Express Training

• Conducted on

  Date

• Restaurant Number

• Prepared by

Consistent & Quick

• Greeted guest within 5 seconds

  Yes

  No

• Deliver the food to the guest within 4:00 minutes

  Yes

  4:01 to 5:00

  > 5 min

Order Accuracy

• At Speaker Box - Order Confirmation Screen working (If not order was repeated to guest)

  Yes

  No

• At - Window - Repeated the order back to the guest (before / at time) of taking payment

  Yes

  No

• At - Handing order to guest - Repeated order back to guest before handing out with special emphasis on custom orders

  Yes

  No

Warm & Friendly

• At Speaker Box - Greet guest with a warm & friendly greeting

  Yes

  No

  Used Be Right w/ You

• At Drive Thru Window - Friendly greeting at the drive thru window, friendly demeanor, smiles,

  Yes

  No

• Handing the order to the guest - Used a parting - "Thank you / See you soon" or like parting phrase

  Yes

  No

Overall Accuracy - Did I get everything I asked for ?

• Food is correctly made to build & guest request

  Yes - Correct

  No - Not Correct

• Napkins provided, and / or as applicable/requested - condiments, utensils, or any other accessory item in the bag or provided.

  Yes, Napkins etc.

  No

Training / Calibration / Feedback - NON SCORED

• Power - Words used during transaction - Were power words used? (Absolutely, etc.)

  Yes

  No

• Suggestive Sell - Was an upsell attempted anywhere in the visit?

  Yes

  No

Cleanliness and condition

• Menu boards are clean with no missing numbers

  Yes

  No

  N/A

• POP is correct and no empty frames or missing POP

  Yes

  No

  N/A

• DT lane is clean and free of debris

  Yes

  No

  N/A

• DT window, ledge and surrounding wall are clean and in good condition

  Yes

  No

  N/A