Express Training 2.0

• Conducted on

  Date

• Restaurant #

• Prepared by

Consistent Quick & Sales

• Greeted guest within 5 seconds

  Yes

  No

  Used Be Right With You

• Used Script?

  Yes

  Attempted Needs Work

  No

• Suggestive Sold at Any Point During Transaction?

  Select Up Sold Combo Up Sold Tacos Up Sold (Another Item) Did not upsell Sandwich or Combo Question?

  • Up Sold Combo
  • Up Sold Tacos
  • Up Sold (Another Item)
  • Did not upsell
  • Sandwich or Combo Question?

• Delivered Food to Guest within 4 minutes?

  Yes

  4:01 to 5:00 minutes

  5:01 to 6:00 minutes

  > 6 minutes

Order Accuracy "The 3 Repeats"

• At Speaker Box - OCS working

  OCS Working

  Not Working

• Repeated Order at Speaker or Asked if OCS correct?

  Yes Repeated

  No Missed Repeat

• Repeated Order @ Window Before / @ Time of Taking Payment

  Yes Repeated

  No Missed Repeat

• Repeated Order Handing Order to Guest?

  Yes Repeated

  No Missed Repeat

Warm & Friendly

• At Speaker Box - Greet Guest with Warm & Friendly Greeting?

  Yes

  No

  Used Be Right With You

• At Drive Thru Window - Friendly Greeting @ Drive Thru Window, Friendly Demeanor, Smiles

  Yes

  No did not meet expectation

• Handing Order to Guest - Used a 2 Part "Parting Phrase" e.g. (Thank you / See you Soon)

  Yes 2 part send off

  Used Parting but not 2 part

  No

Overall Accuracy - Did I get everything I asked for?

• Food is Correctly Made to Build & Guest Request?

  Yes Made Correctly

  No - Possible Guest Complaint

• Fries, Ancillary Items, Hot, Fresh from a Guest Perspective

  Yes

  Warm NOT Hot

  Cold or Other Issue

• Napkins, &/or as applicable/requested: condiments, utensils, sauces, or any other accessory item is in the bag or provided?

  Yes

  No - I am missing something

Training Calibration Feedback

• ES 2+ - Power words used during transaction?

  Yes - Power Word(s) Used

  No

In Moment Style Feedback (Slide Rating 5,4,3,2,1)

• Overall Satisfaction (From Guest Perspective)

• Guest Service (From Guest Perspective)

• Overall Quality of Food (From Guest Perspective)

• Speed of Service - Guest Perception of the Speed from Order Taking to Receiving of Food

• Clean - Guest Perspective of Drive Thru Lane, Drive Thru Window Area (including any walls), Ledges, POP / Stickers