Facility Inspection

Information

Document No.
Audit Title
Client / Site
Conducted on
Prepared by
Location
Personnel

Inspection - Facility

Exterior/Grounds/Common Area

PARKING LOT - CLEAR OF SNOW, ICE, TRIMMINGS, TRASH
PARKING LOT - CURBS & LINES PAINTED CLEARLY & BRIGHT
PARKING LOT - CLEAN & CLEAR OF SNOW, ICE, TRIMMINGS, TRASH
PARKING LOT - PROPER PARKING SIGNS IN PLACE
PARKING LOT - ALL LIGHTS WORKING & TIMER SET
SIDEWALKS - CLEAN & CLEAR OF SNOW, ICE, TRIMMINGS, TRASH
SIDEWALKS - FREE OF DANGEROUS CRACKS AND HAZARDS
LANDSCAPING - ALIVE, TRIMMED & MAINTAINED
LANDSCAPING - BEDS MULCHED & TRASH FREE
LANDSCAPING - IRRIGATION & LIGHTING FUNCTIONING
BUILDING - EXTERIOR WALLS, ROOF & STRUCTURE WELL MAINTAINED
BUILDING - EXTERIOR TRIM & RAILINGS CLEAN & MAINTAINED
BUILDING - EXTERIOR WINDOWS CLEAN
BUILDING - EXTERIOR LIGHTS CLEAN & ILLUMINATED
BUILDING - INTERIOR COMMON AREA CLEAN AND IN GOOD REPAIR
SIGNAGE - ALL EXTERIOR SIGNS WORKING PROPERLY & TIMERS SET

FURNISHINGS - MAIN FLOOR

GUEST CONTACT: TABLES STRAIGHT & LEVELED WITH PROPER GLIDES
GUEST CONTACT - TABLES PROPERLY OILED, CLEAN OR LINENS SET
GUEST CONTACT: TABLE BASES CLEAN AND IN GOOD REPAIR
GUEST CONTACT: PLACE SETTINGS CORRECTLY & NEATLY SET
GUEST CONTACT: PLACE SETTINGS CLEAN
GUEST CONTACT: CHAIRS CLEAN AND IN GOOD REPAIR

INTERIOR - WALLS, FLOORS, LIGHTS, STRUCTURE

ENTRY - FRONT DOOR/GATE IS CLEAN & WORKING PROPERLY
ENTRY - FLOORS MAINTAINED & IN GOOD CONDITION
ENTRY - FLOOR MATS PRESENT & CLEAN
ENTRY - REQUIRED SIGNAGE PRESENT & IN GOOD CONDITION
ENTRY - HOSTESS STAND CLEAN AND ORGANIZED
ENTRY - PHONES CLEAN & UNTANGLED
ENTRY - COMPUTERS CLEAN, DUST-FREE & CAREFULLY MAINTAINED
ENTRY - TOOTHPICKS, MINTS, BUSINESS CARDS & BROCHURES STOCKED
ENTRY - WALLS & FURNITURE CLEAN & IN GOOD CONDITION
ENTRY - WINE WALL CLEAN & DUSTED
ENTRY - WINE WALL PROPERLY STOCKED
ENTRY - LIGHT FIXTURES CLEAN AND BULBS FUNCTIONING CORRECTLY
ENTRY - CEILING CLEAN AND IN GOOD REPAIR
ENTRY - PLANTS CLEAN, HEALTHY & WELL MAINTAINED
MAIN DINING FLOORS CLEAN & IN GOOD CONDITION
MAIN DINING BASEBOARDS & WALL PLATES PROPERLY CLEANED
MAIN DINING WALLS CLEAN & IN GOOD CONDITION
MAIN DINING CELINGS CLEAN & IN GOOD CONDITION, INCL. EXPOSED DUCTS
MAIN DINING LIGHTING FIXTURES CLEAN & BULBS FUNCTIONING CORRECTLY
MAIN DINING SPOT LIGHTS CENTERED ON DESIGNATED LOCATIONS
MAIN DINING ART & DÉCOR PROPERLY DISPLAYED, IN GOOD REPAIR, & SECURE
MAIN DINING WINDOWS - CLEAN ON THE INSIDE TOP TO BOTTOM
MAIN DINING PLANTS CLEAN, HEALTHY & WELL MAINTAINED
EVENT ROOM FLOORS & BASEBOARDS CLEAN & IN GOOD CONDITION
EVENT ROOM WALLS CLEAN & IN GOOD CONDITION
EVENT ROOM CEILINGS CLEAN & IN GOOD CONDITION
EVENT ROOM LIGHT FIXTURES CLEAN & BULBS FUNCTIONING CORRECTLY
EVENT ROOM ART & DÉCOR PROPERLY DISPLAYED, IN GOOD REPAIR, & SECURE
EVENT ROOM WINDOWS - CLEAN ON THE INSIDE TOP TO BOTTOM
GUEST CONTACT: BANQUETTES CLEAN & FREE OF DEFECTS
GUEST CONTACT: LINEN IS CLEAN, PROPERLY SET & FREE OF DEFECTS
PATIO FURNITURE - CLEAN, SECURE & IN GOOD CONDITION
HIGH CHAIRS - CLEAN & PROPERLY STACKED
BOOSTER SEATS - CLEAN & PROPERLY STORED
EXTRA CHAIRS - CLEAN & PROPERALY STORED

