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EANA Leadership WalkRound

Staff Communication Skills

  • Communication with MDT, Patient, Family, Visitors etc

General Facility

  • General orderliness & cleanliness of the department, corridor & patient rooms

  • Call Bell Availability, Functionality & Nurses Response

  • Infection Prevention & Control Practices

  • Fire Safety/Emergency Preparedness

  • Waste Management

  • Linen management/ Curtains

  • Equipment & Furniture

  • Appropriate storage of medication & stock items

  • Unresolved maintenance / Biomed issues

OPEN/ INDIVIDUAL CONVERSATION WITH STAFF (Ref: Patient Safety Leadership WalkRounds™, Institute for Healthcare Improvement). Use any of the following questions):

  • “Can you think of any events in the past day or few days that have resulted in prolonged hospitalization for a patient?”

  • “Have there been any near misses that almost caused patient harm but didn’t?”

  • “Have there been any incidents lately that you can think of where a patient was harmed?

  • “What aspects of the environment are likely to lead to the next patient harm?”

  • "Is there anything we could do to prevent the next adverse event?"

  • “Can you think of a way in which the system or your environment fails you on a consistent basis?”

  • “What specific intervention from leadership would make the work you do safer for patients?”

  • “How are we actively promoting a blame-free culture and working on the development of a blame-free reporting policy?”

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