Eating

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Booking Online

• Was the booking experience simple enough? <br>

  Yes

  No

  N/A

• Did you receive your email confirmation? <br>

  Yes

  No

  N/A

Booking By Phone

• Did the staff answer the phone within 3 rings? If not how many? <br>

  Yes

  No

  N/A

• Was the member of staff who answered the phone able to deal with your whole booking?

  Yes

  No

  N/A

Arrival

• If it was dark was the building illuminated?

  Yes

  No

  N/A

• Was it clear where the entry door was?

  Yes

  No

  N/A

• Were you greeted at the door / waiter station?

  Yes

  No

  N/A

• Was your table ready and set for you on time?

  Yes

  No

  N/A

• Were the table and the settings / cutlery etc. clean?

  Yes

  No

  N/A

• Were you offered bread and water for the table when the menus were delivered?

  Yes

  No

  N/A

• Were you told about the specials when the menus were delivered?

  Yes

  No

  N/A

• Was everything on the menu available?

  Yes

  No

  N/A

Starters

• Were your starters delivered to your table within 10 minutes?

  Yes

  No

  N/A

• Did you receive a check back from your server?

  Yes

  No

  N/A

• Did your drinks order arrive before your starters?

  Yes

  No

  N/A

• Were your plates cleared within 3 minutes of finishing. A

  Yes

  No

  N/A

Mains

• Were your mains delivered within 10 minutes of your starters being cleared?

  Yes

  No

  N/A

• Did you receive a check back?

  Yes

  No

  N/A

• Were you offered further drinks?

  Yes

  No

  N/A