POS, SERVER, AND BUSSER STATIONS

POS STNS - CLEAN & ORGANIZED, CLUTTER-FREE
POS STNS - COMPUTERS CLEAN, DUST-FREE & WELL MAINTAINED
POS STNS - STRUCTURALLY WELL-MAINTAINED
SERVER STNS - CLEAN & ORGANIZED, CLUTTER-FREE
SERVER STNS - FULLY STOCKED
SERVER STNS - STRUCTURALLY WELL-MAINTAINED
SERVER STNS - SODA OPTIONS ADHERE TO COCA-COLA CONTRACT
SERVER STNS - SODA MACHINE IS CLEAN AND WELL MAINTAINED
SERVER STNS - HAND SINKS WORKING PROPERLY
SERVER STNS - SOAP & TOWELS PROPERLY STOCKED
RESET STNS - CLEAN & ORGANIZED
RESET STNS - FULLY STOCKED
RESET STNS - STRUCTURALLY WELL-MAINTAINED

BAR

BAR COUNTER CLEAN & IN GOOD REPAIR
BAR COUNTER NEATLY ORGANIZED
BAR LIGHT FIXTURES CLEAN & IN GOOD REPAIR
BAR CEILINGS CLEAN AND FREE OF STAINS
BAR FLOORS CLEAN (INCLUDING UNDER/BEHIND EQUIPMENT)
BAR DRAINS CLEANED OUT & IN GOOD CONDITION
BAR FAUCETS DRIP-FREE
BAR PLUMBING WORKING PROPERLY (HOT & COLD)
BAR GLASSWARE CLEAN, ORGANIZED & PROPERLY STOCKED
BAR COFFEE/ESPRESSO MACHINE CLEANED AND FUNCTIONING PROPERLY
BAR ICE SCOOP HOLDERS CLEAN & SANITARY
BAR ICETAINER IS CLEAN AND SANITARY
BAR SODA GUNS CLEAN & SANITARY
BAR BEER TAPS CLEAN, INCLUDING SURROUNDING AREA
BAR STOOLS CLEAN, FREE OF DEFECTS, WELL MAINTAINED
HAND SINK WORKING PROPERLY
SOAP & TOWELS PROPERLY STOCKED
REFRIGERATORS HOLDING TEMPERATURE
LIQUOR PROPERLY SECURED
ALL LIQUOR LAWS BEING FOLLOWED (CLICKERS, STORAGE, LABELS, ETC)

RESTROOMS

TOILET PARTITIONS CLEAN, SECURE, & GRAFFITI FREE
TOILETS & URINALS FLUSHING PROPERLY
TOILET LIDS SECURE
TOILET-PAPER CONTAINERS IN PLACE & STOCKED
COUNTERTOPS SINKS & FAUCETS CLEAN & SECURE
MIRRORS CLEAN AND MAINTAINED
SOAPS & TOWELS PROPERLY STOCKED
FLOORS & GROUT CLEAN
DETAIL CLEANING DONE
ADEQUATE VENTILATION (COCONUT OR TROPICAL FRAGRANCE)
GARBAGE CAN LOCATED BY EXIT DOOR FOR GUEST CONVENIENCE

