Drive-Thru CFV 2025

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Manager In Charge/Reviewed with:

Drive Thru Cleanliness

• DT1 - Cleanliness: Is the exterior of the restaurant clean?

  Yes {3}

  No

• Parking lot not free of litter

  Yes

  No

  N/A

• Landscape not free of litter

  Yes

  No

  N/A

• Sidewalks not clean

  Yes

  No

  N/A

• Trash receptacles overflowing / full

  Yes

  No

  N/A

• Corral area not clean

  Yes

  No

  N/A

• External signage not clean

  Yes

  No

  N/A

• Menu boards not clean

  Yes

  No

  N/A

• Windows not clean

  Yes

  No

  N/A

• Other

  Yes

  No

  N/A

• DT2 - Cleanliness: Were crew and managers wearing uniforms and clean and in good condition?

  Yes {3}

  No

• Employee uniforms dirty or stained

  Yes

  No

  N/A

• Employee uniforms were wrinkled

  Yes

  No

  N/A

• Employee uniforms were torn / ripped

  Yes

  No

  N/A

• Other

  Yes

  No

  N/A

Service

• DT3 - Order: Did order taker interact in a prompt , friendly and effective manner? Is order displayed clearly on the COD/ Digital Menu board?

  Yes

  No

  N/A

• A genuine and sincere greeting not provided

  Yes

  No

  N/A

• A greeting not provided promptly (within 10 seconds)

  Yes

  No

  N/A

• Order Taker could not answer questions

  Yes

  No

  N/A

• Order Taker interrupted me

  Yes

  No

  N/A

• Order Taker did not ask to check my order on the screen

  Yes

  No

  N/A

• Order Taker didn't know how to earn point or redeem deals and rewards

  Yes

  No

  N/A

• Poor Audio Quality

  Yes

  No

  N/A

• Items not entered on the cash register as ordered

  Yes

  No

  N/A

• Other

  Yes

  No

  N/A

• DT3 -US-01 Did order taker provide a digital prompt and acknowledge you by name?

  Yes

  No

  N/A

• Digital Prompt not provided

  Yes

  No

  N/A

• Name not used

  Yes

  No

  N/A

• Other

  Yes

  No

  N/A

• DT4 - Pay: Did employee(s) prompt interact in a polite, friendly, effective manner, including using your name to connect, and provide clear instructions? ( greet, use name, Thank and ask to pull forward)

  Yes

  No

  N/A

• I was not greeted promptly

  Yes

  No

  N/A

• Employee(s) did not provide a friendly greeting to connect

  Yes

  No

  N/A

• Employee(s) did not use my name correctly

  Yes

  No

  N/A

• Employee(s) did not provide eye contact

  Yes

  No

  N/A

• I was not thanked

  Yes

  No

  N/A

• Not providing clear instructions

  Yes

  No

  N/A

• Other

  Yes

  No

  N/A

• DT5 - Present: Were the employees you came in contact with friendly? If pulled forward, were you provided with the 3 Ws (why, wait, where)?

  Yes

  No

  N/A

• I was not greeted promptly

  Yes

  No

  N/A

• Employee(s) did no t provide eye contact

  Yes

  No

  N/A

• I was not thanked

  Yes

  No

  N/A

• Presented did not provide a farewell

  Yes

  No

  N/A

• Pull forward: I was not explained the W's (Why, Wait, Where)

  Yes

  No

  N/A

• Other

  Yes

  No

  N/A

• DT6 - Speed: DT Was Line time from the 3rd car behind the order point - 70 seconds or less?

  Yes

  No

  N/A

• Line ahead of the order point stalled / not advancing

• Large or complex orders

• Tandem or side by side Drive Thru did not have 2 assigned order takers

• Customer not guided to the appropriate order point

• COD / Headset not working properly/poor speaker quality

• Extreme high arrival rate

• Other

  Yes

  No

  N/A

• DT7 - Speed - Was "Order End Present End" time 120 seconds or below? (OEPE time begins when employee states "Your Total is" and ends when last items if presented to you)

  Yes

  No

  N/A

• Order taker /cashier multitasking

• Presenter multitasking

• Cars not pulled forward

• Waiting on food / beverage

• Order not ready upon arrival at present booth

• Large or complex orders

• Extreme high arrival rate

• Other

• DT8 - Speed: Record the Total Experience Time (Total Experience time begins whens your wheels fully stop at the back of the line or at the COD, and ends when the order is presented - non scored

• DT9 - Accuracy: Did you receive all the food and drink items as ordered and were they served as a full portion?

