestyle has no missing or expired drinks?

  Yes

  No

  N/A

• Nozzle and ice bin are clean?

  Yes

  No

  N/A

• Ice scoop is clean, undamaged? Pan is clean (if stored in one)

  Yes

  No

  N/A

• Guest service POUs are not overstocked? No expired items? Iced coffee in good quality?

  Yes

  No

  N/A

• Brew machine is in good repair? Correct baskets are in use? Teas and coffee stored appropriately?

  Yes

  No

  N/A

• Check stainless steel surfaces are polished

  Compliant

  Non-Compliant

  N/A

• Monitors cleaned free of dust/grime

  Yes

  No

  N/A

• Vents/light fixtures clean

  Yes

  No

  N/A

• Floors drains clean?

  Yes

  No

  N/A

• Hand wash on?

  Yes

  No

  N/A

• Hand wash stations stocked

  Yes

  No

  N/A

• Hand wash sink clean and only utilized to wash hands

  Yes

  No

  N/A

• Employees know how to wash hands

  Yes

  No

  N/A

• Fryer/Grill screens clean

  Yes

  No

  N/A

• Hold times utilized on all staged products

  Yes

  No

  N/A

• Hoods clean/polished

  Yes

  No

  N/A

• Cove bases clean

  Yes

  No

  N/A

• Walls clean?

  Yes

  No

  N/A

• All lights working in FOH? (Check hoods)

  Yes

  No

  N/A

• Fryer oil clean?

  Yes

  No

  N/A

• Filtering is done?

  Yes

  No

  N/A

• Fries in good quality? 7 min timer in use?

  Yes

  No

  N/A

• Toasters working/teflon clean

  Yes

  No

  N/A

• Toaster spatulas clean and stored under crumb tray

  Yes

  No

  N/A

• Buns toasting correctly

  Yes

  No

  N/A

• Burgers sauced correctly

  Yes

  No

  N/A

• Produce in good quality

  Yes

  No

  N/A

• Pass thru & Microwaves clean

  Yes

  No

  N/A

• Build to charts are current and adjusted?

  Yes

  No

  N/A

• All POUs working/clean, dial thermometers are present? Gaskets in good repair?

  Yes

  No

  N/A

• Patties dropped following steps?

  Yes

  No

  N/A

• Seasoning on patties is followed?

  Yes

  No

  N/A

• Final flip and visual check done

  Yes

  No

  N/A

• Walk in clean/organized? Lights working?

  Yes

  No

  N/A

• No personal items in fridge or POUs?

  Yes

  No

  N/A

• No expired product? Dates are used on all applicable product?

  Yes

  No

  N/A

• Check salad prep/quality

  Compliant

  Non-Compliant

  N/A

• Check set ups

  Compliant

  Non-Compliant

  N/A

• Check produce

  Compliant

  Non-Compliant

  N/A

• Freezer clean/organized? Lights working?

  Yes

  No

  N/A

• Prep area clean

  Yes

  No

  N/A

• Dishes clean/organized no cracked/damaged wares

  Yes

  No

  N/A

• Mop sink clean

  Yes

  No

  N/A

• Chemicals away from food/packaging

  Yes

  No

  N/A

• No expired bread in FOH or BOH?

  Yes

  No

  N/A

• All lights working in BOH?

  Yes

  No

  N/A

• BOH ice machine is clean, scoop is stored properly?

  Yes

  No

  N/A

• Dry storage clean/organized? Floor under shelves clean?

  Yes

  No

  N/A

• Break room clean? Organized?

  Yes

  No

  N/A

OFFICE/ADMIN

• Yes

  No

  N/A

• WSP and planners in place/use

  Yes

  No

  N/A

• Daily tracking in use, deposits taken on time, DSRs sent

  Compliant

  Non-Compliant

  N/A

• Walk through in use?

• SOS tracking in use?

• Check cashier performance, identify any issues

• Check certification %, current window training for new hires

• Check labor used to forecast/schedule

• Item count/waste in use

  Yes

  No

  N/A

• Notes/Additional items for follow up?