Did customer receive a phone call from the engineer prior to your visit?
If not did they receive an updated call?
What was the customers first impressions of the engineer?
Did we meet customer requirements? (Job type)
Was the work that needed to be carried out explained clearly?
What was the overall condition of the machine?
Where our detergents being used?
- Routine service calls
Customer kept up to date on any progress during the job?
Were they shown all the work once finished?
Were they taken through a demonstration of the machine?
Have they had any issues since your visit?
Is there anything we could have done to have improved this visit?
could this visit have been improved?
Overall observations and areas for development: