DVP OPR Overview Trip Report revised 09 17 20- RC Comments

• Conducted on

  Date

• Prepared by

• Location

OPR Trip Report

• Property Name:

• Trip date:

  Date

• General Manager:

• Virtual or in person?:

• Report completed by:

• If virtual have phone ready with facetime

  Yes

  No

  N/A

First impression sense of arrival

• Parking grounds & landscaping & flags

  Yes

  No

  N/A

• Building signs and parking lot lights illuminated

  Yes

  No

  N/A

• Check in experience

  Yes

  No

  N/A

• Physical Distancing Signage, Mask Signage, and Hand Sanitizer stations visible and in good condition

  Yes

  No

  N/A

• Plexi Glass Shield in Place and Associate is observed wearing a mask

  Yes

  No

  N/A

• COVID documentation reviewed including Covid Enhanced Cleaning Checklist and Temp Log

  Yes

  No

  N/A

• Elevators have physical distancing signage; cabs are clean and in good condition, tracks are clean and in good condition

  Yes

  No

  N/A

• Public Area, lobby, atrium,Lobby Restroom has appropriate Covid Signage

  Yes

  No

  N/A

• Associates observed in proper and complete PPE

  Yes

  No

  N/A

• If open, pool area clean, water clear, cabana stocked

  Yes

  No

  N/A

• Open or Closed Inspect the Pool Filter room: should be well maintained, organized, free of clutter, locked and no standing/ponding water present

  Yes

  No

  N/A

• CDC sanitation and social distancing protocols in place; Safety Equipment including rescue ring, shepherd's crook, first aid available

  Yes

  No

  N/A

• Were stairwells clean free of clutter nothing stored?

  Yes

  No

  N/A

• Were all elevators fully operational, permits valid?

  Yes

  No

  N/A

Guest Rooms

• Corridors are clean and well maintained; no dirty linens in the corridors, laundry chutes and storerooms closed and locked. All corridor ceilings and floors free of stains

  Yes

  No

  N/A

• Overall impression of the guest room gives a feeling of perfect, ready, crisp and clean and entry door & viewer no smudges or finger prints. No evidence of a previous guest; room smell fresh and free of odor

  Yes

  No

  N/A

• All paper high touch items like compendiums, channel guides and throw pillows etc have been removed from the rooms

  Yes

  No

  N/A

• All brand signage for cleaning and protection in place

  Yes

  No

  N/A

• Bathroom clean & amenities are in line with guidance

  Yes

  No

  N/A

• Did water get hot quickly was water pressure good

  Yes

  No

  N/A

• Did water in sink and tub drain quickly(no standing water)

  Yes

  No

  N/A

• Did HVAC work was it quiet

  Yes

  No

  N/A

• Did WiFi work with good connection & speed

  Yes

  No

  N/A

• Was TV quality of picture good

  Yes

  No

  N/A

• Was room supplied with coffee & tea

  Yes

  No

  N/A

• Appliances including TV Remote, Telephone, Refrigerator, Coffee Maker are clean and working order

  Yes

  No

  N/A

Food & Beverage

• Open or not, Restaurant tables have been arranged for social distancing; Same for bar area and stools

  Yes

  No

  N/A

• Restaurant cleanliness & condition: behind buffet lines, bus stations and staging area. Tables should not be set up for a meal period. Discard all old products

  Yes

  No

  N/A

• Kitchen area is clean, free of clutter and secured: check refrigerators, freezers and ovens for cleanliness as well as walls, floors and ceilings. Expired products discarded

  Yes

  No

  N/A

• Exec lounge closed signage collateral removed

  Yes

  No

  N/A

• Meeting rooms clean, set with linenless tables arranged for social distancing

  Yes

  No

  N/A

Signature Programs

• Is the Fitness Center Open?

  Yes

  No

  N/A

• If open is the CDC sanitation and social distancing protocols are in place

  Yes

  No

  N/A

• Fitness center clean & supplied towels, ear buds

  Yes

  No

  N/A

• Spa clean & in good condition retail store fully stocked

  Yes

  No

  N/A

• Housekeeping Carts are in accordance with Remington signature program standards

  Yes

  No

  N/A

• Corner Pantry clean & fully stocked Food Products include Breakfast, Lunch and Dinner items, Microwave removed

  Yes

  No

  N/A

Life Safety & Security

• Was the fire panel green..."System Normal"

  Yes

  No

  N/A

• Fire alarm panel, extinguishers, fire devices have been inspected by a 3rd party vendor and are up to date

• Was the pool lift fully operational

  Yes

  No

  N/A

• Except lobby other doors secure after hrs key access

  Yes

  No

  N/A

• Emergency access key in secure box & operational

  Yes

  No

  N/A

• Hard surfaces in good condition no trip hazard

  Yes

  No

  N/A

• Approved wet floor signs used when cleaning

  Yes

  No

  N/A

• Front desk asks for ID before issuing 2nd key

  Yes

  No

  N/A

• FD confirms guest name before transferring calls

  Yes

  No

  N/A

• Kitchen rags cleaning is out sourced

  Yes

  No

  N/A

• Mechanical rooms clean and free of trash and clutter, all equipment operational, no leaks

  Yes

  No

  N/A

• Dumpster Area is free and clean of debris

  Yes

  No

  N/A

• Generator weekly test and functional: provide evidence

  Yes

  No

  N/A

Overall Service & Experience

• Were associates engaged and helpful

  Yes

  No

  N/A

• Did the overall service exceed your expectations

  Yes

  No

  N/A

• Did associates call you by name

• Brand loyal members appriciation

  Yes

  No

  N/A

• Brand loyal members benefits explained

  Yes

  No

  N/A

• Was heart of the house & offices clean & maintained

  Yes

  No

  N/A

• the Laundry room clean and free of trash and clutter, linen available on the shelves, washers and dryers operational and maintained. (Spot check dryer filters for lint)

  Yes

  No

  N/A

• Were associates in uniform with name tag

  Yes

  No

  N/A

Other

• Is this property Centalized Accounting?

  Yes

  No

  N/A

• If NonCentralized is the evidence of review document up to date, signed by the GM

  Yes

  No

  N/A

• Review of Payroll Documents for Evidence of GM review

  Yes

  No

  N/A

• Overall use of Hotel Effectiveness, IBE and PowerBI

  Yes

  No

  N/A

• All brand compliant safety trainings; self audits etc…compleded and loaded

  Yes

  No

  N/A

• All Social media sites are current for answers to reviews

  Yes

  No

  N/A

• Are there any additional comments to add to this report

• Please add any other pictures not covered above in any section

  Yes

  No