Title Page
-
Audit Title
-
Manager
-
Staff on shift
-
Conducted on
-
Prepared by
First Contact
-
Signage clear and visible (lights on)?
-
Parking lot neat and well maintained?
-
Bins clean and usable?
Landing Zone
-
Temperature in restaurant comfortable? (Not too hot or cold?)
-
Is the customer area spotless? (Drinks machine, tables and chairs, floors)
-
Music appropriate?
-
POP/advertising in line with current FAF Window?
-
Is the team visible/making eye contact/ready to serve?
The Decider
-
Is the counter glass clean, free of smudges and all the counter clings present and in good condition?
-
Is the team in full, clean uniform? (Black trousers, Subway approved polo/shirt, apron, name badge, hat & hair net required for hair tied up collar)
-
Are all types of bread available?
-
Does the food look fresh and appealing?
-
Is the crisps rack and bottle fridge fully stocked?
-
Is the cookie cabinet & basket fully stocked?
The Main Event
-
Is the team asking if subs are cold?
-
Is the team up-selling footlong, large drink/coffee syrup and cookies?
-
Is the team asking customers for Subcard?
-
Is the team handing out receipts?
-
Is the team offering TellSubway?
Conclusions
-
Did the look of the restaurant exceed your expectations?
-
On a scale of 1 to 10, how would you rate the look of the restaurant?
-
Would you recommend this store to your friends?
-
Would you come back?
