DM Routine Visitation Weekly

• Restaurant Number

• Restaurant Manager

• PIC

• Reason for visit

  Select Routine Visit Follow up Visit Quick Shop

  • Routine Visit
  • Follow up Visit
  • Quick Shop

• Conducted on

  Date

• Prepared by

Outside - Full Perimeter Walk Through

• Parking lot clean and free of debris

  Yes

  No

  N/A

• No visible graffiti, paint is not chipped or peeling, walls are clean and in good repair?

  Yes

  No

  N/A

• Outside trash barrels clean and not overflowing

  Yes

  No

  N/A

• Dumpster and storage area clean and well maintained, area is secure

  Yes

  No

  N/A

• Sidewalks swept and clear of debris

  Yes

  No

  N/A

• Windows are clean and smudge free

  Yes

  No

  N/A

• BOD signage is correct and visible? Proper POP displayed? All signage visible and clean?

  Yes

  No

  N/A

• Store Hours are posted and location is "open"?

  Yes

  No

  N/A

• Order area and pick up window clean and organized. Ledges wiped down, windows clean, all signage clean and in good repair.

  Yes

  No

  N/A

• Awnings clean and in good repair?

  Yes

  No

  N/A

Front Counter/Cashier/Pick Up

• Stood in line less than 5 minutes?

  Yes

  No

  N/A

• Did the employee smile and make eye contact? Is friendly and engaging?

  Yes

  No

  N/A

• Employee is in proper uniform? Black TB t-shirt, dark wash jeans, hair pulled back?

  Yes

  No

  N/A

• Did the employee suggestive sell or upsell?

  Yes

  No

  N/A

• Did the employee repeat the order for accuracy?

  Yes

  No

  N/A

• Provided a total?

  Yes

  No

  N/A

• Provided a receipt with change and informed guest of order number?

  Yes

  No

  N/A

• Offered condiments, and given napkins or directed to condiment station when asked?

  Yes

  No

  N/A

• Was thanked and invited back?

  Yes

  No

  N/A

• Total order time less than 2 minutes?

  Yes

  No

  N/A

• Pick Up employee in proper uniform? Black pants, black shoes, white chefs jacket, hair pulled back, proper head attire?

  Yes

  No

  N/A

• Order was 100% accurate?

  Yes

  No

  N/A

• Proper bagging procedures were followed? Product Hot, Fresh, and Presented well?

  Yes

  No

  N/A

• Counter area clean, organized and proper signage is posted?

  Yes

  No

  N/A

• Wait time to receive order was less than 8 minutes?

  Yes

  No

  N/A

• Floors and baseboards are clean?

  Yes

  No

  N/A

• Employee/s Name

Image - DR

• Staff is in proper dress code? Servers, Bar Staff, Runner, Management?

  Yes

  No

  N/A

• Music is on and at an appropriate level?

  Yes

  No

  N/A

• Dining room is at an appropriate temperature?

  Yes

  No

  N/A

• Ceiling vents are clean?

  Yes

  No

  N/A

• Drink station is clean and stocked?

  Yes

  No

  N/A

• All table caddies are fully stocked and clean?

  Yes

  No

  N/A

• Tables and chairs are clean and organized?

  Yes

  No

  N/A

• All lights are working inside the restaurant?

  Yes

  No

  N/A

• Are fixtures clean in working conditions?

  Yes

  No

  N/A

• Bar area clean and organized?

  Yes

  No

  N/A

• Fridges are clean and all seals are free of debris and cracks?

  Yes

  No

  N/A

Image - Restrooms

• Restrooms are cleaned and stocked?

  Yes

  No

  N/A

• Restrooms are free of graffiti?

  Yes

  No

  N/A

• Ceiling vents are clean

  Yes

  No

  N/A

• Restrooms are free of bad/unpleasant odors?

  Yes

  No

  N/A

• Employees Must Wash Hands sign is posted and visible?

  Yes

  No

  N/A

• Floors and baseboards are clean and in good condition?

  Yes

  No

  N/A

• Walls clean and in good condition?

  Yes

  No

  N/A

• Are fixtures clean in working conditions?

  Yes

  No

  N/A

• Restroom Cleaning Checklist is posted and maintained?

  Yes

  No

  N/A

Maintenance and Repair List - Outside, Dining Room & Restrooms

• Outside elements are in good repair?

Outside

• Item

• Outside Items

  Media

• Dining room elements are in good repair?

Dining Room and Restrooms

• Item

• Add media

  Media

• Restroom elements are in good repair?

Dining Room and Restrooms

• Item

• Add media

  Media

Food Safety (as business dictates)

• Internal Health Inspection has been conducted in the last 14 days?

  Yes

  No

  N/A

• Working CCP tool available and in full use?

  Yes

  No

  N/A

• PIC knows how to properly check for CCP compliance?

  Yes

  No

  N/A

• PIC is physically able to demonstrate how to properly take critical temps of freezer, walk ins, shake machine, hot holding, cold holding, grill and patties?