MANAGEMENT AND ADMINISTRATION

MGMT OFFICE IS CLEAN & ORGANIZED
MGMT SAFE IS LOCKED & SECURE
MGMT-OFFICE HVAC ALLOWS COMPUTERS TO STAY COOL
MGMT OFFICE COMPUTERS ARE CLEAN & CAREFULLY MAINTAINED
MGMT COMPUTERS ARE PROTECTED VIA SECURITY FIREWALL
POS SYSTEM IS PROTECTED VIA A PCI-COMPLIANT FIREWALL
EMP FILES: ALL WORK STATUS DOCS (I-9s + ID & ELIGIBILITY DOS)
EMP FILES: ALL HEALTH DEPT DOCS (FOOD HANDLER PERMIT)
EMP FILES: ALL ALCOHOL DOCS (ALCOHOL SERVER PERMIT)
MGRS KNOW LOCATION OF: ELECTRICAL PANELS 1
MGRS KNOW LOCATION OF: MAIN WATER SHUT-OFF 1
MGRS KNOW LOCATION OF: GREASE TRAP LID
MGRS KNOW LOCATION OF: FIRE SUPPRESSION PULLS
EMERG.PROCEDURES.BINDER: POWER-FAILURE CHECKLIST
EMERG.PROCEDURES.BINDER: POS SYSTEM CRASH
EMERG.PROCEDURES.BINDER: NATURAL DISASTER
EMERG.PROCEDURES.BINDER: CRIMINAL ACTIVITY
EMERG.PROCEDURES.BINDER: STAFF & GUEST HEALTH EMERG.
ARE THE FOLLOWING SERVICE CONTRACTS IN PLACE & WORKING? HOOD CLEANING?
ARE THE FOLLOWING SERVICE CONTRACTS IN PLACE & WORKING? FIRE SUPRESSION & 450-DEGREE LINKS (6-12 MONTHS)
ARE THE FOLLOWING SERVICE CONTRACTS IN PLACE & WORKING? FIRE EXTINGUISHERS?
ARE THE FOLLOWING SERVICE CONTRACTS IN PLACE & WORKING? PEST CONTROL?
ARE THE FOLLOWING SERVICE CONTRACTS IN PLACE & WORKING? GREASE TRAPS?

OPENING DETAILS

AMBIANCE - PROPER LIGHTING (SET TO MARKED LEVELS)
AMBIANCE - PROPER MUSIC SYSTEM (SET TO MARKED LEVELS)
AMBIANCE - ALL HVAC UNITS & THERMOSTATS FUNCTIONING PROPERLY
SALAD BAR PLATES ARE STOCKED AND CLEAN
SALAD BAR DISHES ARE WELL STOCKED
SALAD BAR ITEMS LOOK FRESH & APPEALING
SALAD BAR UTENSILS ARE CORRECT, IN PLACE & CLEAN
SALAD BAR PLAQUES ARE CLEAN AND CORRECTLY LABELED
SALAD BAR DÉCOR IS FRESH, CLEAN AND ATTRACTIVE

GRILL AREA

EXHAUST HOOD PROPERLY FUNCTIONING AND VENTING
EXHAUST HOOD FILTERS IN PLACE, FREE OF GAPS, & CLEAN
GRILL PARTS ALL ROTATING CORRECTLY
BURNERS ALL LIGHT UP, BURN CORRECTLY, AND ARE FREE OF CRACKS
PLUMBING AND DRAINS FUNCTIONING CORRECTLY
FIRE-SUPRESSION SYSTEM CORRECTLY ALIGNED AND CHARGED
GEARS OILED WITHIN PAST MONTH (HIGH VISCOSITY GEAR OIL, NOT GREASE)
LIGHTS ABOVE GRILL ARE FUNCTIONING AND PROTECTED
SKEWERS ARE CLEAN, WELL ORGANIZED AND DAMAGE FREE
REACH-IN FRIDGES ARE CLEAN & ORGANIZED
REACH-IN FRIDGE DOORS & GASKETS ARE IN GOOD REPAIR
REACH-IN FRIDGES HOLD CORRECT TEMPRATURE
HOT BOX / HEATING UNITS ARE KEEPING CORRECT TEMPERATURE
MEAT SERVER COUNTER IS CLEAN AND IN GOOD REPAIR
SANITATION BUCKET, RAGS AND TEST STRIPS ARE AVAILABLE/IN-USE
SHARPENING STONE IS AVAILABLE/IN-USE
GRILL FLOOR IN GOOD REPAIR
HAND SINK WORKING PROPERLY
SOAP & TOWELS PROPERLY STOCKED

KITCHEN/DISHROOM

WALLS & CEILING CLEAN, MILDEW-FREE
DISH HOOD PROPERLY FUNCTIONING AND VENTING
DISH HOOD FILTERS IN PLACE & CLEAN
DISH ROOM FLOOR WELL MAINTAINED
DISH ROOM IS WELL ORGANIZED
STAINLESS TABLES LEVEL & WELL MAINTAINED
SINKS LEVEL AND WELL MAINTAINED (FREE OF STANDING WATER)
FAUCETS DRIP-FREE
CAULKING AROUND TABLES & SINKS IN GOOD REPAIR
SPRAY HOSE FUNCTIONING CORRECTLY
SOAPS/CHEMICALS USED & STORED CORRECTLY
DISH MACHINE CLEANED EVERY 2-4 HOURS (DRAINED & CLEANED)
DISH MACHINE SPRAY JETS SPRAYING CORRECTLY (NO CALCIUM BUILD-UP)
DISH MACHINE SANITIZING CORRECTLY / GETTING TO RIGHT TEMP (>180)
BOOSTER HEATER FUNCTIONING CORRECTLY (WHEN APPLICABLE)
3-COMP. SINK PROPERLY USED FOR WASH, RINSE, SANITIZE
3-COMP. SINK - DRAIN STOPS FUNCTIONING
QUAT STRIPS EASILY ACCESSIBLE BY STAFF
PANS & WARES DRYING CORRECTLY - NO STANDING WATER
SILVERWARE BEING WASHED CORRECTLY
WARES FREE OF HARD-WATER DEPOSITS
HAND SINK FUNCTIONING CORRECTLY; PROPERLY LABELED
HAND SINK PROPERLY STOCKED WITH SOAP & PAPER TOWELS

KITCHEN - STRUCTURE AND EQUIPMENT

FLOOR - FREE OF DAMAGE, CRACKS, HOLES OR DEFECTS
FLOOR - CLEAN IN ALL AREAS - UNDER/BEHIND EQUIPMENT
FLOOR - NO STANDING WATER
FLOOR - MATS BEING USED WHERE REQUIRED AND ARE CLEAN
FLOOR - DRAINS CLEAN, COVERED W/GRATE, DRAINING CORRECTLY
PREP TABLES - FREE OF MAJOR DEFECTS (HEALTH CONCERN)
PREP TABLES - CLEAN
PREP TABLES - CAULKED CORRECTLY AT WALL JOINTS, ETC.
PREP SINKS - HOT/COLD FAUCETS FUNCITONING, DRIP FREE
PREP SINKS - DRAIN STOPS FUNCTIONING
PREP SINKS - FREE OR CRACKS, RUST, PHYSICAL DAMAGE
PREP SINKS - DRAINING CORRECTLY TO FLOOR SINKS (NO LEAKS)
CEILING - ALL TILES IN PLACE
CEILING - FREE OF MILDEW, MOLD, DIRT
WALLS & TRIM - FREE OF CRACKS, HOLES OR OTHER DAMAGE
WALLS & TRIM - SCRUBBED & CLEAN
SHELVING - SECURE & SAFE, FREE OF CHIPPING PAINT OR OTHER DEFECTS
SHELVING - CLEAN & ORGANIZED
SHELVING - CHEMICAL PRODUCTS LABELED AND STORED CORRECTLY.
MOP SINK - CLEAN, MOPS STORED CORRECTLY
MOP SINK - CHEMICAL SYSTEM FUNCTIONAL & STOCKED
HAND SINK FUNCTIONING CORRECTLY; PROPERLY LABELED
HAND SINK PROPERLY STOCKED WITH SOAP & PAPER TOWELS
ICE MACHINE CLEAN & WORKING PROPERLY - FREE OF MILDEW
ICE MACHINE SERVICED WITHIN THE PAST YEAR / FILTERS CLEAN
ICE-MACHINE SCOOP KEPT IN CORRECT, CLEAN STORAGE CONTAINER
ALL STAINLESS TABLES & SHELVES LEVEL & SECURE
DESSERT FRIDGES IN GOOD, CLEAN WORKING CONDITION
DESSERT FRIDGES HOLDING CORRECT TEMPERATURE
APPETIZER FRIDGE IN GOOD, CLEAN WORKING CONDITION
APPETIZER FRIDGE HOLDING CORRECT TEMPERATURE
APPETIZER HOT BOX IN GOOD CLEAN WORKING CONDITION
APPETIZER HOT BOX HOLDING CORRECT TEMPERATURE
HEAT LAMPS WORKING PROPERLY & BEING USED
FRYER OIL PROPERLY FILTERED AND ROTATED
FRYER FUNCTIONING CORRECTLY & WELL MAINTAINED
CONVECTION OVEN(S) FUNCTIONING CORRECTLY & WELL MAINTAINED
MAIN OVENS FUNCTIONING CORRECTLY & WELL MAINTAINED
RANGE FUNCTIONING CORRECTLY & WELL MAINTAINED
ICE-CREAM FREEZER CLEAN, MAINTAINED, HOLDING TEMPERATURE
ICE-CREAM SCOOP STORED CORRECLTY - LOCAL HEALTH CODE
ALL SMALL APPLIANCES FUNCTIONING CORRECTLY & WELL MAINTAINED
REACH-INS HOLDING PROPER TEMPERATURES - 3 pts
REACH-IN DOORS CLOSING & SEALING PROPERLY - 1 pt
EXHAUST HOOD PROPERLY FUNCTIONING AND VENTING
EXHAUST HOOD FILTERS IN PLACE, FREE OF GAPS, & CLEAN
ALL ELECTRICAL PLUGS SAFELY CONNECTED (NO EXTENSION CORDS)

KITCHEN - PROCEDURES

RECIPES OUT & BEING FOLLOWED
RECIPE BOOKS UPDATED AND CLEANED
RECIPE BOOKS CORRECTLY COLORED AND LABELED
MEASURING CUPS, METHODS & SCALES BEING USED
HATS OR HAIR NETS ON ALL KITCHEN EMPLOYEES
GLOVES ON ALL FOOD-PREP EMPLOYEES
THERMOMETERS WITH EACH STAFF MEMBER
SANITATION BUCKETS OUT
SANITATION AT RIGHT MIX (200ppm)
PROPER COOL DOWN PROCEDURES ADHERED TO
PROPER WARM UP PROCEDURES ADHERED TO
PREP LISTS IN PLACE
MEAT CUT TO SPEC SIZE
PREPARED MEATS LABELED & DAY DOTTED
CORRECT CUTTING BOARDS BEING USED (COLOR CODED)
DAILY PAR LEVELS SET FOR ALL MEATS
SALADS PROPERLY LABELED W/ DATE & TIME

KITCHEN - DRY STORAGE

FLOOR CLEAN IN ALL AREAS
WALLS & CEILING CLEAN
SHELVING IN GOOD CONDITION
SIMILAR PRODUCTS STORED TOGETHER
ITEMS CORRECTLY ROTATED
ALL FOOD CONTAINERS OFF FLOOR ACCORDING TO CODE
ALL PRODUCTS DATED OR DAY-DOTTED
PAR LEVELS ESTABLISHED - SEE ORDER GUIDE
OVERALL ORGANIZATION & APPEARANCE OF DRY STORAGE

WALK-IN

WALK-IN - DOOR GASKETS IN GOOD SHAPE
WALK-IN - DOOR HINGES PROPERLY CLOSING
WALK-IN - PRODUCTS DATED IN ORIGINAL CONTAINER
WALK-IN - ALL PRODUCTS LABELED OUT OF ORIGINAL CONTAINER
WALK-IN - PRODUCTS BEING ROTATED
WALK-IN - WALK-IN ORGANIZED
WALK-IN - LIKE PRODUCTS STORED TOGETHER
WALK-IN - KEEPING CORRECT TEMPERATURE
WALK-IN - ALL FOOD STORED VERTICALLY ACCORDING TO HEALTH CODE
WALK-IN - PAR LISTS IN PLACE
WALK-IN - THERMOMETERS INSIDE WALK-IN
WALK-IN - SHELVES & FLOOR CLEAN, FREE OF STANDING WATER
WALK-IN - FOOD ADEQUATELY WRAPPED
WALK-IN - OVERALL APPEARANCE OF WALK-IN
WALK-IN - LIGHTS CORRECTLY COVERED PER HEALTH CODE

FREEZER

FREEZER - DOOR GASKETS IN GOOD SHAPE
FREEZER - DOOR HINGES PROPERLY CLOSING
FREEZER - PRODUCTS DATED IN ORIGINAL CONTAINER
FREEZER - ALL PRODUCTS LABELED OUT OF ORIGINAL CONTAINER
FREEZER - PRODUCTS BEING ROTATED
FREEZER - FREEZER IS ORGANIZED
FREEZER - LIKE PRODUCTS STORED TOGETHER
FREEZER - PAR LISTS IN PLACE
FREEZER - THERMOMETERS INSIDE FREEZER
FREEZER - FOOD ADEQUATELY WRAPPED
FREEZER - OVERALL APPEARANCE OF FREEZER

