Greeted guest within 5 seconds
Deliver the food to the guest within 4:00 minutes
At Speaker Box - Order Confirmation Screen working (If not order was repeated to guest)
At - Window - Repeated the order back to the guest (before / at time) of taking payment
At - Handing order to guest - Repeated order back to guest before handing out with special emphasis on custom orders
At Speaker Box - Greet guest with a warm & friendly greeting
At Drive Thru Window - Friendly greeting at the drive thru window, friendly demeanor, smiles,
Handing the order to the guest - Used a parting - "Thank you / See you soon" or like parting phrase
Food is correctly made to build & guest request
Napkins provided, and / or as applicable/requested - condiments, utensils, or any other accessory item in the bag or provided.
Power - Words used during transaction - Were power words used? (Absolutely, etc.)
Suggestive Sell - Was an upsell attempted anywhere in the visit?