DM STORE VISIT

Position;

POP is current and there is a call to action facing traffic

Phone and Accessory pricing is correct

Store front is clean

Cupboards, safes, and drawers are properly organized

Counters and terminals are completely clear of clutter

In-store displays, including live displays (45 degrees to front) are working

Accessory pegs are all full with the corresponding signage (4 rows X 3 columns)

Our team is professionally presented (Dressed accordingly and name tags)

Loaner phones are neatly organized

FIFO is in place

Daily open and close cash card counts are done

Weekly serialized spot checks are completed

Weekly high value accessories checks are completed.

Store open/close checklist is updated and followed up on everyday

Manager's Weekly checklist is completed

Open PO report – has everything over 30 days been addressed

Open IST – has everything over 4 days been addressed

Adjustment History report

Non-sellable report

Refund report

Cash Card Product tracking report

Service Request History report

Cash Card Exception Log filled and completed.

Manager is initialing each contract

Each contract has attached CCP

All refunds include customer's info, original invoice # and notes

LNP authorization forms are completed and attached to contracts

Activation logs are up to date

Audits are filed in one envelope per week

Recruiting department is used and updated

On-boarding guides and progress evaluations are present and updated

Assistant manager has a store responsibility that is managed and coached

Are customers being greeted within 30 seconds

Manager & Staff are trending to P2

Daily goal is posted and up to date

Weekly meeting minutes are being submitted and are available for review

1 month of coaching logs are on file for each rep

Coaching logs are based on manager-rep discussions and are behavioural

Training modules are up to date

Competition binder is up to date

Schedules are posted for 2 weeks ahead and meet business needs