Greeted guest within 5 seconds
Deliver the food to the guest within 4:00 minutes
At Speaker Box - Order Confirmation Screen working (If not order was repeated to guest)
At - Window - Repeated the order back to the guest (before / at time) of taking payment
At - Handing order to guest - Repeated order back to guest before handing out with special emphasis on custom orders
At Speaker Box - Greet guest with a warm & friendly greeting
At Drive Thru Window - Friendly greeting at the drive thru window, friendly demeanor, smiles,
Handing the order to the guest - Used a parting - "Thank you / See you soon" or like parting phrase
Food is correctly made to build & guest request
Napkins provided, and / or as applicable/requested - condiments, utensils, or any other accessory item in the bag or provided.
Power - Words used during transaction - Were power words used? (Absolutely, etc.)
Suggestive Sell - Was an upsell attempted anywhere in the visit?
Menu boards are clean with no missing numbers
POP is correct and no empty frames or missing POP
DT lane is clean and free of debris
DT window, ledge and surrounding wall are clean and in good condition