Blitz

• Location
  Address

• Store Number

• Conducted on

  Date

• Partners

• Prepared by

Customer Experience

• Go through Drive Thru

• The Drive Thru customer path is clean and well-maintained and menu boards clean and set to Sirens Eye

  Yes

  No

  N/A

• Curb Appeal- Sidewalks clean free of gum and stain, landscaping free of debris, windows clean umbrellas in use

  Yes

  No

  N/A

• Floors- Clean, scrubbed and debris free, under furniture, condiment bar,

  Yes

  No

  N/A

• Bathrooms cleaned and stock, no odor present

  Yes

  No

  N/A

• Ambiance- Music, Lights, Temperature, Engagement

  Yes

  No

  N/A

• Partners greeting, connecting, smiling, living the spirit

  Yes

  No

  N/A

Bar and Handoff Zone

• The work area behind the line is clean and well-presented

  Yes

  No

  N/A

• Partner connect, eye contact, name used, smiling, inspiring

  Yes

  No

  N/A

Partner Presentation

• Clean wrinkle free apron, name tag worn with proper shoes, slacks, clean pressed shirt groomed

  Yes

  No

  N/A

• Living the spirit, upbeat smiling of service

  Yes

  No

  N/A

Blended.

• Order Caramel Frappuccino and take a picture

  Media

• Whipped Cream: Defined, wavy and light (not wet or runny)

  Yes

  No

  N/A

• Milk Flavor: Sweet & creamy ( not spoiled, sour or flat)

  Yes

  No

  N/A

• Espresso Flavor: Intense, roasty, & caramel-like sweetness (not weak, watery or bitter)

  Yes

  No

  N/A

• Consistency, well blended not too runny, too much ice

  Yes

  No

  N/A

• Pass or Fail: Must answer yes to all questions

  Safe

  At Risk

  N/A

Espresso

• Order flat white or macchiato and take picture

  Media

• Temperature: Bev temp between 150 & 170 not including Americanos, kids drinks at 130

  Yes

  No

  N/A

• Full Cup: within 1/4 in of top of cup

  Yes

  No

  N/A

• Foam: Merengue - like, dense and creamy with small or no bubbles

  Yes

  No

  N/A

• Topping: Crosshatch 7x7 with double circle.

  Yes

  No

  N/A

• Milk Flavor: Sweet & creamy ( not spoiled, sour or flat)

  Yes

  No

  N/A

• Espresso Flavor: Intense, roasty, & caramel-like sweetness (not weak, watery or bitter)

  Yes

  No

  N/A

• Pass or Fail: Must answer yes to all questions

  Safe

  At Risk

  N/A

Results Driven

• Properly Staffed

  Yes

  No

  N/A

• Food AVAILABLE and RTD/E, stocked and signed appropriately set to sirens eye.

  Yes

  No

  N/A

• Floor set to sirens eye

  Yes

  No

  N/A

UPH

• Plan shared via WTS- UPH tracked, plan awareness,

  Yes

  No

  N/A

• UPH on target, record UPH

  Yes

  No

  N/A

OTW

• Plan shared via WTS- OTW tracked, plan awareness,

  Yes

  No

  N/A

• OTW on target, record OTW

  Yes

  No

  N/A

AHC

• Plan shared via WTS- AHC tracked, plan awareness,

  Yes

  No

  N/A

• AHC on target, record AHC

  Yes

  No

  N/A

Notes

• Feedback and Follow up

• SM Signature

  Sign

• DM Signature

  Sign