Was the Chalkboard up to date and clear?
Were the digital windows working and displaying correct content?
Were all staff wearing correct uniform and name badges?
Was all POS correct according to VM?
Were all demos on display and working?
Were all dummies on display and in the correct places according to VM?
Was the shop floor free from clutter and dust etc?
Were all handsets and accessories displaying correct price tiles/tickets?
Were the back office boards up to date and being used correctly?
Was the back office free from clutter and clean?
Standards summary and actions
Are you also completing an RCM visit.
Effective brief completed?
(Observed or check with advisors and SMs)
All reviews and 121s completed effectively and on time?
Feedback and observations taking place?
My EE, Welcome Wallet, CRF and setup completed/used with every customer?
Effective SFM taking place?
Are demo devices setup, being used and put in customers hands?
All following We’re EE with every customer?
Effective LRC sales calls taking place?
(Please write in current dial rate and sales % MTD)
Store visit Summary (Please give a summary of your visit including any actions and deadlines)