EXECUTIVE - MOD CHECKLIST

• Site conducted

  Select

• Hotel Occupancy (in %)

• Arrivals expected

• Departures expected

• Conducted on

  Date

• Prepared by

• Location
  Address

OVERALL COMMENTS

• undefined

ENTRANCE

• GENERAL COMMENTS

• Doorman/porter present at arrival

  Yes

  No

  N/A

• Car door opening assistance

  Yes

  No

  N/A

• Luggage assistance

  Yes

  No

  N/A

• Hotel entrance clean and tidy

  Yes

  No

  N/A

• Was HSK available in driveway on rounds?

  Yes

  No

  N/A

• Was Valet available in driveway at all time?

  Yes

  No

  N/A

• Was Security or Road Marshal available in driveway?

  Yes

  No

  N/A

• Was traffic well maintain in the driveway?

  Yes

  No

  N/A

• Was driveway cleanliness well maintain?

  Yes

  No

  N/A

CONCIERGE/ RECEPTION

• GENERAL COMMENTS

• Adequate # colleagues

  Yes

  No

  N/A

• Guests immediately acknowledged

  Yes

  No

  N/A

• Reception desk clean & tidy

  Yes

  No

  N/A

• Guests escorted (not directed)

  Yes

  No

  N/A

• Guest names used

  Yes

  No

  N/A

• Colleagues smiling

  Yes

  No

  N/A

• Colleagues attentive (no leaning / slouching)

  Yes

  No

  N/A
VIP ROOM INSPECTION

• GENERAL COMMENTS & ROOM DETAILS

• Elevator

  Yes

  No

  N/A

• Guest room floor

  Yes

  No

  N/A

• Guest room wifi & mobile signal

  Yes

  No

  N/A

• Entrance area

  Yes

  No

  N/A

• TV Console area

  Yes

  No

  N/A

• Bed Side table

  Yes

  No

  N/A

• Living room

  Yes

  No

  N/A

• Wardrobe

  Yes

  No

  N/A

• Mini-bar

  Yes

  No

  N/A

• Balcony

  Yes

  No

  N/A

• Bathroom

  Yes

  No

  N/A

• Welcome amenity

  Yes

  No

  N/A

CLUB LOUNGE

• GENERAL COMMENTS

• Areas clean and tidy

  Yes

  No

  N/A

• Adequate # colleagues

  Yes

  No

  N/A

• Guests immediately acknowledged

  Yes

  No

  N/A

• Club lounge desk clean & tidy

  Yes

  No

  N/A

• Guest names used

  Yes

  No

  N/A

• Buffet items replenished and presentable - Afternoon Tea

  Yes

  No

  N/A

• Buffet items replenished and presentable -Dinner

  Yes

  No

  N/A

• Colleagues smiling

  Yes

  No

  N/A

• Colleagues attentive (no leaning / slouching)

  Yes

  No

  N/A

PUBLIC AREAS / POOL

• GENERAL COMMENTS

• No evidence of litter / cigarette butts

  Yes

  No

  N/A

• Lighting in good working order

  Yes

  No

  N/A

• Umbrellas in good repair

  Yes

  No

  N/A

• Restrooms: liquid soap replenished

  Yes

  No

  N/A

• Restrooms: sufficient hand towels

  Yes

  No

  N/A

• Lifeguard on duty till 20:00hrs

  Yes

  No

  N/A

• Sunbeds and towel counters neatly arranged

  Yes

  No

  N/A

GYM

• GENERAL COMMENTS

• Colleague available in gym area to assist guests

  Yes

  No

  N/A

• Gymnasium odour free

  Yes

  No

  N/A

• Television monitors in good working order

  Yes

  No

  N/A

• Mirrors/windows clean and smear free

  Yes

  No

  N/A

• Tiling and floor mats in good repair

  Yes

  No

  N/A

• Clean towels available

  Yes

  No

  N/A

• Laundry basket emptied (not full)

  Yes

  No

  N/A

SPA

• GENERAL COMMENTS

• Colleague available in the reception

  Yes

  No

  N/A

• Reception clean, tidy and well maintained

  Yes

  No

  N/A

• Changing room and bathroom clean and tidy

  Yes

  No

  N/A

• Changing rooms well ventilated

  Yes

  No

  N/A

• Sauna / steamroom clean and free of debris

  Yes

  No

  N/A

• Appropriate music played

  Yes

  No

  N/A

TEA LOUNGE

• GENERAL COMMENTS

• Overall Cleanliness

  Yes

  No

  N/A

• All light fixtures working

  Yes

  No

  N/A

• Associates appearance

  Yes

  No

  N/A

• Appropriate music & light levels

  Yes

  No

  N/A

• Temperature

  Yes

  No

  N/A

THE RESTAURANT

• GENERAL COMMENTS

• Management Presence

  Yes

  No

  N/A

• Hostess was available at the desk

  Yes

  No

  N/A

• Overall Cleanliness

  Yes

  No

  N/A

• All light fixtures working

  Yes

  No

  N/A

• Associates appearance

  Yes

  No

  N/A

• Appropriate music & light levels

  Yes

  No

  N/A

• Temperature

  Yes

  No

  N/A

IN ROOM DINING

• GENERAL COMMENTS

• Overall Cleanliness

  Yes

  No

  N/A

• Associates appearance

  Yes

  No

  N/A

• Table/trolley set-up

  Yes

  No

  N/A

• Temperature

  Yes

  No

  N/A

THE PATISSERIE

• GENERAL COMMENTS

• Overall Cleanliness

  Yes

  No

  N/A

• All light fixtures working

  Yes

  No

  N/A

• Associates appearance

  Yes

  No

  N/A

• Appropriate music & light levels

  Yes

  No

  N/A

• Temperature

  Yes

  No

  N/A

BALLROOM

• undefined

• Management Presence

  Yes

  No

  N/A

• Overall Cleanliness

  Yes

  No

  N/A

• All light fixtures working

  Yes

  No

  N/A

• Associates appearance

  Yes

  No

  N/A

• Appropriate music & light levels

  Yes

  No

  N/A

• Temperature

  Yes

  No

  N/A

LEASED OUTLETS (NAZCAA & AUGUST)

• GENERAL COMMENTS

• Number of Reservations

  Yes

  No

  N/A

• Special Events

  Yes

  No

  N/A

• Other Observations

  Yes

  No

  N/A

GENERIC EMPLOYEES

• GENERAL COMMENTS

• Dressed in a clean, pressed and complete uniform

  Yes

  No

  N/A

• Wear name badges (i.e. if applicable)

  Yes

  No

  N/A

• Well groomed

  Yes

  No

  N/A

• Maintain eye contact with the guest

  Yes

  No

  N/A

• Have a good working knowledge of the English language

  Yes

  No

  N/A

• Treat all other colleagues with respect and integrity

  Yes

  No

  N/A

FRONT OFFICE - EMPLOYEES

• GENERAL COMMENTS

• Where can guests enjoy live music in the restaurant/bar?

  Yes

  No

  N/A

• Do we still have available rooms for tonight?

  Yes

  No

  N/A

• Ask any specific product knowledge question?

  Yes

  No

  N/A
GUEST ENGAGEMENT

• GUEST DETAILS (Name & Room #)

• FEEDBACK

CASE FOLLOW UP

• Reference (type)

• ACTION