  Yes

  No

  N/A

• PIC able to communicate how to properly take corrective actions (if needed) after taking temps.

  Yes

  No

  N/A

• Proper hand washing observed? Ask newest member of the team to demonstrate.

  Yes

  No

  N/A

• Complete, washed and air dried set of back up utensils available at all times?

  Yes

  No

  N/A

• Chemicals properly storage?

  Yes

  No

  N/A

• Store free of cross contamination risks?

  Yes

  No

  N/A

• PIC name

Cleanliness and Food Quality - Kitchen

• Proper assembly procedures being followed?

  Yes

  No

  N/A

• Proper grill procedures being followed? Proper pressing technique? Correct seasoning?

  Yes

  No

  N/A

• Proper flip and cook times are being adhered to and grill employee demonstrates proper seasoning technique.

  Yes

  No

  N/A

• Grill clean top to bottom and looking like a shiny fire engine?

  Yes

  No

  N/A

• All toasters clean, belts changed, and maintained correctly?

  Yes

  No

  N/A

• All buns are within proper dates, properly toasted and meeting quality standards?

  Yes

  No

  N/A

• Proper labels are in use on all products?

  Yes

  No

  N/A

• MISE Maps are being followed?

  Yes

  No

  N/A

• Bacon procedures followed and prep adequate?

  Yes

  No

  N/A

• Certified Humane guidelines are being adhered to?

  Yes

  No

  N/A

• Products in assembly station within standards - look fresh, assembled and held properly?

  Yes

  No

  N/A

• Proper egg procedures followed for holding and cooking eggs? Ask employee to demonstrate.

  Yes

  No

  N/A

• All Grill proteins look appealing, cook and stage properly.

  Yes

  No

  N/A

• Fryer products look appealing, cook and stage properly.

  Yes

  No

  N/A

• Oil quality up to standards? Oil is being filtered regularly and employee can demonstrate knowledge of filtering procedure?

  Yes

  No

  N/A

• Behind and under equipment is clean, grill flue is clean, hood vents are clean?

  Yes

  No

  N/A

Food Quality - Prep

• Salads are of good quality and properly dated?

  Yes

  No

  N/A

• Setups weights are accurate? Spot check one of each setup for weight and quality and meet visual specifications per job aid.

  Yes

  No

  N/A

• No expired product? Proper dates and product rotation?

  Yes

  No

  N/A

• Prep conducted on a clean/sanitized surface?

  Yes

  No

  N/A

• Employee working on only one product at a time?

  Yes

  No

  N/A

• Products are being put back into refrigeration before 15 min?

  Yes

  No

  N/A

• All products being properly defrosted?

  Yes

  No

  N/A

• All produce meet visual check?

  Yes

  No

  N/A

• All products were available for our guests?

  Yes

  No

  N/A

• Check soda nozzles and determine what time of day they are regularly cleaned and sanitized.

  Yes

  No

  N/A

Cleanlliness - Prep / BOH

• Stored dishes are clean and organized? Dish and prep area clean and organized!

  Yes

  No

  N/A

• Dry storage is clean and organized? Walk in and freezer clean and organized?

  Yes

  No

  N/A

• Mop sink and mop area clean and organized?

  Yes

  No

  N/A

• Floor, drains and ceilings are clean and in proper condition?

  Yes

  No

  N/A

• Walls and vents are clean and in proper condition?

  Yes

  No

  N/A

• Inspect for pest activity / potential concerns?

  Safe

  At Risk

  N/A

• Notes -Miscellaneous - Other

Maintenance and Repair List - Kitchen, Fryer, Prep and BOH

• Kitchen / Fryer elements/equipment are in good repair?

Kitchen

• Item

• Add media

  Media

• Prep elements/equipment are working properly and in good repair?

Equipment

• Item

• Add media

  Media

TB Systems

• Is the store properly staffed for the rush today?

  Yes

  No

  N/A

• Build to charts are updated and in use? (BOD)

  Yes

  No

  N/A

• Prep list is utilized daily? Prep job aids posted and readily available?

  Yes

  No

  N/A

• Communication board is updated?

  Yes

  No

  N/A

• Schedule posted on time and adequate part time staff to cover the needs of the business?

  Yes

  No

  N/A

• Previous Internal Health Inspection posted and violations have been corrected?

  Yes

  No

  N/A

• Non-negotiables sign off sheet or job aid / training sheets available?

  Yes

  No

  N/A

• Equipment maintenance chart available and in use?

  Yes

  No

  N/A

• Walk-thru CCP fully utilized?

  Yes

  No

  N/A

Restaurant Focus Area Follow-up (root causes and action plan) - (list the JIB Systems that were not used effectively)

• Guest Service

• Cleanliness

• Food Safety

• Food Quality

• TB Systems

Summary

• Summary of the visit

Signature

• Person in Charge:

  Sign