Title Page

  • Employe Name:

  • Site conducted

  • Conducted on

  • Supervisor Full Name

Day 1- Store Appearance

  • Is the store organised, neat and tidy?

  • Which Merchandise product interests you and why?

  • What do the first thing customers notice when coming in and where do they walk?

  • What opportunities are there engaging customers in conversation?

  • What promotional displays are available in your outlet?

  • Have you seen the opening checklist?

  • List two items from the closing check list

Day 2- Prd. Knowledge

  • What is the most selling item in your store apart from FiLLi Signature?

  • What are the 2 best selling retail items? Why?

  • What hot beverages you can offer to someone who doesn't drink tea?

  • What are 3 tea varieties we sell?

  • What ice machine do you have at the store?

  • Which products use ice?

  • How do you prepare Foodles ?

  • What did you sell today? What are the ingredients?

  • Name 4 "star products" in our menu.

  • Rice bowl preparation method.

  • What is FiLLi famous for?

  • what is your favourite product from the menu? and Why?

  • What are the 3 least selling items for the week in your outlet? What is the reason?

  • What is your response when customer informs you that they have food allergy?

  • What is lactose intolerance?

  • What is the tea powder variety we are using to make our signature tea?

Day 3- Food Safety

Day 4- Customer Service

  • Please ensure that you follow the service sequence training and print your answers correctly. Use pictures where necessary. You must ensure that you have gotten a minimum of 5 customer reviews today, and it should be posted on the net like google reviews. Your supervisor has to sign this page to validate your answers?

    Induction.jpg
  • How many guests did you greet today?

  • What is the reason for not greeting enough customers?

  • What was the response from the customers?

  • How many customers did not respond to your greeting?

  • What are the opportunities for engaging customers ?

  • What is the first thing customer look at when coming into the store?

  • Where do customers walk to after entering?

  • How many regular customers did you talk to today?

  • How many google reviews did you manage today?

  • What is the reason for not getting enough reviews?

  • What is your favourite product from the menu? What do you like about the product?

  • How can you use the Service Steps? (Refer to the picture on the top)

  • Which of your skills would you like to improve?

  • How are you using your product knowledge to help customers?

  • Why is it important to Greet the customer first?

  • What questions do you use to engage customers?

Day5- Sales knowledge

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.