Drive Thru Blitz

• Conducted on

  Date

• Prepared by

• Location
  Address

• Was the greeting Immediate?

  Yes

  No

• Was the greeting friendly?

  Yes

  No

• Hi! Welcome HOME to Hardee's! Would you like to try...

  Yes

  No

• Max of Two Questions Asked...<br>If Guest orders Sandwich...<br> Would you like to make that a combo? Would you like to upsize that to a medium or a large?<br>If Guest orders a combo...<br> Would you like to upsize that to a medium or a large? Would you like to add on...

  Yes

  No

• Thank you & confirm the order...<br> Thank you. If your order is correct on the screen, your total is …. <br>or<br> I have … Please pull forward to the window.

  Yes

  No

• Friendly Greeting (eye contact & smile)<br>Hi! How are you! Your total is….., please.

  Yes

  No

• Two Hand Push<br>Exchange Drink for Money

  Yes

  No

• Give Change<br>Thank You! Your order will be right up!

  Yes

  No

• Order Delivery/Closing<br> Thank you…..(friendly closing)!

  Yes

  No

• Survey<br>“We hope you are highly satisfied. There is a survey website on the back<br>of the receipt if you would like to give us feedback and receive free food!”

  Yes

  No

• Employee Proper Uniform

  Yes

  No

• Overall Speed __________________<br>(Breakfast <2:30, Lunch <3:30, Dinner <4:00)

  Yes

  No

• Order Correct/Receipt Given

  Yes

  No

Packaging

• Bag Folded Once

  Yes

  No

• Fry Beside Sandwich:<br>

  Yes

  No

• Napkins # _________ (1 per item, 2 per Thickburger)

  Yes

  No

Food Quality

• Sandwich

  Yes

  No

• Side<br>

  Yes

  No

• Drink

  Yes

  No

• Menu Board Clean

  Yes

  No

• DT Window / Frames / Wall Clean

  Yes

  No

• Sidewalks Clean

  Yes

  No

• Landscaping

  Yes

  No

• Lot Clean/Potholes

  Yes

  No

• Dumpster gates/doors closed

  Yes

  No

• Lighting

  Yes

  No

• Other - What does Guest See?

  Yes

  No

• Add signature

  Sign