English PAX survey

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• I hvilken afdeling laves undersøgelsen?

  Select Check-in Gate Transfer Ticket office Lounge Ankomst

  • Check-in
  • Gate
  • Transfer
  • Ticket office
  • Lounge
  • Ankomst

• Which airline are you travelling with?

• What booking class are you travelling on?

  First

  Business

  Economy

• How many times have you travelled in the past 12months?

CHECK-IN

• Where did you check in?

  Self service/online

  Bagdrop

  Economy

  Business

• How was your impression of the friendliness and courtesy of the check-in staff?

  Excellent

  Very Good

  Good

  Average

  Poor

• Do you remember if you had eye contact with the check-in staff?

  Yes

  No

  N/A

• Did the check-in staff adress you by name?

  Yes

  No

  N/A

• What is your impression of the amount of information given?

  Excellent

  Very Good

  Good

  Average

  Poor

• If you had any special requests - were these met?

  Yes

  No

  Partly

  N/A

• How did the check in time feel?

  Short

  Not so long

  Long

  Very long

  Incredibly long

LOUNGE

• Did you use the Novia / CPH Apartments?

  Yes

  No

• How was your impression of the friendliness and courtesy of the lounge staff?

  Excellent

  Very Good

  Good

  Average

  Poor

GATE

• How did the waiting time at the gate feel?

  Short

  Not so long

  Long

  Very long

  Incredibly long

• How was your impression of the friendliness and courtesy of the gate staff?

  Excellent

  Very Good

  Good

  Average

  Poor

• What is your impression of the amount of information given?

  Excellent

  Very Good

  Good

  Average

  Poor

• If you had any special requests - were these met?

  Yes

  No

  Partly

  N/A