Duty Manager Weekday Shift Checklist

• Site conducted

  Select

• Conducted on:

  Date

• Started by:

• What day is it?

  Monday

  Tuesday

  Wednesday

  Thursday

  Friday

• OPEN CYCLE ROOM FOR VIRTUAL SPIN CLASS @ 11:45AM (close again by 12.30)

• Backwash F1 - ODP

• Complete Balance Tests

• Wash & Brush down Steam Room - Lifeguards

• Wash floor of sauna & wipe benches - Lifeguards

• Dosing: Program Pool - Calcium/Bicarb (check balance test logs for amounts required)

• Dosing: Spa - Calcium/Bicarb (check balance test logs for amounts required)

• OPEN CYCLE ROOM FOR VIRTUAL SPIN CLASS @ 11:45AM (close again by 12.30)

  Yes

  No

• Backwash F2 - ODP

• Complete Balance Tests

• Clean Outdoor Lint Pots

• Clean spa scum lines (delegate if needed)

• Wash & Brush down Steam Room - Lifeguards

• Wash floor of sauna & wipe benches - Lifeguards

• Take out the bins - check pool deck bins as well

• OPEN CYCLE ROOM FOR VIRTUAL SPIN CLASS @ 11:45AM (close again by 12.30)

  Yes

  No

• Bring bins in from Phoenix St

• Backwash F3 - ODP

• Backwash F6 - Program Pool

• Backwash F7 - Program Pool

• Complete Balance Tests

• Wash & Brush down Steam Room - Lifeguards

• Wash floor of sauna & wipe benches - Lifeguards

• OPEN CYCLE ROOM FOR VIRTUAL SPIN CLASS @ 11:45AM (close again by 12.30)

  Yes

  No

• Backwash F4 - ODP

• Backwash Spa Filters - x3

• Complete Balance Tests

• Dosing - ODP - Calcium/Bicarb/Cyanuric (check balance tests on Registers doc for what is needed)

• Wash & Brush down Steam Room - Lifeguards

• Wash floor of sauna & wipe benches - Lifeguards

• Clean indoor lint pot

• OPEN CYCLE ROOM FOR VIRTUAL SPIN CLASS @ 5:45pm (close again by 6.30pm)

  Yes

  No

• Backwash F7 - Program Pool

• Backwash F8 - Program Pool

• Complete Balance Tests

• Wash & Brush down Steam Room - Lifeguards

• Wash floor of sauna & wipe benches - Lifeguards

• Clean spa scum lines (delegate if needed)

OPEN DM 5am-10am

• Person completing check?

• Ensure all staff have name badges on; note any staff who require a new name badge

  Yes

  No

• Turn off alarm from Cleaners Room and turn on lights from Secure Room

  Yes

  No

• Switch on any lights which did not automatically turn on using the switchboard

  Yes

  No

• Collect bumbag, radio w/ whistle & LG bib. Conduct radio check.

  Yes

  No

• Ensure LG can access pool slave and remotes for indoor pool covers

  Yes

  No

• Assist lifeguard with pool covers (2 people outside, 1 person inside)

  Yes

  No

• Have CSO conduct PA System test when they arrive (5:15am)

  Yes

  No

• Count and check all 7 tablets are on the dock

  Yes

  No

• Check Wellness Studio, Group Fit room and Cycle Room for spray bottles and batteries

  Yes

  No

• Check Steam Room and Sauna are both on, and both doors closed?

  Yes

  No

• Ensure WaW signage is visible and clear on both Outdoor and Indoor pool deck

  Yes

  No

• Check TVs are switched on

  Yes

  No

• Collect float for CSO

  Yes

  No

• Make sure rescue equipment is in correct locations

  Yes

  No

• Complete and log pool tests

  Yes

  No

• Complete plant room check using iAuditor app

  Yes

  No

• Complete oxygen and defib check for Gym

  Yes

  No

• Check in with Lifeguards re: First Aid & LG Station Oxygen/Defib Check

  Yes

  No

• Check cleans have been completed overnight; note anything which was missed AND ADD IMAGE

  Yes

  No

• Complete LG Pre-Start conversation on iPad

  Yes

  No

• Ensure LGs are aware of head count procedure, remind them re: 30 minute intervals.

  Yes

  No

• Check with CSO team that reception space is ready

  Yes

  No

• Open up centre

  Yes

  No

• Complete backwashes according to schedule; and log

  Yes

  No

• Passed along to next DM?

