DT/MOP CEV - duplicate

• Conducted on

  Date

• Prepared by

• Location

Be Clean

• Is the exterior of the restaurant free of litter and debris? (3 pts)

  Yes

  No

  N/A

• Were the employees clean and neatly dressed? (2 pts)

  Yes

  No

  N/A

• Were the employees wearing masks properly and gloves? (6 pts)

  Yes

  No

  N/A

• Does the corral area appear clean, are the gates closed, and all containers covered? (2 pts)

  Yes

  No

  N/A

• Is the interior of the lobby clean? (For example the floors, front counter, drink and condiment area, and tables.) (3 pts)

  Yes

  No

  N/A

• Was the restrooms clean and stocked? (3 pts)

  Yes

  No

  N/A

Be Nice

• Did the employees interact with you in a polite and friendly manner? (6 pts)

  Yes

  No

  N/A

• Were all the employees who you came into contact with attentive to you as a customer? (2 pts)

  Yes

  No

  N/A

• Was the restaurant interaction effective? (2 pts)

  Yes

  No

  N/A

• Was the COD operational?

  Yes

  No

  N/A

Be Fast

• Was the "Line Time" 70 seconds or less? (Line time begins when the customer's wheels stop as the 3rd car behind the order point, begin to take timing when the customer's wheels stop) (5 pts)

  Yes

  No

  N/A

• Was your OEPE time (begins when employee states "Your total is...." and ends when the last item is presented to you)? (5 pts)

  Select 120 sec or less 121 - 139 sec 140 - 159 sec 160 sec or more

  • 120 sec or less
  • 121 - 139 sec
  • 140 - 159 sec
  • 160 sec or more

Get It Right

• Did you receive all the food and drink items ordered with the correct flavors and sauces? (8 pts)

  Yes

  No

  N/A

• Did you receive all condiments you requested along with napkins and straws/stirrers? (4 pts)

  Yes

  No

  N/A

• Was your sandwich/entree served neat, hot, fresh, and did it taste good? (7 pts)

  Yes

  No

  N/A

• Were the french fries or hash browns hot, salted, and crisp? Did they taste good? (5 pts)

  Yes

  No

  N/A

Be Nice

• Did the employees interact with you in a polite and friendly manner? (6 pts)

  Yes

  No

  N/A

• Were all employees who came in contact with you attentive to you as a customer? (2 pts)

  Yes

  No

  N/A

Be Fast

• Was your wait time 300 seconds or less from the time you pressed "arrived at location"? (5 pts)

  Yes

  No

  N/A

Get It Right

• Did you receive all the food and drink items ordered with the correct flavors and sauces? (8 pts)

  Yes

  No

  N/A

• Did you receive all condiments you requested along with napkins and straws/stirrers? (4 pts)

  Yes

  No

  N/A

• Was your sandwich/entree served neat, hot, fresh, and did it taste good? (7 pts)

  Yes

  No

  N/A

• Were the french fries or hash browns hot, salted, and crisp? Did they taste good? (5 pts)

  Yes

  No

  N/A