Jack in the Box DM Assessment

• Client / Site

• JIB #

• Date

  Date

• Assessed by

• Location
  Address

• Instructions
  
  1. Please answer ""Yes"", ""No"" or ""N/A"" on the questions below.
  2. Add Photos in ""Images"" and Comments in ""Notes"" on each question.
  3. Add a Corrective Measure in ""Action."" Provide a description, assign to a member, set priority, and due date
  4. Complete the audit by providing a digital signature
  5. Share your report by exporting as PDF, Word, Excel or Web Link.

Part 1 Drive Thru Experience

• Directional signs for drive thru entry are visible and clean, drive-thru clearance sign present, legible and in good repair

  Yes

  No

  N/A

• Preview Menu board clean and in good repair with no missing numerals

  Yes

  No

  N/A

• OCS and speaker box working, menu is clean and in good repair with no missing numerals

  Yes

  No

  N/A

• Guest is greeted upon arrival within 5 second

  Yes

  No

  N/A

• At the speaker box, team members sound friendly, unrushed

  Yes

  No

  N/A

• Team members can quickly answer basic menu question (ask what the product has)

  Yes

  No

  N/A

• Guest is asked if order is correct on the screen

  Yes

  No

  N/A

• The Drive-thru lane, building walls, DT window(s) and ledges clean and in good repair

  Yes

  No

  N/A

• At the Drive-Thru window, team members make an effort to be friendly through smiling and making a connection with the guest

  Yes

  No

  N/A

• Guest is greeted within 5 sec of arriving at DT window

  Yes

  No

  N/A

• At the Drive-Thru window are the hours of operations and the current promotion present and correct

  Yes

  No

  N/A

• Team Members are wearing clean and neat Jack approved uniforms with name tag; shirts tucked in and hair neat and pulled back

  Yes

  No

  N/A

• At the Drive-Thru window, the view into the kitchen is clean/organized and clutter free

  Yes

  No

  N/A

• Order is repeated as bags are being handed out to guest with emphasis on special order

  Yes

  No

  N/A

• Guest is thanked for their visit

  Yes

  No

  N/A

• Orders being bagged properly

  Yes

  No

  N/A

• Fries: At least 150F when delivered to the guest

  Yes

  No

  N/A

• Fries are hot and crispy with visible salt

  Yes

  No

  N/A

• Beverages: Appropriate amount of ice for cold beverages; or coffee is hot, no off flavor

  Yes

  No

  N/A

• Burgers: At least 125F when delivered to the guest

  Yes

  No

  N/A

• Burger build is correct, patty is juicy and produce is fresh/crisp

  Yes

  No

  N/A

• Guest Receives what they ordered including correct product build, condiment(s), napkins, straw and receipt

  Yes

  No

  N/A

Part 2 Building and POP condition

• Building is clean, and paint is not chipped or faded

  Yes

  No

  N/A

• Fencing and Walls are clean, free of graffiti and in good repair

  Yes

  No

  N/A

• Building walls, gutters, soffit and downspouts clean and free of graffiti

  Yes

  No

  N/A

• Doors and Windows are in good repair?

  Yes

  No

  N/A

• Entry slabs are clean, and scrubbed daily

  Yes

  No

  N/A

• Trash receptacles are available, clean and not overflowing

  Yes

  No

  N/A

• Patio tables, chairs and umbrellas are clean and in good repair

  Yes

  No

  N/A

• Parking Lot and ADA / Access / Markings and signage is present and in good condition

  Yes

  No

  N/A

• Landscaping, drive-thru lane and the parking lot is free of debris and is in good repair

  Yes

  No

  N/A

• Are the window promotions visible, neat, organized and set to the POP matrix? No unapproved signage displayed on building, doors or menu boards

  Yes

  No

  N/A

• Are the logo and directional signs visible, clean, neat and presentable?

  Yes

  No

  N/A

• Is the lighting timer working, and are all lights working?

  Yes

  No

  N/A

• Dumpster area is clean, lids and gates are closed and no visible trash on the ground

  Yes

  No

  N/A

• Are the hours of operation posted near the restaurant entrances, and are neat and clean?

  Yes

  No

  N/A

Part 3 Dine In Experience

• At the entrance, door frames and floor plates are clean?

  Yes

  No

  N/A

• Entry door glass and windows are clean?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Tables edges are clean, undersides free of gum and in good repair?

  Yes

  No

  N/A

• Chairs, cushions, booths, bar stools, high chairs and dividers are clean and in good condition?

  Yes

  No

  N/A

• At the front counter, is the guest greeted upon arrival?

  Yes

  No

  N/A

• Carpet / Edging, tile, coving (tile / rubber) floor mats are clean and in good repair?

  Yes

  No

  N/A

• All walls, vents, pictures, door closures, window frames, valances & blinds are clean and in good repair?

