Title Page

  • Employe Name:

  • Site conducted

  • Conducted on

  • Supervisor Full Name

Day 1- Store Appearance

  • Is the store organised, neat and tidy?

  • Which Merchandise product interests you and why?

  • What do the first thing customers notice when coming in and where do they walk?

  • What opportunities are there engaging customers in conversation?

  • What promotional displays are available in your outlet?

  • Have you seen the opening checklist?

  • List two items from the closing check list

Day 2- Prd. Knowledge

  • What is the most selling item in your store apart from FiLLi Signature?

  • What are the 2 best selling retail items? Why?

  • What hot beverages you can offer to someone who doesn't drink tea?

  • What are 3 tea varieties we sell?

  • What ice machine do you have at the store?

  • Which products use ice?

  • How do you prepare Foodles ?

  • What did you sell today? What are the ingredients?

  • Name 4 "star products" in our menu.

  • Rice bowl preparation method.

  • What is FiLLi famous for?

  • what is your favourite product from the menu? and Why?

  • What are the 3 least selling items for the week in your outlet? What is the reason?

  • What is your response when customer informs you that they have food allergy?

  • What is lactose intolerance?

  • What is the tea powder variety we are using to make our signature tea?

Day 3- Food Safety

  • What is the full form of HACCP?

  • What is the full form of PPM ?

  • What is the unit of temperature?

  • What is full form of MRD?

  • What is the use of pH paper?

  • What is the name of tablet used for vegetable wash?

  • How to wash hands as per SOP ?

  • Which are the checklist used in store and describe its purpose?

  • What is purpose of liquid degreaser?

  • How to calibrate the thermometer?

  • What is the purpose of thermometer?

  • What is the required temperature range to maintain a chiller?

  • What is the required temperature range to maintain a deep freezer?

  • What is the temperature Danger zone for food?

  • What is temperature required for cooked food?

  • What is shelf life?

  • What are color grade for cutting boards and knife and its purposes?

Day 4- Customer Service

  • Please ensure that you follow the service sequence training and print your answers correctly. Use pictures where necessary. You must ensure that you have gotten a minimum of 5 customer reviews today, and it should be posted on the net like google reviews. Your supervisor has to sign this page to validate your answers?

    Induction.jpg
  • How many guests did you greet today?

  • What is the reason for not greeting enough customers?

  • What was the response from the customers?

  • How many customers did not respond to your greeting?

  • What are the opportunities for engaging customers ?

  • What is the first thing customer look at when coming into the store?

  • Where do customers walk to after entering?

  • How many regular customers did you talk to today?

  • How many google reviews did you manage today?

  • What is the reason for not getting enough reviews?

  • What is your favourite product from the menu? What do you like about the product?

  • How can you use the Service Steps? (Refer to the picture on the top)

  • Which of your skills would you like to improve?

  • How are you using your product knowledge to help customers?

  • Why is it important to Greet the customer first?

  • What questions do you use to engage customers?

  • Describe two ways an employee can effectively "Respond" to a customer's needs or questions at Filli.

  • Explain the meaning of the "T" in G.R.E.A.T. and give an example of how you can deliver a "Tangible" experience for customers.

  • A customer seems frustrated about a long wait time. How would you apply the G.R.E.A.T. principles to effectively handle this situation?

  • Rate your overall understanding of the G.R.E.A.T. service philosophy and your ability to apply it in your role at Filli on a scale of 1-5.

Sales

  • The most common beverage sold in my store in the morning is

  • the most common food sold in my store in the morning is

  • The most common beverage sold in my store in the evening is

  • The most common food sold in my store in the evening is

  • APC for my store in this month is

  • The amount I am going to increase for this month (coming month) is

  • What are the key benefits of retail tea pouches

  • How can you effectively recommend complimenting beverage and food pairing to enhance customer experience?

  • A customer seems unsure about the menu; what questions would you ask to better understand their preferences?

  • A customer mentions they're in a hurry. How would you adapt your selling approach to accommodate their needs?

  • You notice a customer examining the tea merchandise. How could you initiate a conversation to learn about their needs and interests?

  • On a scale of 1-5, how confident are you in your ability to have an engaging, informative dialogue with customers about Filli's teas and products?

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.