Consistent & Quick

Greeted guest within 5 seconds

Deliver the food to the guest within 4:00 minutes

Order Accuracy

At Speaker Box - Order Confirmation Screen working (If not order was repeated to guest)

At - Window - Repeated the order back to the guest (before / at time) of taking payment

At - Handing order to guest - Repeated order back to guest before handing out with special emphasis on custom orders

Warm & Friendly

At Speaker Box - Greet guest with a warm & friendly greeting

At Drive Thru Window - Friendly greeting at the drive thru window, friendly demeanor, smiles,

Handing the order to the guest - Used a parting - "Thank you / See you soon" or like parting phrase

Overall Accuracy - Did I get everything I asked for ?

Food is correctly made to build & guest request

Napkins provided, and / or as applicable/requested - condiments, utensils, or any other accessory item in the bag or provided.

Training / Calibration / Feedback - NON SCORED

Power - Words used during transaction - Were power words used? (Absolutely, etc.)

Suggestive Sell - Was an upsell attempted anywhere in the visit?

Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.