  Yes

  No

  N/A

• Floors are dry and clean or in the process of being cleaned; wet floor sign is clean and being used appropriately?

  Yes

  No

  N/A

• All lights and pendants are on and in good repair?

  Yes

  No

  N/A

• Ceiling Tile, Ceiling Fans and Fixtures are clean and in good repair?

  Yes

  No

  N/A

• Is the front counter POS and register area neat, clean, clutter free and set to POP matrix?

  Yes

  No

  N/A

• Walls around front counter are clean and free of dust?

  Yes

  No

  N/A

• Is the front menu board set according to the POP Matrix? Menu board has no missing numerals

  Yes

  No

  N/A

• In customer view, all kitchen areas in are clean, organized and clutter free.

  Yes

  No

  N/A

• Beverages: All advertised beverages in the Free style machine are available with no expired product. Ice chute is clean and free of mold?

  Yes

  No

  N/A

• Is guest being helped at an appropriate pace at the front counter? Is a second register available for use when appropriate?

  Yes

  No

  N/A

• Does the restaurant appear to be staffed appropriately for the business?

  Yes

  No

  N/A

• Dining Room is free of foul Odor?

  Yes

  No

  N/A

• Are employees available at the counter for guest to pick-up their order and guide them to or offer condiments?

  Yes

  No

  N/A

• Dining room is at an appropriate temperature and music is at a proper volume?

  Yes

  No

  N/A

• Are Table visits being conducted?

  Yes

  No

  N/A

• Guest is thanked for their visit.

  Yes

  No

  N/A

Part 4 Restrooms

• Hallway to restrooms have signs present, the walls are clean, floors and coving are in good repair, lights are working, vents are clean?

  Yes

  No

  N/A

• Restrooms sinks, changing tables, toilets and floors are clean or in the process of being cleaned and in good repair.

  Yes

  No

  N/A

• Restrooms are stocked with soap, paper towels and toilet tissue.

  Yes

  No

  N/A

• Restroom Odor smells clean inviting.

  Yes

  No

  N/A

• Restroom Lights are on, vents are clean and free of dust?

  Yes

  No

  N/A

• Walls, doors and ceilings are clean and free of damage or graffiti?

  Yes

  No

  N/A

• Mirrors and trash cans are in good condition?

  Yes

  No

  N/A

• Tile and coving are in good repair, drains have covers?

  Yes

  No

  N/A

• Sink and toilet plumbing in good working condition?

  Yes

  No

  N/A

• Sanitary napkin disposal available in each stall?

  Yes

  No

  N/A

Part 5 Workspaces & BOH (Interior Ops)

• Drive-thru station is staffed, organized and set up for success using the latest drive-thru principles?

  Yes

  No

  N/A

• Shake machine and Vitamix are working and in good repair?

  Yes

  No

  N/A

• Headsets are being worn by crewmembers with a priority of headsets for those in position 1, 2 and PIC?

  Yes

  No

  N/A

• Employees are in complete approved uniform? Name tags, cap, black pants, and approved slip resistant shoes?

  Yes

  No

  N/A

• Restaurant is utilizing proper workstation positioning; deployment is appropriate for the sales dollars during that hour

  Yes

  No

  N/A

• PIC is clearly identified and communicating to crew on needs of the business?

  Yes

  No

  N/A

• Schedule is clearly visible and being used to manage the shift?

  Yes

  No

  N/A

• Counter and DT POU’s are in good repair?

  Yes

  No

  N/A

• Ice tea dispenser, coffee machine and air pots are present and in good repair? (no missing spouts, spray heads, cracked brew baskets)

  Yes

  No

  N/A

• Beverages: All advertised beverages in the Free style machine are available with no expired product. Ice bin is clean and free of mold?

  Yes

  No

  N/A

• Franchise plaque is displayed in a place that is easily readable by a guest?

  Yes

  No

  N/A

• Build to charts are properly displayed and represent correct day and daypart and being used appropriately?

  Yes

  No

  N/A

• Fryer is in good repair all vats are working. Timers are working and in good repair?

  Yes

  No

  N/A

• Fryer hood screens/baffles are present and do not show considerable build-up of grease?

