EDI CusServ Takeaway

• Outlet Name

• Conducted on

  Date

• Prepared by

Presentation

• Was the intial impression of the outlet welcoming?

  Yes

  No

  N/A

• Was the entrance clean and tidy?

  Yes

  No

  N/A

• Were staff clearing tables regularly, at least once every 10mins?

  Yes

  No

  N/A

• Were tables clean in addtion to being clear?

  Yes

  No

  N/A

• Was the floor clean, no food debris, litter or rubbish?

  Yes

  No

  N/A

• Were tables and seating in good repair? (eg. no graffitti or broken chairs)

  Yes

  No

  N/A

• Were any fridges and shelves clean?

  Yes

  No

  N/A

• Were staff wearing clean & correct uniforms?

  Yes

  No

  N/A

• Did the outlet appear well maintained?

  Yes

  No

  N/A

• Were you aware of any specific marketing/events activity?

  Yes

  No

  N/A

Quality of Service

• Were you/customers being served and treated in a friendly manner?

  Yes

  No

  N/A

• Were staff concentrating on customers needs rather than each other?

  Yes

  No

  N/A

• Were staff smiling?

  Yes

  No

  N/A

• Were staff attentive and available when you needed them?

  Yes

  No

  N/A

• Were you offered any added value items?

  Yes

  No

  N/A

Speed of Service

• Did you Sit in or Takeaway?

  Sit In

  Takeaway

• Were there No queues when you entered the outlet?

  Yes

  No

  N/A

• Did it take LESS THAN 2mins in the que?

  Yes

  No

  N/A

• Did it take LESS THAN 2mins to place your order and pay?

  Yes

  No

  N/A

• Did you order hot food? (N/S)

  Yes

  No

  N/A

• Did it take LESS THAN 10mins to recieve your items?

  Yes

  No

  N/A

• Did it take LESS THAN 5mins to recieve your items?

  Yes

  No

  N/A

• Were there NO ques when you entered the outlet?

  Yes

  No

  N/A

• Did it take LESS THAN 2mins in the que?

  Yes

  No

  N/A

• Did it take LESS THAN 2mins to place your order and pay?

  Yes

  No

  N/A

• Did it take LESS THAN 5mins to recieve your items?

  Yes

  No

  N/A

• Did it take LESS THAN 10mins between entering and leaving the unit?

  Yes

  No

  N/A

Product

• Was the product you wanted available?

  Yes

  No

  N/A

• What product did you originally want?

• Was there a suitable alternative available? (N/S)

  Yes

  No

  N/A

• What alternative product was available?

• Did this meet your expectations?

  Yes

  No

  N/A

• Did you recieve everything as specified on menu?

  Yes

  No

  N/A

• Did you recieve it on a clean dish with clean cuttlery?

  Yes

  No

  N/A

• Was it at the correct temperature?

  Yes

  No

  N/A

• Were there any specialist food choices available?

  Yes

  No

  N/A

• What was available?