DOCK AREA - MECHANICAL ROOMS

DUMPSTER AREA CLEAN, LOCKED/CLOSED & FREE OF DEBRIS
BACK ALLEY/CORRIDOR CLEAN, ODOR-FREE & IN GOOD REPAIR
WATER HEATER FUNCTIONING AT CORRECT TEMP (100-140 DEGREES)
WATER HEATER FUNCTIONING AT CORRECT TEMP (100-140 DEGREES)
ELECTRICAL PANELS EASILY ACCESSED
ELECTRICAL PANELS PROPERLY LABELED
LOCAL TOOL BOX AVAILABLE, SECURE & PROPERLY STOCKED

Inspection - Food

APPETIZER AND DRINKS - FOOD QUALITY

BANANAS FRITAS
POLENTA
CHEESE BREAD
DRINK 1
DRINK 2

GOURMET SALADS (20 MINIMUM) - FOOD QUALITY

SALAD 1
SALAD 2
SALAD 3
SALAD 4
SALAD 5
SALAD 6
SALAD 7
SALAD 8
SALAD 9
SALAD 10
SALAD 11
SALAD 12
SALAD 13
SALAD 14
SALAD 15
SALAD 16
SALAD 17
SALAD 18
SALAD 19
SALAD 20

MEATS AND GRILLED ITEMS - QUALITY AND ROTATION

MARINATED CHICKEN
CENTER CUT/BEEF TENDER
PORK SAUSAGE
BRAZILIAN BRISKET
MARINATED PORK LOIN
GLAZED PINEAPPLE
SWEET AND SPICY CHICKEN
TOP SIRLOIN
PORK WITH PARMESAN CHEESE
CHICKEN HEARTS
TRI TIP
SWAI
LAMB
CHICKEN WRAPPED WITH BACON
GARLIC BEEF
GLAZED HAM
CHEF'S SPECIAL
PROMO 1
PROMO 2
PROMO 3
PROMO 4
DID YOU RECEIVE ENTIRE ROTATION?

DESSERTS - FOOD QUALITY AND TASTE

DESSERT 1
DESSERT 2
DESSERT 3
DESSERT 4
FOOD NOTES

Inspection - Service

HOST - PHONE, GREETING AND SEATING

PHONE: ANSWERED WITH A SMILE AND WELCOMING VOICE (ENTER HOST NAME)
PHONE: USED CORRECT GREETING, WITH UNIQUE LOCATION ADJECTIVE
PHONE: SPOKE CLEARLY AND SLOWLY ENOUGH TO BE UNDERSTOOD
PHONE: ANSWERED QUESTIONS POLITELY AND PROFESSIONALLY
PHONE: ASKED FOR CORRECT SPELLING OF NAME
PHONE: RESTATED PHONE NUMBER AND/OR OTHER CRITICAL INFORMATION
PHONE: ASKED IF CELEBRATING A SPECIAL OCCASION
PHONE: RECONFIRMED DETAILS OF RESERVATION
PHONE: USED A POLITE AND FRIENDLY CLOSING
GREETING: GREETED GUESTS WITH EYE-CONTACT, A SMILE AND A "WELCOME"
GREETING: INITIATED THE CONVERSATION
GREETING: ASKED FOR GUEST'S NAME
FOR A WAIT, HOST OFFERED WAITING AREA, BAR, OR TO TAKE CELL NUMBER
IF A WAIT, HOST QUOTED A TIME RANGE (INSTEAD OF FIXED TIME)
ENGAGED IN CONVERSATION WHILE WALKING TO TABLE
PULLED OUT A CHAIR FOR ONE OF THE GUESTS (WOMEN OR ELDERLY)
PLACED MENUS VERTICALLY IN FRONT OF GUEST (OR HANDED TO GUEST)
STATED "ONE OF YOUR SERVERS WILL BE WITH YOU" (OR SERVER NAME)
SAID: "FOR YOUR CONVENIENCE, OUR RESTROOMS ARE LOCATED…"
PICKED UP EXTRA PLACE SETTINGS UPON LEAVING
SPOKE CLEARLY AND AUDIBLY
WAS COURTEOUS, FRIENDLY & SMILED
(WHEN APPLICABLE): HOST BROUGHT APPETIZERS QUICKLY
(WHEN APPLICABLE): HOST STATED IN BOTH ENGLISH & PORT.

