Title Page
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Conducted on
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Prepared by
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Location
Checklist
Exterior
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Parking area clean and all dustbins empty and visible
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External braai area clean and fully operational
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Current A1 promotional POS displayed
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Clean trolleys
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Customer seating area clean and tidy
Entrance
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Promotional flyer stand visible and full
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Baskets clean and available
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Manager/ Assistant manager visible on the sales floor
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All lights operational
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Air curtains operational
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Suggestion Box operational
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Entrance mat clean and positioned at the entrance
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Product tasters (Warm & experienced staff member promoting
Front End
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Checkout station clean and operational
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Friendliness & Customer Service
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Packaging Available
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Current flyer available at all tills
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"Next customer" TV operational and used
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Manager, Assistant Manager and Supervisor photos on notice board
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Updated notice board - Charities and donations
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Staff Awareness/ Promotions
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No products displayed at the till
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Lanyard checklist - Manager & Supervisors
Receiving & Backup
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Invoices displayed on clipboard and ready for GRV
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Receiving station clean and all Eskort stamps locked away
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Receiving clean & not cluttered with returns
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Receiving scale clean, operational and calibrated
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No stock standing unattended outside the fridge or freezer
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Fridge & freezer neatly packed, labeled and organised as per Quantum Lean
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All cheese locked away in security trolley
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Fire escape unobstructed
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Lights working
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Toilets clean and "customer friendly"
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Staff canteen clean and tidy
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Store Room clean, well packed and organised as per Quantum Lean
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ICLEAN equipment visible and utilized
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Lanyard Checklist - Manager & Supervisors
POS - Point Of Sale
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Shelf Edge label neatly cut and displayed on the left corner of the shelf
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TVs operational with current themes
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Lollipop stand/ A4 POS and 1/4 A4 price card displayed at all promotional lines
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Lollipop stands in all bins
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A4 hanging POS visible in all upright cabinets
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A1 Hamper poster visible and displayed at Hampers
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No supplier POS displayed without approval
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Lanyard Checklist - Manager & Supervisors
Cleanliness/ Asset Care
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Floor clean and not cluttered
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No supplier stands on sales floor
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No Pallet Jack standing around on the sales floor
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Bins clean & neatly stacked
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Manager Office & Cash Office neat and organised
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Bulk customer section neat & organised with price lists
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No unattended stock on sales floor
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No broken tiles
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No damaged walls
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Snake run cleaned & well stocked
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Cleaning roster visible
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ICLEAN equipment visible and utilized
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Fridge/ Freezer cabinets cleaned
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Lanyard Checklist - Manager & Supervisors
Staff Appearance
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Uniform/ Neatness/ Name Badge
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All merchandisers wearing caps
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No Branded Jeans
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All kitchen staff wearing disposable gloves and hairnets
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All general staff in safety shoes
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Cashiers - No open shoes
RTE - Delicious to go
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Correct RTE range as per market
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Full grab and go selection
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Core range available and well displayed
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Hot & Fresh
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Tasters Offered to customers
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Weekly Special communicated
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Chips & Kota special available
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Price Labels on all products
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Visible equipment clean and well maintained
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Service counter clean and tidy
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Correct packaging available
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Hygiene Standards adhered to
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30min cleaning alarm visible and adhered to
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Kitchen clean & organised
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Kitchen equipment operational & clean
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Stock rotation/ Expiry dates
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Cleaning roster visible
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ICLEAN equipment visible and utilized
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Lanyard Checklist - Manager & Supervisors
Merchandise
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EDLP bacon special available and well displayed
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General quality, stock rotation & expiry dates
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Full rib range available
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Full bacon range available
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Acceptable Value Add range as per market
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Acceptable RS range as per market
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Full Loaves, Polony & Ham range as per market
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Full Russian, Vienna, Sausage range as per market
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Full forming range as per market
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Full Hamper Range
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Stock displayed at correct temp
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Good merchandising standards
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Stock On Hand report available on request
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Stock Movement report available on request
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"Dog Line" identified and action plan available on request
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Lanyard Checklist - Manager & Supervisors