  Yes

  No

  N/A

• Utensils / tools / baskets / Cambro pans are clean, with a spare set available for proper rotation (required items)

  Yes

  No

  N/A

• Timers are being used on the fryer when cooking and staging food in the fry bin and UHC

  Yes

  No

  N/A

• Appearance of product coming out of the fryer is visually pleasing and not over / undercooked

  Yes

  No

  N/A

• Immediately after products are cooked, they are placed on a sandwich, in packaging or in holding

  Yes

  No

  N/A

• Taco station is stocked with cheese, lettuce, sauce, and bags with proper holding times. Taco stager / Taco holding unit if applicable is in good working condition

  Yes

  No

  N/A

• Observe Tacos are being prepared according to JIB standards – cheese, lettuce (1oz) and sauce evenly across the taco

  Yes

  No

  N/A

• POU's are stocked neatly and within reach. POU's are also holding the temperature at or below 41°(fridge) or 20°(freezer)

  Yes

  No

  N/A

• Microwave are working, clean and within reasonable reach

  Yes

  No

  N/A

• Assembly prep area is stocked with produce, sauces, boxes are inverted, wraps within reach?

  Yes

  No

  N/A

• Protein Holding Cabinet and Universal Holding Cabinet are within reach. Cabinet timers are being used including daypart menus. Cabinets show signs of being cleaned within past 24 hours and in good working condition

  Yes

  No

  N/A

• Pass thru or landing stone is clean, heated and being used for staging assembled food

  Yes

  No

  N/A

• Batch toasters have signs of being cleaned with 24 hours. Spatulas are not cracked or handles broken?

  Yes

  No

  N/A

• Other toasters are within reach and are being used properly, have clean sheets?

  Yes

  No

  N/A

• Kitchen display monitors are clean free of dust and grease & within easy view and legible when text appears?

  Yes

  No

  N/A

• All bump bars are positioned properly and in good repair?

  Yes

  No

  N/A

• Grill and grill timers are working and in good repair

  Yes

  No

  N/A

• Is grill employee following patty cooking procedures, including a final flip and check?

  Yes

  No

  N/A

• Bread is within reasonable reach of assembly area and stocked and unexpired

  Yes

  No

  N/A

• 3 Presses minimum are present , cool covers are available and clean if applicable?

  Yes

  No

  N/A

• Special label sticker dispenser is present, filled with proper stickers and being used for special orders

  Yes

  No

  N/A

• Utensils / tools / baskets / Cambro pans are clean, with a spare set available for proper rotation (required items)

  Yes

  No

  N/A

• Grill hood screens/baffles are present and do not show a considerable buildup of grease?

  Yes

  No

  N/A

• Immediately after products are cooked they are placed on a sandwich, in packaging or in a holding cabinet, product cooked on press is used immediately and not staged?

  Yes

  No

  N/A

• Prep area is clean (including ceiling/walls/floor) or in the process of being cleaned, organized and free of food debris

  Yes

  No

  N/A

• Lettuce and tomato slicers are clean and free of food debris, and stored properly?

  Yes

  No

  N/A

• Pans are clean and free of sticker residue?

  Yes

  No

  N/A

• Pans are free of cracks and chips?

  Yes

  No

  N/A

• Micro bowls are clean and have no chips or crack?

  Yes

  No

  N/A

• Kitchen ceiling vents are clean and free of grease buildup

  Yes

  No

  N/A

• All floor drains are clean and free of buildup/mold and food debris

  Yes

  No

  N/A

• Water filter is present and has been replaced within the last year

  Yes

  No

  N/A

• Walk-in cooler is clean, organized and in good repair? Fan covers are clean? Shelves are six inches off floor and free of rust.

  Yes

  No

  N/A

• Labels are unexpired?

  Yes

  No

  N/A

• Pans and lids are not chipped/broken?

  Yes

  No

  N/A

• No employee food is improperly stored?

  Yes

  No

  N/A

• Walk-in freezer is clean, organized and in good repair. Free of ice buildup, fan covers are clean?

  Yes

  No

  N/A

• Boxes are closed and unexposed to air?

  Yes

  No

  N/A

• Dry storage is clean, organized and in good repair. Shelves are six inches off floor, no debris underneath and free of rust?

  Yes

  No

  N/A

• No pest/rodent activity is evident?

  Yes

  No

  N/A

• Back door is sealed properly with no sign of gaps, air curtain is working when door is opened?

  Yes

  No

  N/A

• Bread is stored 6 inches off the floor?

  Yes

  No

  N/A

• Employee break area is present, clean and inviting

  Yes

  No

  N/A

• All food safety procedures are being followed? FSC has been checked for errors 5 days back?

  Yes

  No

  N/A

• Does manager ensure that you have proper Management Coverage across all shifts?

  Yes

  No

  N/A

• Are current COVID19 procedures followed?

  Yes

  No

  N/A

• Is daily tracking, item counts and waste tracking in use? (Check for bounce backs, check food transfers)

  Yes

  No

  N/A

• Are all employees added on tablet, have old employees been removed? Is proper training for new hires followed?

  Yes

  No

  N/A

• Do all employees have at least 3 certifications completed on tablet?

  Yes

  No

  N/A

Completion

• Additional notes, comments, items for follow up

• Assessed by: (Full Name and Signature)

  Sign