SERVER - OPENING

APPETIZERS BROUGHT TO THE TABLE QUICKLY (ENTER SERVER NAME)
APPETIZERS PRESENTED IN BOTH ENGLISH & PORTUGUESE
APPETIZER QUANTITY MEETS OR EXCEEDS NUMBER OF GUESTS
SERVER GREETED GUESTS WITH EYE-CONTACT, A SMILE AND A "WELCOME"
SERVER INTRODUCED BY NAME AND AS "ONE OF YOUR SERVERS"
SERVER ASKED IF GUESTS HAD BEEN TO RODIZIO BEFORE
"TWO OPTIONS"
"FULL RODIZIO"
"INCL. UNLIMITED APPETIZERS, SALAD BAR, MEATS & GRILLED ITEMS"
"$___.99 PER PERSON"
"DRINKS & DESSERTS ARE SEPARATE"
"GOURMET SALADS ONLY"
"INCL. UNLIMITED APPETIZERS & GOURMET SALADS, BUT NO MEATS"
"$___.99 PER PERSON"
"DRINKS & DESSERTS ARE ALSO SEPARATE"
"I WILL TAKE YOUR DRINK ORDERS"
"YOU MAY PROCEED TO S.BAR, FULL-SIZE PLATE, AS MANY ITEMS AS LIKE"
"WHEN RETURN… GREEN… BRZ. GAUCHOS BRING MEATS TO YOUR TABLE"
"RED, TAKE A BREAK GREEN IF YOU'D LIKE MORE"
"ON SIDE WHEN FINISHED, OR READY FOR **HOMEMADE** DESSERTS"
SERVER USED 'SUGGESTIVE SELL' FOR DRINKS
SERVER OFFERED BOTTLED WATER WHEN ASKED FOR WATER
SERVER DESCRIBED GUARANA AS DIRECTED IN HANDBOOK
SERVER OFFERED JUICES/GUARANA WHEN ASKED FOR NON-ALCOHOLIC BEVGS
SERVER WAS KNOWLEDABLE ABOUT THE WINES RODIZIO OFFERS
SERVER WAS KNOWLEDGEABLE ABOUT LIQUOR & BEER OPTIONS
SERVER SPOKE CLEARLY AND AUDIBLY
SERVER WAS COURTEOUS & FRIENDLY
SERVER UNIFORM WAS CLEAN AND PROFESSIONAL
SERVER PROPERLY CHECKED I.D. FOR ALCOHOL (PASS / FAIL)

MEAT SERVICE

AFTER TURNING CUE GREEN, 1ST MEATS ARRIVE QUICKLY (30-60 SECONDS)
2ND & 3RD MEATS ARRIVE SOON AFTER
MEAT SERVER INTRODUCED HIMSELF BY NAME, AND "ONE OF YOUR SERVERS"
MEATS PRESENTED IN BOTH ENGLISH & PORTUGUESE
MEAT SERVER ASKED FOR PREFERED MEAT TEMPERATURE
MEAT BOARD PLACED IN BETWEEN GUESTS, WITHOUT PUSHING ITEMS ASIDE
MEAT SERVER EXPLAINED TONGS
TIP OF SKEWER NEVER TOUCHED THE PLATE
NO DRIPPINGS FELL ON GUEST OR ONTO TABLE
MEATS WERE NEVER PASSED OVER A GUEST
MEAT SERVER DEMONSTRATED CAUTION AND AWARENESS WITH KNIFE
MEAT SERVER CUT SELECTIONS TO SPEC SIZE (1 OZ PORTIONS)
MEAT SERVERS STARTED AT DIFFERENT TABLES IN THE SECTION
MEAT SERVER WALKED WITH SKEWERS VERTICAL AND OVER DRIP BOARD
WHEN GUEST ASKED FOR AN ITEM BEFORE IT CAME IN THE ROTATION, THE MEAT SERVER RESPONDED "YES, WOULD YOU LIKE ME TO BRING IT NOW, OR AS PART OF THE FULL ROTATION?"
WHEN GUEST ASKED FOR AN ITEM ALREADY SERVED, THE MEAT SERVER RESPONDED "YES" AND OFFERED TO BRING IT RIGHT AWAY
MEAT SERVER ASKED FOR ANY SPECIAL REQUESTS AT END OF SERVICE
MEAT SERVER SPOKE CLEARLY AND AUDIBLY
MEAT SERVER WAS COURTEOUS, FRIENDLY & SMILED
FULL ROTATION COMPLETED (EITHER 2 OR 0 POINTS)