  Yes

  No

  N/A

• Missing Sandwich / entree

• Missing fries / hashbrown

• Missing dessert item

• Missing drink

• Received wrong sandwich /entree

• undefined

• DT10 - Accuracy: Did you receive the condiments (If required or requested), along with a receipts, utensils, napkins, and straws?

  Yes

  No

  N/A

• Did not receive any napkins

• Missing straw(s)

• Missing utensils

• Condiments/dressing incorrect or missing

• Missing receipt

• Other

• DT11 - Quality: Was your sandwich/entree served neat, at proper temperature, fresh, and it taste good?

  Yes

  No

  N/A

• Sandwich /entree not at proper temperature

• Sandwich / entree did not taste good

• Sandwich/entree not neat

• Bun not soft resilient and moist

• Bun/Muffin not properly toasted/steamed

• Biscuit dry/hard/not flaky

• Cheese not properly tempered Lettuce/tomato/onion not fresh

• Ingredients are not well distributed

• Bacon not crisp

• Eggs not fluffy and moist

• DT12 - Were the fries hot, salted, and crisp or hashbrown-hot and crisp and did they taste good?

  Yes

  No

  N/A

• DT13 - Was your drink served neat, at the proper temperature, and did it taste good?

  Yes

  No

  N/A

• Drink not neat

• Drink not at proper temperature

• Drink expired

• Drink did not taste good

• Other

• Dt14 -Quality: Was your dessert served neat, at the proper temperature, and did it taste good? (was flurry mixed, was pie dated

  Yes

  No

  N/A

• Dessert item not neat

• Dessert item not at proper temperature

• Dessert item expired

• Dessert item did not taste good

• Other

• What dessert was ordered?

Behind the counter

• BC1 - Quallity: Tempering & Prep: Were product levels sufficient per posted product level charts/eproduction monitor for the volume of business? (cheese, sauce pouches, buns, onion shakers, etc)

  Yes

  No

  N/A

• BC1 US-01 - Tempering & Prep: Were product correctly labeled and within secondary shelf lives? (product dated correctly, product expired, poor quality, time on table, cheese, buns, sauce pouches, all tubes, onion shakers)

  Yes

  No

  N/A

• BC2 - Were UHC product holding times and holding levels being adhered to? ( product level need to match eproduction and holding times set, max 6 patties for 10:1, do not reset timers)

  Yes

  No

  N/A

• BC3- Fries /hash browns: Were fries or hashbrowns available to meet the demand, following cooking and holding procedures and fry station setup/ maintained correctly? (oil level, toss product when it expire)

  Yes

  No

  N/A

• BC4 - Beverage: Were drinks placed on appropriate cart/table identified? Were ddrinks placed on separately, grouped by order and served last and correctly?

  Yes

  No

  N/A

• BC5 - Order Assembly: Were orders assembled correctly once all items were available? Were assembly Stations/Landing Table utilized appropriately and orders checked for accuracy?

  Yes

  No

  N/A

• BC6 -General Cleanliness: Production and Service Area: Did resturant display general shift cleanliness in production and service area?

  Yes

  No

  N/A

• BC7 People Positioning: Are employees positioned and adjustments made, as conditions dictate, throughout the shift? (balanced)

  Yes

  No

  N/A

• BC9 - Leading Operations: Shift and Area Leaders conduct travel paths,identify danger zones and take appropriate actions to prioritize & reduce operational barriers to deliver Gold Standard products and a great customer experience. (not reacting to danger zones, not completing travel paths, etc)

  Yes

  No

  N/A

• BC10 - Operational Focus: Was the Shift Leader aware of the restaurant's priorities, goals and action, and progress?

  Yes

  No

  N/A