DM Footprint/QSC

• Conducted on

  Date

• Prepared by

• Location
  Address

Entree

• Taste and Flavor

  Yes

  No

  N/A

• Quality Fresh Ingredients

  Yes

  No

  N/A

• Assembled Well (Appearance) Made With Care

  Yes

  No

  N/A

• Temperature

  Yes

  No

  N/A

Side Item

• Taste and Flavor

  Yes

  No

  N/A

• Quality Fresh Ingredients

  Yes

  No

  N/A

• Temperature

  Yes

  No

  N/A

Beverage

• Taste, Flavor, Quality and Temperature

  Yes

  No

  N/A

• Welcoming Greeting

  Yes

  No

  N/A

• Friendly, Smiles

  Yes

  No

  N/A

• Polite, Common Courtesy

  Yes

  No

  N/A

• Eye Contact/Acknowledgement. Good Rapport During Transaction

  Yes

  No

  N/A

• Responsiveness & Order Taken Right Away. No Unacknowledged Waits

  Yes

  No

  N/A

• All Employees Appear to be Working as Quickly as Possible. Hustle & Sense of Urgency to Complete Orders

  Yes

  No

  N/A

• Correct Scripting Including Combo, Upsize, Suggestive Sell, Order Confirmation, and Survey

  Yes

  No

  N/A

• Offered Assistance & Help. Made to Feel Special/Welcomed

  Yes

  No

  N/A

• At Least 3 Headsets in Use

  Yes

  No

  N/A

• Thank You/Goodbye. Friendly Parting Remark

  Yes

  No

  N/A

• Order Accuracy. Received Everything Correctly Including Condiments, Napkins, Utensils

  Yes

  No

  N/A

• Service Times

  At or Below Standard

  30 Seconds Over Standard

  1 Minute Over Standard

  More than 1 Minute Over Standard

• Parking Lot

  Yes

  No

  N/A

• Landscape and Sidewalks

  Yes

  No

  N/A

• POP Posted According to Promo Guide and in Good Condition

  Yes

  No

  N/A

• Exterior Lights All Working

  Yes

  No

  N/A

• Restrooms Are Clean, Stocked and Smell Clean

  Yes

  No

  N/A

• Dining Room

  Yes

  No

  N/A

• Windows and Doors Including Frames/Ledges

  Yes

  No

  N/A

• Kitchen Cleanliness

  Yes

  No

  N/A

• Dry Storage Clean and Organaized

  Yes

  No

  N/A

• Cooler/Freezer

  Yes

  No

  N/A

• Interior Lights All Working

  Yes

  No

  N/A

• Office Clean and Organized

  Yes

  No

  N/A

• PIC in Position and Leading Crew

  Yes

  No

  N/A

• Systems Executed Including ROS, BOS, Protein Holding, Pathing, Cleaning, etc

  Yes

  No

  N/A

• Food Appears Fresh and Holding Times in Place

  Yes

  No

  N/A

• QA (give points based on your completed critical checklist)

  Yes

  No

  N/A

• Team Members in Complete Uniform With Legible Nametags

  Yes

  No

  N/A

• Safety Poster

  Yes

  No

  N/A

• Nurse Triage Notice

  Yes

  No

  N/A

• Ice Machine Sticker

  Yes

  No

  N/A

• Oven Bacon Stickers

  Yes

  No

  N/A

• Days Without Accident Poster

  Yes

  No

  N/A

• PPE Available and in Good Condition

  Yes

  No

  N/A

• Slip on Shoe Covers Available

  Yes

  No

  N/A

• Scam Prevention Notice

  Yes

  No

  N/A

• Communication Board Complete and Up to Date

  Yes

  No

  N/A

• DM

  Sign

• GM

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