Title Page
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Employe Name:
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Site conducted
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Conducted on
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Supervisor Full Name
Day 1- Store Appearance
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Is the store organised, neat and tidy?
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Which Merchandise product interests you and why?
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What do the first thing customers notice when coming in and where do they walk?
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What opportunities are there engaging customers in conversation?
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What promotional displays are available in your outlet?
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Have you seen the opening checklist?
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List two items from the closing check list
Day 2- Prd. Knowledge
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What is the most selling item in your store apart from FiLLi Signature?
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What are the 2 best selling retail items? Why?
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What hot beverages you can offer to someone who doesn't drink tea?
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What are 3 tea varieties we sell?
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What ice machine do you have at the store?
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Which products use ice?
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How do you prepare Foodles ?
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What did you sell today? What are the ingredients?
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Name 4 "star products" in our menu.
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Rice bowl preparation method.
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What is FiLLi famous for?
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what is your favourite product from the menu? and Why?
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What are the 3 least selling items for the week in your outlet? What is the reason?
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What is your response when customer informs you that they have food allergy?
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What is lactose intolerance?
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What is the tea powder variety we are using to make our signature tea?
Day 3- Food Safety
Day 4- Customer Service
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Please ensure that you follow the service sequence training and print your answers correctly. Use pictures where necessary. You must ensure that you have gotten a minimum of 5 customer reviews today, and it should be posted on the net like google reviews. Your supervisor has to sign this page to validate your answers?
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What is the reason for not greeting enough customers?
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What was the response from the customers?
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How many customers did not respond to your greeting?
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What are the opportunities for engaging customers ?
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What is the first thing customer look at when coming into the store?
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Where do customers walk to after entering?
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How many regular customers did you talk to today?
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What is the reason for not getting enough reviews?
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What is your favourite product from the menu? What do you like about the product?
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How can you use the Service Steps? (Refer to the picture on the top)
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Which of your skills would you like to improve?
- Greeting
- Responding
- Engaging
- Selling
- Communication
- I am all good
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How are you using your product knowledge to help customers?
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Why is it important to Greet the customer first?
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What questions do you use to engage customers?
Day5- Sales knowledge