MID-MEAL SERVICE

OFFERED TO REMOVE APPETIZER PLATES
OFFERED TO REFILL APPETIZERS
OFFERED FRESH DINNER PLATES
SERVER CHECKED WITH GUEST TO ENSURE EXCELLENT FOOD
WATER GLASS REFILLED WITHOUT ASKING
SODA GLASS REFILLED WITHOUT ASKING
OFFERED ANOTHER SINGLE-ORDER DRINK BY NAME
PREBUSSED DURING THE MEAL
SERVER FREQUENTLY PRESENT DURING THE MEAL

DESSERT - PRESENTATION

DESSERT TRAY PRESENTED AT THE TABLE
DESSERT TRAY CORRECTLY DISPLAYED, CLEAN, ATTRACTIVE
SERVER USED APPROVED DESCRIPTIONS FOR DESSERTS
SERVER USED "SUGGESTIVE SELL" FOR DESSERT ORDERS
SERVER OFFERED ALTERNATIVES - e.g. TO SHARE; TO-GO
SERVER OFFERED AFTER-DINNER DRINKS OR ESPRESSO/CAPPUCCINO
TABLE FULLY BUSSED (EXCEPT GLASSES, LINEN) WHEN DESSERTS ARRIVE

FINAL SERVICE

GUEST CHECK DELIVERED PROMPTLY
COMMENT CARD INCLUDED IN THE CHECK PRESENTER
CHECK PRESENTER GIVEN TO HOST OR PLACED IN CENTER OF TABLE
PAYMENT PROCESSED PROMPTLY
IF CASH, SERVER REPLIED "BE RIGHT BACK WITH CHANGE" (NOT ASK)
SERVER PICKED UP MEAT CUE (PREFERABLY DURING DESSERTS)
SERVER THANKED GUEST FOR VISITING RODIZIO GRILL
SERVER OFFERED TO VALIDATE VALET PARKING (WHERE APPLICABLE)
HOST THANKED GUEST UPON EXITING THE RESTAURANT
SIGNATURE

Facility Inspection

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Exterior/Grounds/Common Area

FURNISHINGS - MAIN FLOOR

INTERIOR - WALLS, FLOORS, LIGHTS, STRUCTURE

POS, SERVER, AND BUSSER STATIONS

BAR

RESTROOMS

MANAGEMENT AND ADMINISTRATION

OPENING DETAILS

GRILL AREA

KITCHEN/DISHROOM

KITCHEN - STRUCTURE AND EQUIPMENT

KITCHEN - PROCEDURES

KITCHEN - DRY STORAGE

WALK-IN

FREEZER

DOCK AREA - MECHANICAL ROOMS

APPETIZER AND DRINKS - FOOD QUALITY

GOURMET SALADS (20 MINIMUM) - FOOD QUALITY

MEATS AND GRILLED ITEMS - QUALITY AND ROTATION

DESSERTS - FOOD QUALITY AND TASTE

HOST - PHONE, GREETING AND SEATING

SERVER - OPENING

MEAT SERVICE

MID-MEAL SERVICE

DESSERT - PRESENTATION

FINAL SERVICE

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Facility Inspection

Free Facility Inspection Checklist

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Exterior/Grounds/Common Area

FURNISHINGS - MAIN FLOOR

INTERIOR - WALLS, FLOORS, LIGHTS, STRUCTURE

POS, SERVER, AND BUSSER STATIONS

BAR

RESTROOMS

MANAGEMENT AND ADMINISTRATION

OPENING DETAILS

GRILL AREA

KITCHEN/DISHROOM

KITCHEN - STRUCTURE AND EQUIPMENT

KITCHEN - PROCEDURES

KITCHEN - DRY STORAGE

WALK-IN

FREEZER

DOCK AREA - MECHANICAL ROOMS

APPETIZER AND DRINKS - FOOD QUALITY

GOURMET SALADS (20 MINIMUM) - FOOD QUALITY

MEATS AND GRILLED ITEMS - QUALITY AND ROTATION

DESSERTS - FOOD QUALITY AND TASTE

HOST - PHONE, GREETING AND SEATING

SERVER - OPENING

MEAT SERVICE

MID-MEAL SERVICE

DESSERT - PRESENTATION

FINAL SERVICE

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