  Yes

  No

• Complete/delegate hourly change room cleans from 6am-9am;

  Yes

  No

• Organise LG breaks

  Yes

  No

• Check Frontline Sales calendar and all appointments are marked as complete

  Yes

  No

• Which iAuditor checklist/audit did you complete (check box to open options)

• Monday Open - Pool Chemical audit

• Wednesday Midday - First Aid Room audit

• Thursday Open - Rescue Equipment audit

• Not relevant

• Any issues with opening? Please note;

  Yes

  No

• Note:

• Any maintenance or OHS issues to report? (enter on Google.registers-maintenance works)

  Yes

  No

• https://docs.google.com/spreadsheets/d/1_-6VpptzDAlwrRmMaFw2Jz523yQzH6mo6D3ObiolpCM/

• Any staffing issues or examples of excellence?

  Yes

  No

• Note:

• Any patron feedback?

  Yes

  No

• Note:

• Duty Manager Notes:

• Customer Service Notes:

• Lifeguard Notes:

• Health Club Notes:

• Additional Observations

• Images

  Media

• Sign Off:

  Sign

MIDDAY DM 10:00am - 5:00pm

• Person completing check:

• Ensure all staff have name badges on; note any staff who require a new name badge

  Yes

  No

• Complete and log pool tests; including balance tests

  Yes

  No

• Complete plant room check

  Yes

  No

• Clean Outdoor and Indoor Pool Vacs

  Yes

  No

• Ensure cleans of Outdoor Pool are being complete (Wet Deck, Grout, Ramp, Ladders, Concourse)

  Yes

  No

• Check bins on pool deck; empty if full

  Yes

  No

• Complete LG Pre-Start conversation

  Yes

  No

• Ensure LGs are aware of headcount procedure and interval times

  Yes

  No

• Note - enter change swaps into spreadsheet

  Yes

  No

• Complete/delegate hourly change room cleans from 10am-4pm

  Yes

  No

• Complete either Pool Chemical audit, First Aid room audit, or rescue equipment audit depending on day.

  Yes

  No

• Ensure walkway to gym (by basketball court) is clear of leaves/rubbish. Clean if needed.

  Yes

  No

• Complete backwashes according to Schedule and log

  Yes

  No

• Check Frontline Sales calendar and all appointments are marked as complete

  Yes

  No

• Any maintenance or OHS issues to report (enter on Google.registers-maintenance works)

  Yes

  No

• https://docs.google.com/spreadsheets/d/1_-6VpptzDAlwrRmMaFw2Jz523yQzH6mo6D3ObiolpCM/

  Yes

  No

• Any staffing issues or examples of excellence?

  Yes

  No

• Note:

• Any patron feedback?

  Yes

  No

• Note:

• Duty Manager Notes:

• Customer Service Notes:

• Lifeguard Notes:

• Health Club Notes:

• Additional Observations

• Images

  Media

• Sign Off:

  Sign

CLOSE DM 5:OOpm - 10:00pm

• Person completing check:

• Ensure all staff have name badges on; note any staff who require a new name badge

  Yes

  No

• Complete and Log Pool tests

  Yes

  No

• Complete plant room checks using iAuditor app

  Yes

  No

• Complete LG Pre-Start conversation with close guards

  Yes

  No

• Ensure LGs are aware of headcount procedure and interval times

  Yes

  No

• Check lint pots; clean if required

  Yes

  No

• Ensure high touch cleans are being completed

  Yes

  No

• Complete clean/pressure wash/sweep of ODP concourse (particularly under pool covers) (10-15 mins each night)

  Yes

  No

• Complete/delegate hourly change room cleans from 5pm-9pm

  Yes

  No

• Check CSO float and swap out change if required

  Yes

  No

• All equipment is packed away. (chairs, rescue equipment, A-frame signs, etc.)

  Yes

  No

• Ensure on close all doors are locked, lights are off and alarm is switched on.

  Yes

  No

• Check any lights which did not turn off using the computer, and switch them off using the switchboard

  Yes

  No

• Count and check all 7 tablets are on the dock and left to charge overnight

  Yes

  No

• Check Frontline Sales calendar and all appointments are marked as complete

  Yes

  No

• Any maintenance issues to report (enter on Google.registers-maintenance works)

  Yes

  No

• https://docs.google.com/spreadsheets/d/1_-6VpptzDAlwrRmMaFw2Jz523yQzH6mo6D3ObiolpCM/

• Any staffing issues or examples of excellence?

  Yes

  No

• Note:

• Any patron feedback?

  Yes

  No

• Note:

• Sign Off:

  Sign

• Duty Manager Notes:

• Customer Service Notes:

• Lifeguard Notes:

• Health Club Notes:

• Additional Observations

• Images

  Media

• Email PDF Report to Sarah, Julian, Alanda, Akhil & Chastine

  

• Sign Off:

  Sign